A great experience, every question answered before we could ask it, no surprises and delivered ahead of schedule.

Delivery team were also fantastic, quick and professional.

Knowledgeable staff in store helped greatly with good advice without any pressure to purchase.

Derek was very helpful, especially with his knowledge on all the different materials to choose from.

When we walk into the Fort shop we were greeted by Derek who remembered us from 2019 he went out of his way to help us to us he the no 1 salesman às mÿ husband has mobility problems thanks

Sofa delivered on time (Sales Order: S0057-1000560673), but the delivery crew heavily scuffed my hallway wall and chipped the corner of the skirting board while bringing the furniture into my home.
​I reported the property damage directly to customer service 3 days ago with photo evidence, but I have not received any response, update, or acknowledgment.
​How to improve: Please actually respond to customer complaints regarding property damage caused by delivery crews and arrange for the repair costs or a resolution promptly.

Derek was lovely. I had went in after visiting a few other Poltrone stores as I was looking to see in person a specific sofa. He searched the showroom and went online to check if it was a sofa that was due in store. It wasn't. I told him we had priced the Belford sofa but after we got home and looked online again I decided I like the sofa but didn't like the button detail. He then directed us to the Savio which is exactly the same without the button detail and power head rest. I explained that we had removed the power headrest function from the Belford anyway. Derek gave us a detailed breakdown of the price and our finance options. I decided to go with the Savio sofa and I paid a deposit. The whole experience was enjoyable. It wasn't rushed. Derek spent time with us and made my purchase very easy. I am looking forward to receiving my new sofa and hopefully enjoying it for many years as I have peace of mind with the 5 years cover we were offered which was really not a hard decision to take out.

Very attentive staff . Listened to what we were looking for and didn’t pressure us

Friendly sales staff, not over pressurising

The delivery drivers were spot on. They were on time. Very personable and friendly.

The 2 delivery drivers were exceptional could not do enough to help make sure our suite was delivered & built perfectly can’t thank them enough

The whole Poltronesofà process from Derek the Salesman at the Glasgow Fort Store to the Delivery Guys was excellent 👌

We were welcomed on arrival. And well informed of the construction of the product. And where not pressured at any time.

The salesman listened to what I was looking for. He took his time to explain everything I needed to know including the different options, price and time before delivery.

Staff were very friendly and very helpful. Ddmonstrated & explained all options & how everything worked.

I was followed around the store by the colleague at a distance upstairs and downstairs, which felt like he was after the sale but I was desperate for a sofa. I was advised 2 week lead time as it was a clearance in store item which delivery would be supplied by a sub courier which suited as I am currently on the floor as my old couch broke. After a week I didn’t hear anything so I called the store to discover the delivery wouldn’t be taking place until 4 weeks after order , my name on the order was that I was a Mr instead of a Ms and my delivery hasn’t taken place yet.

the delivery staff where amazing on the second delivery

Derek was a well trained and excellent sales person ...knows his stuff

Everything was to my satisfaction girl who helped me with my purchase was lovely left me to shop about at my request then she came and put order and payment through really nice. Delivery men had my suite put together less than 10 minutes took all packaging away they were really good

Staff were excellent and gave us time to look for our perfect sofa , no pressure to rush into any decisions, staff member explained everything there was to know about our chosen sofa and all extras that we could add , would use them again

Great customer service