poltronesofà - Bridgend Opiniones 

1965
TrustScore: 5 sobre 5

4,8

Bridgend Retail Park, Picton Gardens, CF31 3XX Bridgend, Glamorgan,, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly.. we were very pleased. our grip though was no communicatio... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were helped by Wayne at the Bridgend store, he was very helpful, explained the different styles, materials and colours also leaving us to browse on our own but always there to answer our questions... Ver más

Valorada con 5 estrellas sobre 5

A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly. We almost settled on a sofa but aske... Ver más

Valorada con 5 estrellas sobre 5

Great service when we were choosing our sofa, the staff were very patient while we considered the options and eventually made a decision. The delivery team were efficient got everything set up nicel... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Bridgend

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Bridgend Retail Park, Picton Gardens, CF31 3XX, Bridgend, Glamorgan,, Reino Unido

  • 01656 640740

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(1965)

16.028 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Communication

after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly..
we were very pleased.
our grip though was no communication with their delivery times etc also if we had purchased it july we would have saved £541.00

22 de julio de 2026
Logotipo de poltronesofà - Bridgend

Respuesta de poltronesofà - Bridgend

Good Morning Colin,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to see that the communication regarding your delivery wasn't up to the standard you expected and I understand how important it is for customers to receive regular updates.
Its great to see that the team did provide a professional service on the day.

Regarding the price difference, our promotions and offers vary throughout the year and, unfortunately, we're unable to apply discounts retrospectively. We appreciate that it can be disappointing to see a lower price after making a purchase.

We really appreciate your honest feedback and will ensure that this is received by the relevant teams, to help us improve our customer experience moving forward.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Bridgend store

We were helped by Wayne at the Bridgend store, he was very helpful, explained the different styles, materials and colours also leaving us to browse on our own but always there to answer our questions, then helped us quickly and easily through all the paper work when we choose the one we wanted, he was great, the store looked and smelt amazing, well done all in Bridgend especially Wayne. We cant wait to receive our beautiful sofa.

10 de julio de 2026
Valorada con 4 estrellas sobre 5

Slightly late delivery

9 de julio de 2026
Logotipo de poltronesofà - Bridgend

Respuesta de poltronesofà - Bridgend

Good Afternoon Mr Oakden,

I hope you are well and thank you for your 4* review.

I can see that the crew were running behind slightly on the day so I am very sorry that your delivery was a little later than we had initially estimated at.
We appreciate your patience and hope that you are happy with your furniture.

Many thanks,
Poltronesofa at ScS
Social Media Team

Valorada con 4 estrellas sobre 5

sofa man

staff in the store very helpful, sofas came early and the delivery men where great, the sofas are what we expected, but the scatterback cushions could be a little fuller and the two seater the cushions dont fit like the three seater. gap in the middle.

12 de julio de 2026
Logotipo de poltronesofà - Bridgend

Respuesta de poltronesofà - Bridgend

Good Afternoon Norman,

I hope you are well and thank you for your review.

I am pleased to see that you found the team to be helpful both in store and with the delivery.

I am sorry that you have come concerns regarding the interiors.

You can submit any issues that you have to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all of the relevant information required to review and advise on the next steps.

The link needed is https://enquiries.scs.co.uk/

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Very happy with the service

Very happy with the service. From the sales team to the delivery guys it was great service. Updates sent regarding my order and even arrived earlier than the estimate. Very happy with our purchase.

9 de julio de 2026
Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish, from the moment we picked the furniture in the shop.Kept up to date on a regular basis.we had the date for delivery, and again notified expected time of delivery and day. The furniture was assembled by the 3 people who delivered the furniture. They were very efficient

9 de julio de 2026
Valorada con 5 estrellas sobre 5

A warm welcome when we arrived

A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly.
We almost settled on a sofa but asked for the measurements to go home and check first. We returned later to make a purchase. We have saved £1300, we were also told about free delivery and also the 5 year protection plan we took out. Andy was incredibly helpful, polite and informative.

5 de julio de 2026
Valorada con 5 estrellas sobre 5

Superb customer service

Superb customer service! So helpful and there was no pressure on us to buy at all, which is why we were so pleased to buy our chairs from there.
We will definitely be back!

1 de julio de 2026

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