poltronesofà - Metro 2 Opiniones 

3104
TrustScore: 4.5 sobre 5

4,6

Unit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Clem the assistant who looked after me helped me choose the furniture which was right for me. He recommended alternatives and took time to understand what I was looking for. Purchased my suite and b... Ver más

Valorada con 5 estrellas sobre 5

Excellent experience throughout with poltronesofà. Staff very polite & knowledgeable about products. Allowed us to browse uninterrupted after initial welcome. Very helpful once we had decided on the s... Ver más

Valorada con 5 estrellas sobre 5

Polite welcome as soon as we walked into store. Clem was very knowledgeable about the sofas and my very specific needs that i requested were met. Clem was very polite and sociable, very clear on o... Ver más

Valorada con 4 estrellas sobre 5

Delivery earlier than expected but wanted to change the delivery day as I was at work but limited to other days and they didnt have the days i was off. Ended up having a friend be at the house. Delive... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Metro 2

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, Reino Unido

  • 0191 731 3300

4,6

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(3104)

17.491 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Quality check

The sofa are not quite right. I have emailed but not received a response. I don’t want to put anything on website in. add this affects others considering v buying your furniture. Can you help please

29 de julio de 2026
Logotipo de poltronesofà - Metro 2

Respuesta de poltronesofà - Metro 2

Good Morning Irene

Thank you for your review

I am sorry to see that there are concerns with your furniture and that they are not quite right.

If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

Many Thanks,

Lauren - Poltronesofà at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Relaxing atmosphere usually in…

Relaxing atmosphere usually in furniture stores the salesman locks straight onto you it went found it relaxed to look around at leasure and someone to help when required. Ordinary helpful people

28 de julio de 2026
Valorada con 1 estrellas sobre 5

Two Locations, Two very different experiences

We liked two different sets of sofas at Team Valley location but as the floor piece on clearance had already sold out, we needed to visit the Metro Centre retail outlet to see the clearance sofa. As the sofa was available and we liked it, we considered buying from the same location for the sake of convenience. The sales lady did not have product knowledge and was very passively rude. She did and said many things which were offensive. We ended up not placing our order from Metro Centre location and returned to Team Valley the next day to order with a lovely team, who treated us with respect.

19 de julio de 2026
Logotipo de poltronesofà - Metro 2

Respuesta de poltronesofà - Metro 2

Good Morning,

I hope you are well and thank you for taking the time to share your feedback.
I am pleased to see that our Team Valley store provided you with a welcoming and respectful experience, and that they were able to help you find the right sofa.

However, I'm very sorry to learn about your visit to our Metro Centre store and the level of service you received. The the lack of product knowledge and the manner in which you were treated is not the standard we aim to provide, and we understand how disappointing this must have been.
Please accept my apologies for this and I will ensure that your comments are received by the relevant team, to help us improve moving forward.

Thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 4 estrellas sobre 5

App not great, but delivery was

The message and app sent on Saturday morning did not match which meant I was unsure as to when Sofa would be delivered. However I was contacted by phone - delivery guys stated they would deliver within the hour which they did. They were great! Sofa installed quickly exactly where I wanted it and tested to make sure all ok. When asking me to sign, explained what for. Love the sofa it’s perfect, and very comfortable. Thank you

26 de julio de 2026
Logotipo de poltronesofà - Metro 2

Respuesta de poltronesofà - Metro 2

Ciao Janet,

I hope you are well and thank you for providing your review.

I am pleased to see that your overall experience with us was positive but am sorry that there was differing information provided from the message received on the day of delivery and the app.

I am glad to see that the Delivery Crew provided a positive experience to you too and were informative on what they were requesting you to sign for.

I am pleased to see that you love your sofa and that it is very comfortable.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Really good selection of sofas at good…

Really good selection of sofas at good prices. We were greeted warmly at the door by Lesley and the system explained to us but then left to browse. This was the sixth store we had been in that day so I was getting a bit fed up of being followed around stores and a hard sell so this informative but relaxed approach was welcome. However, when I needed assistance Lesley was nearby to help. The buying process went very smoothly and as promised Lesley called me later with a delivery date to suit us. Would definitely recommend for choice of sofas, prices and service received in store

25 de julio de 2026

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