poltronesofà - Chester Opiniones 

1635
TrustScore: 4.5 sobre 5

4,6

2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Warm welcome from all the staff we encountered and knowledgeable information. Beautiful suites but I had already decided which one I wanted as I’d looked on line. Bit gutted that I paid over £100 deli... Ver más

Valorada con 1 estrellas sobre 5

Spent a small fortune on 2 sofas - with recliners. 2 years later the stitching has gone on one of the cushion joins. Called into store and they told me to claim on the insurance (that we paid extra fo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had my heart set on a new sofa ❤️ We visited the store at Chester Greyhound Retail Park. From start to finish we had an incredible experience with Tristan. He was Welcoming, informative and very... Ver más

Valorada con 5 estrellas sobre 5

Haven't taken delivery yet but the customer service was exemplary, extremely friendly and knowledgeable. The stock was far more appealing than other nearby outlets with good variety and range of style... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Chester

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • 2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, Reino Unido

  • 0191 731 3300

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1635)

17.927 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent company

Lovely helpful sales man. Efficient ordering and delivery. Earlier delivery than expected but great communication. Men delivered within the time frame they had given us. Very friendly and efficient in bringing the sofas in the house. Excellent company and love the sofas

16 de junio de 2026
Valorada con 4 estrellas sobre 5

Polite and precice

Polite and precice. I did raise concern about the stitching quality and how the back flap going towards floor looked bad. I was given a leaflet and told to complain in 30 days

10 de junio de 2026
Logotipo de poltronesofà - Chester

Respuesta de poltronesofà - Chester

Ciao Catherine,

I hope you are well and thank you for your review.

I am sorry to see that you have concerns with your furniture following your delivery.
You can report this to our aftercare team right away and do not need to wait 30 days. We would ask that you submit this via our online contact form on the link provided below.

https://enquiries.scs.co.uk/

This allows us to obtain all of the relevant information and fully review this for you.

I will also pop you the link over in an email.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Great service when buying

Original went in on may bank holiday, service was great staff amazing explained in detail about the sofas i like.
Then I went back few weeks later after deciding between sofas. Same staff helped me. As soon as I said the sofa the colour etc. It took about 20mins and it was all done and bordered very fast very efficient. No hassle.

6 de junio de 2026
Valorada con 5 estrellas sobre 5

The whole process from purchase to…

The whole process from purchase to delivery was really good and received food communication throughout. The delivery drivers where very professional attentive and polite A+ took good care in my property and took all packaging away ... Only point is that I feel the company should allow slightly more time per delivery to allow the drivers to be on the top still at the end of the day

7 de junio de 2026
Valorada con 4 estrellas sobre 5

Comfy furniture

Comfy furniture, waiting for technician to fix the sofa.

2 de junio de 2026
Logotipo de poltronesofà - Chester

Respuesta de poltronesofà - Chester

Ciao Mrs Healy,

I hope you are well and thank you for your 4* review.

We are pleased that overall you had a positive experience.

I am sorry that there was an issue with the connecting clip and can see that a technician has attended and this has now been resolved.
I apologise for any inconvenience this may have caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Great instore service & ordering…

Great instore service & ordering process, delivered on time within the time frame stipulated. Furniture was unpacked built & demonstrated before we gave it the once over for obvious defects. All packaging was taken away by delivery guys too 👍

31 de mayo de 2026
Valorada con 4 estrellas sobre 5

Jack was very knowledgable about the

Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.

28 de mayo de 2026
Logotipo de poltronesofà - Chester

Respuesta de poltronesofà - Chester

Ciao Ronald,

We appreciate your feedback and thank you for taking your time to leave us a review.

I am happy to hear that the Sales Advisor helped you in selecting the perfect Suite for you and that your shopping experience with us here at Poltronesofà has been a positive one.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Valorada con 3 estrellas sobre 5

Not as professional as the sales man

They where ok, in and out in 15 mins.
We tidied up all the bits of packing and checked the recliners worked ok as they drove off 😀

27 de mayo de 2026
Logotipo de poltronesofà - Chester

Respuesta de poltronesofà - Chester

Ciao Paul,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We appreciate your comments and are sorry that the crew did not provide the same level of service that you received in store.
I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

We had such a wonderful time with…

We had such a wonderful time with Hannah! From the moment we stepped into the store. She greeted us with such genuine warmth. Hannah knew everything we needed to know about the suites in store. She gave us great advice and because of that, because of Hannah, we were fully committed to buying a suite from the store, it was just a question of which one. We selected a beautiful suite and left the store feeling so well looked after. Thank you Hannah. We miss you already. Also, the coffee was awesome!

6 de mayo de 2026

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