We were warmly greeted and given a brief layout of the store and what the tags meant which were attached to the sofas which was very helpful. We were left to explore on our own for a while without any pressure. When the sales person did join us, he asked if we had any questions or if he could help in any way again without applying any pressure. We were promised an email with all the information required on a particular sofa we were interested in but not ready to commit to at that stage. The email came very promptly and included all the information that we required. When we did return to the store a few days later, we were again greeted warmly and were accommodated with more help and information needed before making a decision. We were very clearly told of the process and waiting times.
We received 1st class customer service and I would have no problem recommending this store.

Was not pounced on as soon as we entered shop however once we showed intrest in settees manager came over.we decided to purchase settees was told it would be next day delivery but later told it would take a week, also a bit rail loaded into taking out insurance that I didn't want. .

From sale to customer service avd delivery excellent

Delivery guys were great,nothing was a problem 10/10

Staff was helpfully and no real pressure to purchase.. but giving goo honest advice.

Very pleasant delivery guys, helpful and gave clear instructions for use of chairs when reclining. Removed all packing and taken away.

I received my chair on time with good communication about delivery. The delivery men were polite and set my chair up for me. Would definitely buy from here again.

I love my new Sofa from Polteonesofa, its beautiful and so well made..I also recieved it 2wks earlier than anticipated..Delivery went well to , the guys were polite and efficient, they even moved sofa about for me to fit under my wall mirror...All in all it has been an excellent service all round, from ordering to delivery. .Thankyou to you all..I am definitely recommending you to my family and friends 🧡

The guys who came to deliver the suite were polite considerate of their surroundings when bringing in our suite & very efficient at assembly of the suite

After endless delays on actual delivery of the sofa. We were promised a goodwill payment of £150 as they service was shocking throughout this and now too be told £100 and have not received that after 6 weeks still nothing. Shocking customer service. Store Manager in Dundee had promised . After my partner has made a lot of calls and still no payment. Will never order again from here. I wish to raise an official complaint.

It did not Take long. Your delivery team did a excellent job.

Paul served me and was very knowledgeable and polite also friendly but not pushy . Went elsewhere to look around but product and sales staff more superior ,just awaiting delivery of nice sofa and chair.

Paul was an amazing salesman, very friendly and excellent customer service. He encouraged us to look around and let us find what we liked.

Very helpful staff really first class service

Took day off work on delivery day for it not to be delivered

Great help ordering our new couch

Not delivered on day designated had four call off's Furniture poorly finished now have to wait another month before someone comes to see it faults. Never again

Paul the salesman was excellent and very informative, his expertise is 2nd to none and his professional approach made the experience a pleasure.

Friendly customer service.