Delivery was far too early in the morning (just after 6am) and not at the time stated. It was dark outside and they knocked over one of my plant pots. They were fairly grumpy and I did not enjoy the experience when I was looking forward to receiving my furniture. Only one of my two items were delivered with no explanation for where the armchair was that should have been delivered in the same date which has caused me a lot of hassle with SCS getting another delivery date.

I’m extremely disappointed with my experience. When my sofas arrived, they had a strong mold/damp smell, which is completely unacceptable. One of the sofa feet was loose and almost broken, making the sofa unusable. On top of that, while bringing the furniture into my home, the movers caused a large dent.
For the price I paid, I expected much better quality and care. Instead, I received damaged furniture and careless delivery service. I cannot recommend this company based on my experience.

I had a very good experience with purchasing new sofas from SCS in Coventry. The customer representative was amazing, really helpful, friendly and explained everything well. The sofas were of the highest quality and look amazing in the home.

We purchased a 3 piece from the Gallagher store after asking specifically for sofa with a high seat due to having arthritis, the assistant showed us the cleverley It was a perfect hight and a recliner too. When it arrived at home I was happy with the hight and so I made the decision to get rid of my riser recliner as this was good
enough for the job. After a month the seat sunk, after 2 months it was uncomfortable. A man came out to look and his words were, I get this a lot it’s “natural wear.” So after 2 months it’s had it, time to buy a new one or another disability chair.

Very polite, very efficient. Great communication. Brilliant service from start to finish.
Would definitely recommend.

The whole experience was amazing nothing was to much ajay make it very easy and helped when we asked and left us to look around with no pressure thank u

Deliever men very polite from start to finish

Fab store and helpful assistants. Our sofas look as good as the day we purchased them a year ago. My only complaint, well more of a frustration really, is at being told they would come a few weeks after purchase only to find the date kept moving. I had sold my old sofas in readiness only to be left without anything. I loved the sofas and would have waited however long it took for them to come,
I would 1000% but from SCS again but they need to be more realistic with the delivery dates.

Excellent communication and wonderful delivery team. Thank you guyz.

The two delivery persons hardly spoke, didn't seem as they were enjoying there work.

Great delivery, quick to install and test. All rubbish taken away as well. Well recommended!

The delivery drivers put you at ease we could have a laugh with them professional and friendly.

Delivered and installed quickly efficiently respected property
Shown how to work items

I visited the Coventry store to find a huge amount of choice and varying prices. I wondered around at first to have a look before asking some initial questions about some of the sofas I liked. The staff were extremely helpful and gave good advice.
I returned with the other party a few weeks later to be greeted by the staff member who remembered my visit and what I had been interested in. Once again we tried various sofas gaining more info, but decided it was better to take some firm measurements to ensure we got it right.
We returned again with different ideas and our floor plan to be greeted warmly again by staff. Eventually we made our choice having been given superb guidance and the benefit of the knowledge of the member of staff whom without we would not have made the right decisions.
We were extremely satisfied with the friendly, helpful, knowledgeable service we received and would definitely recommend.
We are now awaiting our choice to be delivered once made.
Thank you for the support and consideration given.

Great customer service at the Coventry Gallagher store. Attentive staff but not pushy. When our order arrived Craig & Ben did a fab job of unpacking and building and placing our sofas roybd the room until we were happy.

Purchase the Savazza that was delivered yesterday by Damien and Ben, the guys were great, they put the sofa together and took all the rubbish and were very professional and polite.
Absolutely love the sofa but was a bit disappointed that the circular add on head rest was missing, as it was on show with it in the showroom. Had the store assistant told me that part was not included I would have ordered it, hence the reason for 4 stars otherwise it would have been 5. 5 stars for the delivery guys though. Regardless of that I’m very happy with the quality and comfort of sofa.

My sofa delivery was excellent. I was given a specific time but this changed to much later in the day. I was kept fully informed so that I didn’t have to wait in and could go shopping. The crew said they would call me about an hour before so I had time to get back home. They did exactly that and had the sofa and chair in and set up in no time when they arrived. All the packaging was taken away too. Excellent service and great communication throughout.

The worst company in the UK

Very efficient delivery and took great care to get the sofas into the room without scraping or damaging anything.
Very personable.

Great delivery team!
Polite, super friendly and really good at their job! They kept us to to date with their arrival time and tidied up after themselves. They need more pay!
Only downside is didn't receive the care pack we paid for but hopefully customer services are sorting and were really helpful when we contacted them-still awaiting it though. Hopefully just an error.

It’s important to note I was asked to write a review about the delivery and not the shop staff or service received which was great.
The van that delivered to us was a scruffy taillight. It was hard to communicate with the delivery men as their English was poor. They parked on our neighbours property and they were either non plussed or didn’t understand.
Because of their lack of English they were speaking in their own language to each other while in the house which my wife found to be intimidating.