poltronesofà - Northampton Opiniones 

1721
TrustScore: 4.5 sobre 5

4,6

Unit E Riverside Retail Park, NN3 9HY Northampton, Northamptonshire,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From choosing our sofa and chair to careful delivery it was a pleasant experience. Love our new furniture. Staff at the store were considerate and patient.

Valorada con 5 estrellas sobre 5

Mia greeted us straight away at riverside Northampton store. She was very inviting with a gentle and friendly approach. She asked the right questions showing us sofas but allowed us room to move as we... Ver más

Valorada con 5 estrellas sobre 5

Enrique at Riverside Northampton was very helpful knowledgeable and answered all our questions as they arose. Friendly environment with no pressure .A pleasant show room which was comfortable for vie... Ver más

Valorada con 2 estrellas sobre 5

We were concerned about getting the sofa into our living room, when we were in the shower room we were told the sofa would be split but that is not how it turned up. The delivery team did a fantast... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Northampton

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Unit E Riverside Retail Park, NN3 9HY, Northampton, Northamptonshire,, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1721)

17.550 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience

Great experience, delivery was due for August but gratefully accepted early delivery in July. Sofa and chair very well
made, leather is high quality. Delivery driver and set crew very polite and install was done super quick. Would highly recommend

26 de julio de 2026
Valorada con 2 estrellas sobre 5

Sofa didn’t turn up as sold, lucky to get it into living room

We were concerned about getting the sofa into our living room, when we were in the shower room we were told the sofa would be split but that is not how it turned up.

The delivery team did a fantastic job getting the sofa in.

25 de julio de 2026
Logotipo de poltronesofà - Northampton

Respuesta de poltronesofà - Northampton

Good Morning Tim,

I hope you are well and thank you for your 2* review.

Its great to see that our delivery team did such a fantastic job getting your sofa into your home and will certainly pass on your feedback.

I am sorry, however, that the information you received in store regarding how the sofa would be delivered wasn't consistent with how it arrived. We understand how this could have caused unnecessary concern and please accept my apologies for this.
Again I will pass on your feedback to the store, so that we can improve on our customer experience moving forward.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Excellent

Excellent service in store. Mia gave us plenty of advice without being too pushy. We decided on a display item, but we wanted to check it against out existing home furnishings. Mia removed the sofa from sale as we promised we would come back with an answer by the end of the day which we did.

We were then given a choice of delivery dates and sofa was delivered on time without any issues.

Very pleased. Highly recommended

5 de julio de 2026
Valorada con 4 estrellas sobre 5

Was very excited to receive the sofa…

Was very excited to receive the sofa but it took forever from the purchase time to day of delivery. If you can do something about the time frame it will be great.
Thank you

17 de julio de 2026
Logotipo de poltronesofà - Northampton

Respuesta de poltronesofà - Northampton

Good Afternoon,

I hope you are well and thank you for your review.

All of our furniture is made to order which is reflected n the estimated lead times that are provided.
I am very sorry that the delivery was a little longer than you may have hoped for and apologise if this caused any inconvenience.

Thank you for your feedback and I will certainly pass this onto the relevant teams.

Thank you for your order and I hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

First the customer service in the shop…

First the customer service in the shop when we purchased our sofa was excellent the staff were very helpful. We were kept up to date of our delivery . The team that delivered our sofa to us were fantastic on keeping us informed of their arrival time. Very respectful while they were in the property. Very tidy and friendly . I would recommend buying from this company to family and friends.

17 de julio de 2026
Valorada con 5 estrellas sobre 5

Waliur greeted me and my wife upon…

Waliur greeted me and my wife upon arrival our intentions were to just get some inspiration for a new sofa after being show the different variations of fabrics and leathers he allowed us to freely walk around and we stumbled along this beautiful sofa set which was in the sale waliur made me and my wife a lovely coffe and then sat down with us and went through options Sharron the store manager was ever so lovely was there to answer any questions we didn’t feel forced into buying it either which was a bonus as other furniture stores try and force you to buy! From start to finish was very professional all staff were really polite
Overall very satisfied customer

11 de julio de 2026
Valorada con 4 estrellas sobre 5

From the showroom to delivery

From the showroom to delivery I would have given 5 Stars but when they delivery my sofas one was the wrong colour, so far customer service have been on point, let see how it unfolds.

9 de julio de 2026
Valorada con 5 estrellas sobre 5

Friendly staff that are not pushy

We were given plenty of time to browse. We came back quite a few times and we're always met with smiles and friendly staff.
Ordering the sofa was easy and pain free. The young gentleman was very friendly and helpful, making sure that we were happy with our purchase.

4 de julio de 2026

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