The store is really nice - it smells great and the layout is really inviting. All the staff inside are really helpful and friendly without being pushy or applying pressure to make a sale - theyre... Ver más
Localización
Cambiar localizaciónUnit 2, Kingstown Retail Park, CA3 0JR Carlisle, GB
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Consulta las opiniones de los clientes
Great show room with lovely smell and excellent service from Charlee Liked the style of letting you browse before they approached Very helpful though would have liked to take fabric sample home t... Ver más
The store assistant lily made the experience of buying a new sofa after having ours more than 20 years so easy. Her knowledge and listening skills were amazing meaning we purchased the right furnitur... Ver más
Very happy with the service we received today from Graeme . Such an easy and pleasant shopping experience . No pushy sales approach like other retailers. Genuinely helpful and straightforward purchase... Ver más
Información sobre la empresa
Sobre poltronesofà - Carlisle
Escrito por la empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito por la empresa
Información de contacto
Unit 2, Kingstown Retail Park, CA3 0JR, Carlisle, Reino Unido
4,7
Excelente
185 opiniones
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Very well laid out store
Very well laid out store , warm welcome from the friendly staff, our "salesperson" was Lily who was excellent all round, we also spoke with the manager who was also excellent . Quality products with plenty of options at a fair price. All in all it was a totally enjoyable experience. Highly recommended.
16 de junio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
ITCHY
The service in store was excellent. As it is a long delivery time updates would have been helpful. The sofa delivered is considerably taller than the one tried in store. Also I have had several insect bites since it arrived.
12 de junio de 2026
Respuesta de poltronesofà - Carlisle
Ciao Miss Hall,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
We are pleased to see that you had an excellent service in store and appreciate your comments regarding the delivery updates. I will ensure that this is passed on to our Distribution Centre.
I am sorry that you have concerns regarding the furniture. You can certainly raise this with our aftercare team by completing our online contact form on the link below.
https://enquiries.scs.co.uk/
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Respuesta de poltronesofà - Carlisle
Ciao Ms Bell,
I hope you are well and thank you for your review.
I am pleased to see that you found the team to be friendly and helpful on your visit.
I have tried to call you today, just to see if there is anything we could have done differently to achieve a 5* rating.
We would really appreciate your feedback so if you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. No pressure to buy and whole process was very relaxed.
5 de junio de 2026
Lots of choices and staff very helpful
Lots of choices and staff very helpful
7 de junio de 2026
Opinión espontánea
Very helpfull and lovely staff look…
Very helpfull and lovely staff look after us in helping too pick sofas
1 de junio de 2026
DO NOT BUY FTOM
If I could give nil I would. Ordered and paid I full 10th Jan 2026 for delivery start of May. Heard nothing from them multiple calls later it's there but just needs delivered stilkno contact for delivery then they stop answering only get vm. When we finally got through and said why we called told sorry im on another line and hung up sent email now for full refund as this becoming a running joke
5 de junio de 2026
Opinión espontánea
Respuesta de poltronesofà - Carlisle
Ciao Claire,
Thank you for taking the time to leave us your review, I hope you are well.
I am very sorry to read about your experience and apologise sincerely that we have not met your expectations on this occasion regarding your delivery.
I can completely understand your frustration as this is not the service that we would expect for our customers.
It is noted that you have now since spoken with the store and a resolution put in place.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great selection
Great selection to choose from very helpful and friendly staff first class service
2 de junio de 2026
All the staff in the Carlisle store…
All the staff in the Carlisle store were so helpful, especially Jordan and Stephen. I haven't received my sofa yet but I'm sure everything will be great
28 de mayo de 2026
The staff was very friendly and helpful.
The staff was very friendly and helpful.
20 de abril de 2026
Great salesperson very helpful and…
Great salesperson very helpful and great selection
30 de mayo de 2026
Lilly introduced herself and explained…
Lilly introduced herself and explained to us what the label colouring on the sofas meant. She explained to us the different features of some of the sofas and the choices of the different fabrics. Lilly was polite and professional during our visit.
25 de mayo de 2026
Opinión espontánea
Staff were very helpful and made us…
Staff were very helpful and made us very happy and thank you to the young girl who was very helpful just hoping my sale comes here on time stated thank you.
27 de mayo de 2026
Respuesta de poltronesofà - Carlisle
Ciao Mr Williamson,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
We are pleased to see that you found the team to be helpful and had a positive experience on your visit.
We appreciate your order and will reach out once this is ready for delivery.
As you have rated us as 1* this would be deemed as negative feedback. It would be great it you could update your review to reflect your great comments.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards
Lynsey - Poltronesofa at ScS
Social Media Team
Very happy with quality if my sofa and…
Very happy with quality if my sofa and the delivery
22 de mayo de 2026
Steven the assistant was very helpful…
Steven the assistant was very helpful and we were extremely satisfied with the service
21 de mayo de 2026
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