I placed an order with SCS (scs.co.uk) which turned into a very disappointing experience. We initially intended to purchase a clearance sofa, but the salesman convinced us to switch to a new one—without clearly informing us that the new sofa would take 12 weeks to be delivered. This crucial detail was not communicated at the time of sale, which feels like a clear case of mis-selling.

After realizing the long wait time, very next day I immediately requested to cancel the order at the store. However, they have refused to process the cancellation, despite the misleading information provided during the purchase.

This has left us frustrated and without any support. I strongly advise others to be cautious when shopping with SCS. Make sure all terms are clearly communicated before you make any payment, because customer service after the sale has been completely unhelpful.

Gary’s customer service was exceptional. Did not stop until we found our perfect sofa. He then explained all our options thoroughly in terms of customising our choice, and then informed us about a brilliant 5 year protection package. Found our dream sofa within an hour of exploring the showroom. All thanks to Gary! You deserve a raise.

- Mohammad Bilal Ali

Ordered the sofa. While waiting for the sofa to arrive, the item went on sale. A reduction of £400. Spoke to staff to see if there was anything they could do as I paid the full amount. Seemed very uninterested.

Sofa delivery was then delayed

Sofa arrived and the delivery drivers refused to assemble

Opened packaging and the sofa is the wrong colour.

A mess from start to finish. Do not recommend at all.

Tried to email to get further info on what I could do- no response.

Tried to call their scs line at 9.23am on Thursday morning. Their lines are closed ???

They only care about selling their products. Once you have signed the contract you are left to it.

I went and ordered sofa on finance and when the delivery date approached they came to deliver but the corner part was too big wouldn’t fit so they said its fail delivery someone will call me and arrange another delivery where its all taken apart and assembled in my property. No one called me so went to the show room at white city manchester they informed me they would help escalate the process still no one called me and the number provided no one ever answers which makes it more frustrating. I dont know what service they are providing esp when we are paying so much for the furniture. Someone emailed me and said he was busy and was awat for another week making it 2 more weeks and i asked if its a company shudnt they have more than one person who does the jod especially when they intend to charge us for the service?? He replied and said i either wait or find someone to do it for me. I am due to have my spinal surgery and dont have furniture in my livingroom. How is that going to help me. I regret ordering from scs and i will never recommend anyone to do it as their service is rubbish. No phone calls to follow up find out coz my furniture has been returned to the warehouse, i call but no help or answer. What kind of service is this. I really wish i cud get myself out of this but dont know how.

Rav was really helpful and made time for me and was really knowledgeable and patient.

Five stars for the delivery team, two for the sales experience. We discussed our needs for a sofa with the sales team explaining that the path through our house is awkward with tight turns. The sales person steered us towards a pair of recliner sofas as “the base can be removed by the delivery team” to make it easier to install and remove later. Turns out this isn’t the case and the delivery team told us of multiple deliveries where they’d been told by the customer the shop had told the customer it’d be fine as they can be dismantled and rebuilt. We would have chosen a different sofa that could have been dismantled had we known this. They will definitely need to be broken up in our house to remove them in the future as we don’t have the strength to manhandle out of the back door like the delivery team had to. Cannot stress enough how pleased we are with the delivery team, they went all out to make it work but they shouldn’t have had to lift two very heavy mechanical sofas round the back of our house.

I purchased a 3-seater sofa from SCS, but unfortunately, the experience has been very disappointing. The sofa arrived with poorly fitted fabric on the handles and seat areas that looked uneven and underfilled.

I contacted SCS, and they sent a technician who simply used a hand steamer on the loose fabric. This did not resolve the issue, and to make matters worse, the technician left a report that did not accurately reflect the problems. I contacted SCS again, and they promised to send another technician, but it has now been over two months, and I have yet to hear back from anyone.

I am extremely dissatisfied with both the quality of the product and the after-sales service. I would not recommend SCS based on my experience.
Order number: S0024-1000032425

Great service.

Deliver and installed with care and did everything explained and offered.

Recommended 👍

Excellent service, went through everything quickly and with charm

The guys were first class from start to finish polite and talked me through everything. I spoke to Gary first then rav clinched the order. I'm happy with my choice of sofas.
Thank you.

It is pleasant purchase journey with excellent service.

Very impressed on how helpful,polite and professional your staff were nothing was too much trouble for them. Made my experience of buying my new furniture very comfortable.

We bought our furniture from scs it arrived and it’s beautiful really happy. The delivery guys Mervyn and David are fantastic can’t rate them high enough. Just waiting on our grey rug.

Gary who walked me threw the sofas showed me the extras on them it was easy to order and sort finance out

I don’t know where to start really, the sofa was great but the after sales non existent!

I ordered an L shaped sofa with orange footstools and we paid extra for matching pillows.

A week before our order was meant to arrive I tried the telephone number they provided in the email as well as the main number starting 0191. I requested a call back which never happened.
I rang back the next day, couldn’t get through. The next day no answer.

All I wanted to do was change the delivery date which never happened thanks to SCS and its employees going AWOL

I had to mess around changing work days so that I could wait in for the sofa. When it arrived the pillow covers were not what I ordered and again no answer from the customer service numbers.

No email back either and I am getting a bit vexed now.

If you want a sofa honestly pay a little extra and go somewhere else.

Just brilliant! From purchasing to the delivery this was fantastic customer service. I especially loved that I could browse without being constantly pestered by a sales person something other stores could do well to learn. The sofa bed arrived earlier than expected which was even better as we had guests visiting and it meant no airbed! When the guys came to deliver they were both very polite and given it had to go upstairs they were both still smiling at the end. Mohammed the sales guy and Kyle and the delivery crew are a credit to SCS! Oh and the sofa bed fits perfectly.

Thanks for the help received

Sales Maksymilian is very polite and friendly. He explained the features in great detail, and the entire process went very smoothly. The other store staff are also very friendly, and the atmosphere is very pleasant. I haven’t received the sofa yet, but I will leave another review after receiving it.

Terrible Experience – Avoid SCS!

Ordered a sofa and after waiting nearly three months, we received the wrong one! The entire experience has been a nightmare—endless calls to customer service, multiple showroom visits, and emails to even the top management, yet no response. Absolutely horrible customer service. One of the worst experiences I’ve had with a retailer. Will never recommend SCS to anyone!

Received at promised time however we didn’t get our footstool delivered, it’s still at the store (somewhere). I took a day off work and it’s disappointing it’s not all been delivered