poltronesofà - Castle Vale Opiniones 

1613
TrustScore: 4.5 sobre 5

4,6

Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB Birmingham, West Midlands,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very good communication to advise delivery slot. Tracking of the vehicle on line so you knew where they were. Excellent service from the two friendly guys, carefully unpacked the chairs from their b... Ver más

Valorada con 5 estrellas sobre 5

We had a friendly welcome, didn't feel pressured into buying a sofa. Giovanni was so helpful helping us choose the right colour and sofa, he even took the swatch we were interested in, to a different... Ver más

Valorada con 5 estrellas sobre 5

I visited the store at Castle Vale, once to view and order my suite 04 May, friendly and helpful staff, a good experience. I returned to pay the balance on my 2 seater settee and recliner chair pri... Ver más

Valorada con 5 estrellas sobre 5

The service was excellent and we were kept up to date on exactly when our sofa was going to be delivered. The delivery guys were polite and unpacked the sofa, checked it over and removed all rubbish.... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Castle Vale

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Unit 6 Castle Vale Retail Park, Chester Road, B35 6HB, Birmingham, West Midlands,, Reino Unido

  • 0121 776 5410

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1613)

17.491 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bobby really made our day

Bobby really made our day! He made us feel at ease, and we loved that we was able to just look around at our own pace without being followed like in other sofa shops.

We really are excited to receive our sofa and thank you to Bobby for going above and beyond. Not just for us. But for the kids and my mom too!

11 de junio de 2026
Valorada con 5 estrellas sobre 5

Excellent

Well, what can I say, such a lovely atmosphere, friendly approachable Sales Team. I was left to peruse with a coffee, and fell in love with a beautiful sofa. After serious thought, I returned with my mom, and we all engaged in great conversation, and I paid my deposit. Bob was amazing as were all members of staff, very easy transactions. We got a lovely tote bag too. Service like this is priceless, Grazie, Arrivaderci....

22 de junio de 2026
Valorada con 3 estrellas sobre 5

Delivery was good staff good the…

Delivery was good staff good the product a single leather is not good have not sat on it yet the seat leather is puckerd waiting to see if improves if not will be in touch with S.C.S.

21 de junio de 2026
Logotipo de poltronesofà - Castle Vale

Respuesta de poltronesofà - Castle Vale

Ciao John,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have concerns with your chair following the delivery.
We do send all customer a copy of our care guide, via email, when a order is placed in store to keep your furniture looking its best.
If you feel that there may be a manufacturing fault present with the seat leather then please complete our online contact form.
This allows us to obtain all of the relevant information that we need to assist and advise on the next steps.

The link that you need is: https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Great service instore

Great service instore.
Great post-sale, pre-delivery communication. Clear instructions as to when to expect our delivery.
Great delivery-setup service, very quick & tidy.

18 de junio de 2026
Valorada con 1 estrellas sobre 5

Very disappointed

The recliner three-seater settee is power opereated which we were not told when it was ordered; I assumed it was manual.
There is nowhere close enough to plug it in without causing a trip hazard to a 90-year-old.
So, we have paid extra for something that can't be used.

18 de junio de 2026
Logotipo de poltronesofà - Castle Vale

Respuesta de poltronesofà - Castle Vale

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have rated us as 1* on this occasion and that your furniture is not what you had expected on arrival.

Looking over your order document I can see that your sofa was ordered as a power recliner which is shown on the confirmation email that was sent.
I am sorry if the outcome is not what you may have hoped for.

If you have any questions then you can reach us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 4 estrellas sobre 5

Very good at lovely

Very good at lovely

10 de junio de 2026
Logotipo de poltronesofà - Castle Vale

Respuesta de poltronesofà - Castle Vale

Good Afternoon Miss Brown,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience with us. If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

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