Poltronesofa - Ipswich Opiniones 1027

TrustScore: 4.5 sobre 5

4,5

Ransomes Euro Park, Central Avenue, IP3 9SN Ipswich, Suffolk,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Good communication prior to delivery giving date. Text received on the day giving a timeslot followed by a call from the crew saying they were on their way. On arrival good survey of route and d... Ver más

Valorada con 5 estrellas sobre 5

There was lots of styles to choose from with great choice of leather or fabric options. The staff were very helpful, informative and there was no sale pressure. They explained the payment options,... Ver más

Valorada con 1 estrellas sobre 5

Loved the sofas, however we have damage to the frame and cannot sit on the sofa. We have lifetime frame guarantee warranty - but trying to get hold of them or the insurance company (neither of which w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the moment we walked in, Bailey helped through out of perfect experience. It was so good we returned and bought another sofa the following week. Great work Bailey, and I would definitely recom... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre Poltronesofa - Ipswich

Escrito por la empresa

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Escrito por la empresa


Información de contacto

  • Ransomes Euro Park, Central Avenue, IP3 9SN, Ipswich, Suffolk,, Reino Unido

  • 01473 275100

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

From the sale to the delivery was very…

From the sale to the delivery was very good and the actual sofa is very well made

20 de mayo de 2026
Logotipo de Poltronesofa - Ipswich

Respuesta de Poltronesofa - Ipswich

Ciao Simon,

Thank you for your review.

We’re pleased to hear you had a positive experience with us here at Poltronesofà and that you are enjoying your furniture.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Valorada con 4 estrellas sobre 5

Efficiently delivered

Efficiently delivered, running late, but called with revised eta

28 de mayo de 2026
Logotipo de Poltronesofa - Ipswich

Respuesta de Poltronesofa - Ipswich

Ciao Andrew,

Thank you for your review and I hope you are well.

We appreciate you taking the time to share your feedback and are pleased to hear you had an overall positive experience with us here at Poltronesofà despite a slight delay on the day of delivery.

All feedback is appreciated and helps us strive to provide an excellent service for all our valued customers.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Great shopping Experience

The store layout and the lovely smell when we entered!! Very friendly and non-pushy staff, good prices and choice was excellent. Hadnt gone into buy but ended up with a new sofa lol!!

25 de mayo de 2026
Valorada con 5 estrellas sobre 5

Excellent service


From purchasing my sofa to delivery the experience was excellent. All staff in store and on delivery were helpful and professional. I would recommend this service and I love my new sofa.

28 de mayo de 2026
Valorada con 4 estrellas sobre 5

The staff in the showroom were…brilliant

The staff in the showroom were extremely helpful,knowledgeable and explained everything in clear way, very impressed

23 de mayo de 2026
Logotipo de Poltronesofa - Ipswich

Respuesta de Poltronesofa - Ipswich

Ciao Geoff,

I hope you are well and Thank you for your review.

We’re pleased to hear you had a positive experience with us.
We have tried to call you today to see if there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 4 estrellas sobre 5

Delay in serving

We found what we wanted more or less straight away. Why only 4 stars and not 5 stars was we had to wait around for ages to get someone to help us.

17 de abril de 2026
Valorada con 5 estrellas sobre 5

Excellent Service

There was lots of styles to choose from with great choice of leather or fabric options. The staff were very helpful, informative and there was no sale pressure. They explained the payment options, insurance and delivery schedule. I am expecting my sofa and recliner in early August

12 de mayo de 2026
Valorada con 5 estrellas sobre 5

Thus far

Thus far, excellent customer service - the proof wiil be in the pudding when we are in receipt of our order and everything being equal if any 'issues' arise (hopefully not of course) - including ' meeting expectation of delivery time and arrangement (extremely important), the positive experience we have received, remains so. (including 'after sales' etc.)

Good understanding of customer (us) product requirements etc.

sincerely, thank you

6 de mayo de 2026
Valorada con 5 estrellas sobre 5

From the moment we walked in

From the moment we walked in, Bailey helped through out of perfect experience. It was so good we returned and bought another sofa the following week.
Great work Bailey, and I would definitely recommend to family and friends.

18 de abril de 2026
Valorada con 5 estrellas sobre 5

Professional service throughout

Good communication prior to delivery giving date.
Text received on the day giving a timeslot followed by a call from the crew saying they were on their way.
On arrival good survey of route and destination. Offered and moved a chest of drawers to facilitate entry.
Delivery very smooth and assembly quick and efficient.
Tested everything and showed us fully assembled.
Took all rubbish away.
Very professional and polite throughout - a great service.

6 de mayo de 2026

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