Andy and Thomas were great, they called me when they were half an hour away, I was able to track the delivery too from the text I received the day before. They were well organised, got my settee in with ease even though it was a big one and set it up for me quickly. A really lovely team, thank you.

Approachable couple, quick, efficient, excellent.

Excellent delivery crew.
Very helpful and polite.
Wonderful service.

All good. Delivery notification and arrival time as stated. Very pleasant men delivered sofas exactly as requested. All packing etc removed. No damage. Sofas as ordered, style, colour etc. What more could I ask for? Overall a very professional service.

We are over the moon with our new sofas. Great price. Fantastic service in store and delivered on time by lovely helpful delivery men.

Fantastic from start to finish great personel can't do enough for you go over everything with you very well explained and very professional

It was particularly hard to get the sofas through my house but the delivery drivers were amazing. They persevered where others probably wouldnt have. I cant thank them enough. Very hard working, polite at all times and a credit to SCS!!

Well worth the wait ! our 3 pce. Suite came on time, notified every step of the way as deliveries were made which was great. Delivery men so careful front entrance proved a problem so they took it out and managed to deliver it safely through the back door/kitchen/living room they were brilliant!! Definetly 5 stars for them each!!. They even unpacked it outside took the wrappings away AND constructed it , I couldn't have asked for more. Sofa plush, well made and sooooo comfortable! Worth every penny spent.

The chairs are exactly what we wanted. Delivery was prompt and the team who delivered them were polite and friendly. They fitted them efficiently and were respectful of our property.

Delivery men were great! Very professional! Gorgeous Italian couch delivered.

Both girls Terri and Ash were absolutely amazing, put sofa where I wanted it and uncovered it.
Great girls with a smile on there face.
Thank you

The two lads that delivered our suite were brilliant ..very polite and helpful ..everything went smoothly .

Was given an delivery date on 17/4 to deliver on the 28/4 so gave away our old sofa to make room 24/4 later the same day scs messaged us @ 16:49 to say there was a problem and delivery was cancelled. 2 weeks without a sofa finally delivered on the 8/5. Happy with the sofa itself and the delivery guys were great but didn’t deliver the leather care kit that we paid for. The delivery booking system they use clearly doesn’t work and 2 weeks without a sofa when both me and my wife have medical conditions wasn’t ideal

I have made numerous attempts to resolve this matter via phone calls, emails, and in-store visits.
On 23rd January 2025, I placed an order at the Chesterfield store, where Lewis provided excellent service and product information. The initial delivery date was scheduled for March 21, 2025. Unfortunately, the delivery has been delayed twice, and concerningly I now have no scheduled delivery date at all. While I understand that some delays may be beyond your control, the lack of communication and support has been increasingly frustrating. I have spent over an hour on hold with customer service on numerous occasions without success. I have also visited the store three times, where Lewis has been helpful in providing as much information as he possibly can and gave me the store's email address for future communication. However, aside from Lewis, who assists when he is available, no one has responded to my inquiries.
The lack of a sofa has caused considerable inconvenience, forcing me to resort to using deck chairs. This situation is unacceptable, and I would like to understand my options, including the possibility of cancelling my order if someone would respond to me!

Faulty cushions that pucker up and are not fitted correctly. Odd legs have unbalanced the furniture.

Disabled, OAP, I need some kind help. The email address is not found.

DO NOT BUY

Ordered sofa early Feb, at the time of full payment I was assured that the furniture would be delivered before end of April.
3 text messages recieved stating delivery 26.3 then further text message 21:00 day before cancelling delivery without explanation or apology.customer care do not return calls
Researching scs complaints this appears to be the norm.
Visited the chesterfield store Saturday
and was told by the store manager that I was in my right to recieve a refund when
I requested a refund he became abrupt
stating he would need to call head office.He tried to tell me that the issue was the distribution centre and to expect delivery 19th May!!.He couldn't tell me why I had recieved text messages arranging delivery which then were cancelled.
I had to take a day off work to accept
delivery which was cancelled last minute.
Avoid at all costs do your research.please save yourself the stress Look at "SCS complaints"
Ive paid my money and expect to recieve my refund.
The 5* reviews are from the service in store or possibly fake reviews.
Getting what you paid for is a different matter.Please do your research.

We recently purchased a sofa from the Chesterfield store.
The Customer service we received from a certain member of the team was absolutely appalling, we don’t recall his name as he never introduced himself and was very rude and hostile when we had a few queries about our delivery.
On a positive note , our sofa is beautiful and we did receive good customer service from Liam the store manager .

We were kept informed of the delivery time and I was contacted 45 minutes before delivery. The furniture was delivered into the house with care not to damage any wallpaper etc. The delivery people were helpful and friendly and all the packaging was removed.

We were welcomed on entrance to the store and given a great free gift of a tape measure which was extremely useful and a voucher although i forget the polite young gentleman’s name. We were able to walk around the store without feeling pressured something we had experienced previously from another furniture store which we quickly left. We had identified a settee we liked and started to talk with Lewis. Lewis was extremely helpful but not pushy he made us a drink and gave us time to consider our options. He went out of his way to support and help us the best way he could purchase the settee we wanted in the fabric best for us. Allowing customers the freedom to shop, time to make decisions, support where needed flexibility where possible did it for us the best sofa experience of all and we have certainly had plenty recently. Thanks again Lewis hope all goes well with the rest of the SCS experience 👍

Chesterfield SCS. We purchased our sofa here around a week ago, the 2 men (Lewis and Ali) were very helpful, especially Alistar, told us everything we needed to know, offered us beverages while we looked around, and helped us pick out the perfect sofa!