When I entered store I was warmly welcomed and asked if I needed help. I replied that I didn’t need anything immediately, was only looking for ideas as I had no idea what I wanted. The assistant then left me on my own to wander without any hard sell. I was surprised to see a suite that would suit my home perfectly and had immediate assistance choosing coverings to suit my decor. Left the store a little shell shocked but very happy with the outcome

The staff were very helpful,pleasant and leen to help and answer questions.

Finally happy with our sofa recliners purchased as problemwas fixed today and sofas were deliveredon 24/6/26. I was very disappointed that the double recliner sofa's mechanics were faulty on day of delivery.

Our new sofa purchase was made very easy with the help of knowledgable & professional service from Simon at Ipswich branch. Nothing was too much trouble for him, no pressure tactics, provided plenty of time to choose, & was very courteous. Understanding the customer perspective & responding to all our queries in a friendly & open manner gave us more confidence to purchase. There were lots of choices in-store & customisable options enhanced our purchase decision.
We hope the sofas are as good as they are, & looking forward to receiving it promptly. Simon reinforced the fact that they will strive to rectify any problems encountered in future as quickly and effectively as possible. We would gladly recommend the in-store service.

I was greeted with a cheery hello. & was left to peruse your store which I was very impressed with the variety. I actually had in my mind a choice of 3. Which I think is unusual. Bailey came to my aid & we talked through my options & delivery. He was very helpful & gave me a contact number to dispose of my old sofa. Which I was very grateful for. A very nice young lad made my experience very easy.

The delivery was excellent the two delivery men were polite and careful they put the sofa together and moved to where I wanted it and took all the package away and left my house clean and tidy

The delivery men arrived. Brought the sofa in through my patio doors at my request as the sofa goes just two feet away from the patio doors. They unpacked, attached the sofa feet, took the packaging and left. Very efficient fast workers. I was very happy with the delivery and installation of my new sofa.Also happy with the help from a man in the Ipswich store who arranged for me,collection of my old sofa. Very good service from all.

Good communication, prompt timing and very professional friendly staff.

Very helpful in store by the manager. Felt so at ease. The two chaps who installed our settees were great, efficient and polite.

Delivery was excellent, crew very efficient and helpful on a very hot day. I can't praise them enough, they are a credit to you.

Delivery was punctual by two very polite friendly and efficient drivers. No complaint at all. Thank you.

The first impression goes a long way ,
And as soon as we walked through the door at the Ipswich store we were impressed with the range of different styles of sofas, we had visited 3 other well known Sofa Retailers and just weren't seeing what we wanted it was all a bit same old , nothing standing out for us . But straight away we liked two sofas, and the staff and store looked really smart and a cut above the other stores. Grant was very helpful and gave us confidence in knowing we'd finally found the right store and now was just a case of picking the sofa that suited our needs best . We left that day with three in mind and Grant emailed us the details to think over our choices.
The following weekend we visited the store again and were welcomed back by Grant who helped us fine tune our order and honestly both me and my partner couldn't be happier with the service so far , now we looking forward to the delivery .

Lovely people at the shop very helpful we are looking forward to our new soft comeing to our new home? 😀

In my experience the sales guy was very helpful and polite not pushy at all I had time to choose my furniture.
The delivery guys were amazing nothing to much trouble made sure everything was how I wanted it and all in working order. Can’t praise them enough

On the sale day all ok, welcomed by salesman Harry.
Few days later went back as I was not sure about the total cost, and needed an explanation,
Eventually all I got from the manager was to leave the showroom.
I am a 74 years old man and customer,
His excuse was he felt that I was endangering the lives of the few customers, in the showroom.
He was very rude and unreasonable.
But on further trip things got a little better I think he realised his actions and he acted much better, like he should have done in the first place.
Although the sofas have now been delivered we are very happy with what we purchased.
But been effected by the way I was treated.. NOT A HAPPY PERSON !!!!
Very sorry but I had to bring this to your attention,
But I have to say the delivery guys
Were EXEPTIONAL… well done!!!
And thank you..!!!

