poltronesofà - Junction 9 Opiniones 

2126
TrustScore: 4.5 sobre 5

4,6

2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited the Wednesbury store last Saturday (24th July) and received brilliant support and service from a lovely member of staff named Julie. She helped measure up a variety of sofas as we consider... Ver más

Valorada con 4 estrellas sobre 5

The staff at the shop were very helpful the men who delivered the suite were very good The issue l had was the communication from the company Having received a text on 15th July to inform me that t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

On Arrival to the shop we was welcomed by a number off staff members who were very helpful and full of smiles. Lee approached us to see if we was ok at no point was any member off staff pushy or in... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Junction 9

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • 2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, Reino Unido

  • 0121 506 1760

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2126)

16.793 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent communication prior to delivery. Furniture was delivered on time and seamlessly. Staff were extremely friendly and efficient. Sofa and chair is beautiful. Would 100% recommend.

20 de junio de 2026
Valorada con 4 estrellas sobre 5

Happy customer

Helpful staff and a happy experience.

9 de junio de 2026
Logotipo de poltronesofà - Junction 9

Respuesta de poltronesofà - Junction 9

Good Afternoon,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Not Dissapointed

We waited for our new suite and was not disappointed when recieved.
So far loving the experience especially with the electric recliner design fitted.

Thanks SCS - Poltronesofa.

27 de mayo de 2026
Valorada con 1 estrellas sobre 5

I have never left a review anywhere…

I have never left a review anywhere before. Even if I had bad service but this company made me leave a review.they delivered damaged sofas on 5 occasions,scratched leather ,ripped ,scuffed ,misaligned sofas, numerous other issues ,the first delivery men damaged my decorated walls ,mud on carpets ,were rude ,bad service and mainly because the deliveries are carried out at speed ,no care taken, consecutively, lied to us were very rude to us hours on the phone waiting for someone to answer, no one calling you back ,trying to always arrange repairs to a new sofa is a big NO for me waiting 3months at a time for replacements ,PLEASE DO NOT make the same mistakes we made ,have since bought from a family owned business and very happy,we will never forget how awful our ordeal was ,please think carefully as this company are dreadful,if I could have given 0 star rating I would have

25 de junio de 2025
Opinión espontánea
Logotipo de poltronesofà - Junction 9

Respuesta de poltronesofà - Junction 9

Ciao Mrs Harris,

I hope you are well and thank you for your review.

I am so sorry to read about your experience and how this has been disappointing for you.
I can completely understand your frustration regarding the quality of the furniture that you have received and issues with the delivery.

As your order details are not included I am unable to view the history or advise further however this is not what we would want for our customers and apologise sincerely for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

The staff were most helpful and…

The staff were most helpful and knowledgeable and the store layout is simple, tidy and very clean. Lee helped us with sizes, styles, fabrics, delivery and protection insurance which led us to choose Poltronesofa as our preferred furniture store. We will certainly visit again for future projects.

27 de mayo de 2026
Valorada con 5 estrellas sobre 5

Great experience

Great experience. Very happy with the service and honest advice given by Slack (Suki) and Brendan when deciding on our sofas. Definitely recommend 10/10

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience choosing a sofa

Julie was very helpful and polite when helping choosing a new sofa. She was very knowledgeable and could answer all my questions. Julie made us feel like we was not pressured and gave us time to consider our optiins.

1 de junio de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Delivery was good.

Delivery was good.
The 2 sofa’s are out of line due to the batch numbers not being matched to each other. I have sent enquiry to Customer Service with photo’s, but no response yet.

31 de mayo de 2026
Logotipo de poltronesofà - Junction 9

Respuesta de poltronesofà - Junction 9

Good Afternoon,

Thank you for your 3* review.

Looking over your account i can see you raised a online contact form into ourselves which i can confirm has been picked up and now raised on your account in regards to the furniture being out of alignment which contact would be made to you very shortly to arrange a appointment date. In regards to your review regarding batch labels, Batch labels refer to the colour/material which if you are having concerns with the colour/material please feel free to raise a new form to report this.

Many Thanks
Poltronesofa
Social Media Team

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