We downsized from a large grey corner couch to the 4 seater Saiano in colour dahlia as our baby is about to be on the move and we wanted some extra space in the living room. The store staff at Livingston were great and chatty. The buying process was easy. Loved that you could pay up the cost of the couch to. Communications were decent enough. Our couch delivery date was 10th July but it ended up coming the 30th June which is good. I have found the full service pleasant. The only reason I have down starred is the length of time waiting for the couch as we placed the order back in March, but I understand they are handbuilt in Italy I believe. The delivery team were not bad to. The couch come unwrapped so I was a bit worried it would have been damaged coming in but luckily not. Lovely couch, currently still plump and wide enough to lie on. Thinking of ordering the matching footstool to get that "corner feel". Overall I'd say 9/10 that I am happy so far 😊

From placing the order and getting email updates to delivery slot everything went to plan.
Delivery drivers very nice and helpful.

Lorraine and other staff members in Livingston Branch were all extremely helpful from purchase to our couple of enquires during the period leading up to delivery, which was 4 wks earlier than expected, which was a bonus. Charlie & Alex, delivery crew were polite efficient & kept us updated. Admittedly, initially, we were a bit apprehensive due to poor reviews we had read, however our experience overall has been very positive. We are very pleased with our suite.
One small thing (outwith Branch control), when we created an a/c on ordering our suite, we should have been able to track the stages, unfortunately this didn't work (hence the reason we called the Branch a couple of times for our updates), which was a real shame otherwise we would have given 5 stars.

Excellent customer service from date of purchase of our sofa to its delivery! Thank you.

The Livingston branch was amazing in particular Danielle who couldn’t have been more helpful - the process was easy and because we had such professional service initially we came to order

3 stars because had 3 1/2 month wait. Also the lady in shop told me lots of wrong info, so doesn't know her job. Plus side couch is amazing and quality great. The two guys that delivered where lovely and very helpful. Felt very comfortable with them in my home.

Had a great experience from ordering the sofa in the shop! Right up to being delivered! Well informed about delivery and i was able to easily change the date. Good delivery service.

Very helpful and was very patient with us. Top class

Delivery was great came when they said and the crew put it all together with ease. Just love my new couch

Very helpful and prompt service. Amiable, knowledgeable and friendly staff.

Had a great experience when we visited the Livinston store.
Jon greeted us on arrival and explained the layout of the store and how to distinguish the sofa's available in fabric & leather.
We wandered around the store testing out the sofa's and finally choosing a leather sofa for our new house.
Jon spoke us through the colours available, cost, payment, and delivery date.
The whole process was quick and easy. Highly recommend.

Ashley (Livingston store) was super helpful, very patient and knowledgeable, would definitely recommend Poltronesolfa as they have a huge collection of sofas. I look forward to receiving my real leather couch in the next coming month. Thank you again Ashley

Excellent service from purchase through to delivery attention to detail by staff in store, support help provided in making purchase. Kept fully informed regarding time scales for delivery and excellent information provided regarding delivery. Tracking and keeping in touch by phone advised timescale for arrival. The delivery went smoothly no issues. Excellent would recommend. Sofa is excellent good quality leather and very comfortable.

Great experience from start to finish, lovely staff, Lorraine was a great help, very knowledgeable and friendly.

The staff in the shop were extremely helpful . The delivery staff delivered and assembled my sofas very efficiently and with very pleasant manner. Overall the service was very good.

The assistant who dealt with us was very welcoming and friendly. She understood exactly what I was looking for and that I needed it within the next few weeks. I was delighted with the suite she showed me. It was exactly what it I was looking for and the price was very reasonable. I did not get her name, but she is an asset to your store.

Sofa is lovely and everything I expected. Was well informed beforehand about delivery date. approaching.
The delivery men were outstanding.

Lorraine was very helpful kind and took the time to help fine the sofa that totally matches our needs.