The quality is superb and the customer service was very good i was updated regularly on arrival times and the 2 guys that delivered was very nice

Great communication on time of arrival, top guys who delivered and worked very hard, great experience and couldn’t ask more from them

Delivery was on time & date given for delivery was correct
Sofas put together in no time
Great service

We ordered a leather Recliner chair and Recliner Sofa from ScS in Ipswich on 8th January 2026. Our experience is detailed below:-

I am writing to you in the hope that there will be someone in your Organisation who has an ounce of decency to listen to and to assist an unhappy customer!

On 8 January 2026 My husband and I ordered a recliner chair and sofa from your ScS Ransomes Europark, Ipswich branch. We paid a cash deposit of £700 and the balance of £1,611 a few days before delivery.
23 April 2026 The Suite was delivered and it was immediately obvious that there was a problem with both the chair and the sofa as follows:

The chair is leaning to one side.
The chair has loose stitching on seat of chair with a hard lump under it.
The sofa has a 3 inch gap between the back cushions.
The left-hand recliner has lumpy padding on leg rest.

This is unacceptable in a new, just delivered Suite from the manufacturer.

On 24 April 2026 I visited the ScS store at Ransomes Europark, Ipswich and spoke with the Sales Manager Simon. He did explain that he was not supposed to talk to me because they didnt deal with Aftersales. He contacted his Head Office and asked for advice and an Inspection.

On 8 May 2026 an Inspector from Emmiera visited our home. He agreed that the chair did look out of shape. He did measurements and took several photographs of the furniture. He said that perhaps the floor was out and when he measured, said no it was ok. He then told us that the chair was ok, the sofa was ok and that 'handmade furniture has its own little quirks and allowances had to be made for that' My husband and I disagreed with those comments. He then asked us to sign and say we agreed with his Report. We refused to sign his Report because we did not agree with his findings.

On 9 May 2026 I again visited the ScS Store in Ipswich and complained to the Sales Manager Simon about the Emmiera Inspector's finding. Simon asked me for a copy of the Report and I explained that I was not given a copy. He said he would immediately contact Customer Services and ask that a Report be sent to me and my husband. He assured that a Report would be sent to us within 48 hours. After waiting for one week, no Report was forthcoming from Customer Services.

I contacted Customer Services online and finally received a copy of the Report.

We both felt that the Report did not correspond with the verbal Report and was not factual. In fact, a few of the photographs looked as if they had been altered to make it look like the chair was normal and not leaning to one side. Waiting for contact from Customer Services.

On 20 May 2026 I contacted Customer Services by telephone and spoke with Brad. I explained the nature of the complaint and after he looked at the Report, he said someone would call me on either 21st or 22nd May 2026 regarding another Inspection. We received no phone call.

On 25 May 2026 I received an email telling me that:- you had carried out a thorough review of the information you provided. After careful consideration, we are sorry to let you know that we are unable to uphold your claim as we found no manufacturing fault with your furniture that would be covered under the terms and conditions of your product’s warranty.
The reason for our decision is as follows:
Our review found that the furniture has not been maintained in accordance with our Care Guide, which forms part of the warranty conditions under section 11.2 of the terms and conditions.
For your reference, the relevant section of the terms and conditions is included below:
11.2 The usual warranty does not apply to any defect in the products arising from wilful damage, abnormal storage conditions, accident, negligence by you or any third party; any commercial or institutional use; your failure to follow our instructions contained in our Care Guide or any instructions given with the product; or any alteration or repair you carry out without our prior written approval.
We understand this may be disappointing, and we want to help where we can. We've attached a copy of your Care Guide — following the advice inside will help keep your furniture looking and feeling its best for years to come.
We hope this explanation is helpful and provides some clarity on our decision. If you have any further questions, please don't hesitate to get in touch.

I have since been back to the store and was told by the lady Store Manager that the Sales Manager was in trouble for helping me! Extremely good Customer Service - NOT!
I'm rather tired of all the back and forth nonsense now and have been left with no alternative but to take legal action!! This should not be the case. Shame on you ScS!!

Boys were very pleasant , sited sofa where I wanted it, no problems and I'm very happy with the service