poltronesofà - Kidderminster Opiniones 

1613
TrustScore: 4.5 sobre 5

4,7

Crossley Retail Park, Carpet Trades Way, DY11 6DY Kidderminster, Worcestershire,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The lady who served us, we think her name was Alice , was absolutely amazing. She made the process as straightforward and simple as possible for us. She allowed us time to decide by ourselves without... Ver más

Valorada con 1 estrellas sobre 5

To avoid disappointment go to DFS, don’t bother with these idiots!! I wish I’d gone to DFS!! Yes, they’ll be charming, but when you’ve placed your order and got your money they’re no longer helpf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited your Kidderminster store two days running, your colleague Steph was so patient and helpful on both days and being elderly we didn’t rush. She was amazing her knowledge of the products and h... Ver más

Valorada con 5 estrellas sobre 5

From the moment I walked into the store I was impressed. The ambiance was lovely as was the greeting. No pressure, but was left to look around at our own pace. From going in just to look, my husband a... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Kidderminster

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Crossley Retail Park, Carpet Trades Way, DY11 6DY, Kidderminster, Worcestershire,, Reino Unido

  • 01562 513920

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(1613)

17.608 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Happy with sofa

Happy with sofa
Delivery could of been quicker

30 de junio de 2026
Logotipo de poltronesofà - Kidderminster

Respuesta de poltronesofà - Kidderminster

Ciao Warren,

I hope you are well and thank you for your review.

We are very pleased to see that you had an overall positive experience with us and are happy with your sofa.

All of our furniture is made to order which is why we provide an estimated lead time for the delivery. I am sorry that the wait time was a little longer than you may have hoped for.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

SCS Poltronesofa Kidderminster

We arrived at the Kidderminster store to browse for a new sofa and chair for our living room today. We were greeted by a lovely young lady called Steph. She was very welcoming and had a lovely smile too!! We looked around for a while and found a corner sofa we liked. We sat in it and really liked how comfortable it was. Steph then came over and led us through everything we needed to know and the offers that were available on this sofa. She described everything with great knowledge and answered all our questions. Not once were we rushed by her she gave us space and time to ponder things over, which my wife and I really liked a lot. We have decided to buy the sofa and a chair and again this was dealt with efficiently and take us through all the steps brilliantly!! Steph is a lovely person who was pleasant through out and our experience was fantastic in her company. SCS, you have a gem of an employee on your hands indeed!!!
Thank you.

28 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Went to our local Kidderminster store…

Went to our local Kidderminster store staff were helpful without being over bearing or pushy showed us all options both in seating arrangements and materials available. Matthew was most helpful and allowed us to take our time to make our final decission

22 de junio de 2026
Valorada con 4 estrellas sobre 5

Be wary of additional extras!

The shop assistant was super friendly and helpful. The store was inviting with lots of options. The reason it’s 4 stars and not 5 is because there was a very hard sell for the aftercare insurance with a lack of transparency that it was added on to the order without explanation. I really had to be on the ball to notice it had been added and quite firm that I didn’t want it!
The sofa we chose was very reasonably priced and I’m looking forward to receiving it.

25 de junio de 2026
Logotipo de poltronesofà - Kidderminster

Respuesta de poltronesofà - Kidderminster

Good Afternoon Zoe,

I hope you are well and thank you for your 4* review.

I am pleased to see that you found the assistant in store to be friendly and helpful on your visit and that you were happy with the options that we had available.

I am very sorry if you felt any kind of pressure with regards to purchasing the additional insurance package, this is not the experience that we would want for our customer and I will pass on your comments to the store so that we can make improvements moving forward.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Gemma the sales consultant was…

Gemma the sales consultant was excellent & professional not pushy very polite & helpful. She was very thorough & explained everything to make sure that we understood everything.

19 de junio de 2026
Valorada con 5 estrellas sobre 5

Professional & friendly

Everything went seamlessly. Two great guys - Tanveer & Steve, professional and personable. And, of course, the absolute star of the show was the FABULOUS SOFA. Thank you

21 de junio de 2026
Valorada con 2 estrellas sobre 5

Frist all we had no noteferction…

Frist all we had no noteferction about the sofa coming so had to rush to get old out that no good enough and then the staff on phone phone to Kidderminster stall trying sort was very rude his name was matt and once they brought sofa we noticed after they gone they damaged our walls we just had nocking the paint work off

16 de junio de 2026
Logotipo de poltronesofà - Kidderminster

Respuesta de poltronesofà - Kidderminster

Ciao Mrs Jones,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you are disappointed with your delivery experience and were not notified in advance that the furniture would be arriving.
Please accept my apologies for any inconvenience caused as I can appreciate that this must have been frustrating for you.

I am sorry also to read about the damage to your wall. If required you can certainly log this with our aftercare team however any property damage must be logged within 2 days of delivery as per your terms and conditions.

You can use the link below to submit the form:

https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 4 estrellas sobre 5

Delivery great but we did not receive…

Delivery great but we did not receive our care kits for the sofas and there was a stain on one of the sofa legs, this has been reported. Also noticed that the electrical mechanism on the one recliner sofa is very juddery and the sofa seems to lift when the recliner is replaced. This is going to be reported

12 de junio de 2026
Logotipo de poltronesofà - Kidderminster

Respuesta de poltronesofà - Kidderminster

Ciao,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that your care kit was not delivered with your furniture and can confirm that we have notified the Distribution Centre of this, and asked that it is posted out as soon as possible.

In regards to the concerns with the sofa, we have received your contact form and a service has been raised. The details have been passed on to the 3rd party technicians at Emmiera, who will reach out to you over the next 3-5 days regarding the next steps.

Again I am very sorry that you have this concerns and rest assured we will look to resolve it as quickly as possible.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Great service

We were very happy with the range of sofas on offer, to be able to choose our favourite sofa to then be told we could get £300 off the final price was fantastic. The lady that served us was very knowledgeable and very helpful during the whole process.

9 de junio de 2026
Valorada con 5 estrellas sobre 5

Very friendly and helpful staff

Very friendly and helpful staff at the Kidderminster store.. Good offers. Alice was particularly helpful.Hope the time span for delivery is met and delivery is as good as the service in store.

6 de junio de 2026

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