The people in SCS Plymouth store were knowledgeable and helpful UNFORTUNATELY they are let down by head office and the delivery team. We were promised free delivery on our order and free it should be as they were helpless! One of them could not speak English so communication was already not great. It would not fit through the front door so I asked if they could try the back door which they clearly couldn't be arsed. We then were not told what would happen with our sofas and had ZERO contact from SCS for 2 weeks! Everything i tried to call the store there was no answer.

We finally got a message from the upholsterer (who we never asked for) asking us to arrange a reattempt at delivery and potentially taking it apart to fit. Again this is clearly lack of communication.

We got an email from the manager saying they have tried to contact us (rang once with no voicemail left) regarding the delivery and I explained no one had told us they would be passing on our contact details over to another person (breach of GDPR) and we weren't told of the price for the upholsterer.

We managed to agree that if the upholsterer can fit it through the back door (with help from my partner) then we would only pay him the delivery charge of £130(rather than the £300 that it would be from the upholsterer taking it apart etc) and SCS would refund us the delivery charge due to the lack of trying from the other company.

The upholsterer was lovely! No fault of his own, gave us lovely advice and even took some pics to show the manager so we could get our refund. But I have been chasing this refund since the 28th March with SCS giving us false hope saying that it was with head office and they would call me. NO CONTACT NO COMMUNICATION from them at all. They are now ignoring my emails and I would not recommend them at all. The sofa is great but there service and communication is ridiculously poor.

Helen has been absolutely brilliant with my partner and I. Showing us exactly what we were looking for, showing all different fabrics and options. Really great service, thank you Helen for your hard work and patience!

We ordered a suite 14 months ago, when it arrived the delivery company dragged it across the garden damaging it, my daughter had to come to take off the feet to get it in because they refused saying they were in a hurry. They left leaving us with all the packaging a damaged sofa and the travel feet on. After 11 months complaining they agreed to replace the suite with another as that one was not available anymore. We spent two hours in the store ordering a new suite and my husband fancied a recliner. we took lots of photos on the day but when it was delivered 3 month later that delivered a standard chair not a recliner. They said it was our fault because we should have checked the order. THE ORDER SAID ALVA CHAIR , NOT STANDARD NOT RECLINER. When we showed the pictures that we took on our phone on the day they said basically not there problem now. AWFUL COMPANY CUSTOMER SERVICE IS ZERO

Excellent experience today having our new ScS sofas delivered. The delivery team, Huw and Andrew, kept us informed every step of the way and were on time, quick, efficient, courteous, clean and tidy!
The day before we had a confirmation email of delivery the next day and a later one specifying a morning delivery. About 6.30am we were sent a one hour time slot estimate and a tracker link which allowed us to follow them in real time all the way from Cardiff to Exeter. Excellent work lads, thank you.

The 2 delivery men where great, polite & professional.
Sofa was damaged when then unwrapped it but this had nothing to do with them. He reported the fault for me & sent pictures so im awaiting news back.

We had been looking for a new sofa and decided to pop in SCS Plymouth. Mimi was very patient and helpful and we found the perfect corner recliner to replace a 4 seater and love seat. Delivery was today. The delivery team were brilliant. They called yesterday evening to narrow down the delivery window. They arrived on time and assembled and plugged it in. It looks great and so comfortable. We have our decorator coming back in a couple of weeks to put up coving and wallpaper.

Very polite friendly delivery service . Sofas arrived on time and I am very pleased with them

Absolutely Appalled with the behavior from the staff in scs so disrespectful.
I went in only an hour ago, to look around for some new furniture to get some ideas for my living room.
A women called Naomi came charging over to me demanding to know why iam in the store; which I was obviously there to look around. She wouldn't believe me making degrading comments like "you do realise your in a furniture store". "What are you doing in here". Her tone was so disrespectful and agressive.
She then demanded to know my age saying I was a child and I looked like one.
(I don't I look at least 19)
Which when I told her I was an adult she tried to play of her disrespectful behavior.
I later came in the store to get her name. She started talking to me in an aggressive manor saying "why was I in there as I wasn't going to buy anything" refusing to give her name to me as i havent bought anything. her body language seemed aggressive too. I tried to talk to the manager, which she was still trying to interrupt me by shouting over me. The manager was also questioning my story like he didn't believe me. He said "Charging did she really" Saying they are allowed to question every person in a store, which is fine, but doesn't mean staff can approach me in that manor and talk to me that way. Basically didn't feel I was listened to more made to feel like I was getting talked down to.
I really don't appreciate this behavior. Especially when I was just looking for furniture. I will definitely never be shopping here and will tell people to avoid this place unless they want to get interrogated and degraded. I think you should maybe question who your bringing into customer service for your store as they all seem very immature and not professional what so ever 😕
A bit ageist I'd say 🤷‍♀️

This company is horrendous and treat their customers with total disrespect and are happy to rip off pensioners!!

£3000 spent and sofa arrives but wrong colour. Salesperson admitted to ordering the wrong colour but manager says nothing he can do.

We purchased a

The delivery guy’s from SCS our highly recommended- they called ahead of time , were very efficient with the delivery and installation. They took their shoes off without being asked and even took away all the packaging…. very pleased! 👏

Excellent, from the minute we walked into the shop in Plymouth Mark and Helen could not have been more helpful
And the delivery team what can I say they went above and beyond, first attempt at delivery, the sofa would not fit , the team that came tried every way possible , but sadly had to take it away , we had to re arrange the delivery though Helen at Plymouth because we had to have our window taken out , she tired everything to get us the next delivery date and called me out of hours to say she had booked us in, excellent service from staff at Plymouth and both delivery men , would definitely recommend using SCS if you are looking for a new sofa , they have so many colour / patterns to choose from

My 75yr old mum brought a 2 pce suite,paid cash and waited 6 weeks for the colour she ordered only to receive a totally different colour!! When I rung customer helpline was asked to take pictures of suite and the batch/I'd number, on the label was no batch/I'd number? The labels had also obviously been removed from something else as you can see old staple marks and also labels were ripped at the top? I received an email 3 days later saying that SCS don't see a problem with the colour they delivered, now having to go down the ombudsman route as its not good enough and £1800 an amount my mum(a pensioner)can't afford to loose for something that's not what she ordered! Shame on you SCS!!!

Swift delivery with excellent service from Scott and David. They took bringing it through our sliding patio doors. Excellent service from two friendly guys.

ScS denying any complaint about putrid smell of sofa and will not refund saying nothing wrong
4 months of not been able to use living room for smell yet they say nothing wrong. They are making it up as they go along to suit their own ends. Do they really think an elderly critically ill and disabled women wants to spend her time sitting in the kitchen and not on a sofa she paid for in good faith.

⭐SCS ⭐

Hi guys I've just come across this group and after reading several posts I felt compelled to post my own complaint regards that terrible company SCS!!
To cut to the chase today after waiting 6 months for our sofa to be delivered it actually was delivered today but low and behold it came in the completely wrong colour!

The top sofa is the colour sofa we ordered and the bottom sofa is the colour sofa which was delivered!! As you can see they are completely different and even after informing the delivery driver it was the wrong colour he turned around and said 'well the lighting in the store is different than at home' 😂😂 I couldn't believe it 😂😂

Anyway... forget hanging on the phone for an hour so I decided to pop down to the store and speak to the manager who was very apologetic and it's a good thing he was as my wife was raging lol SCS have offered to arrange for the correct colour sofa to be delivered and we keep the one we have now until it arrives! We are extremely disappointed as for the last month we have renovated our living room and this charcoal sofa just doesn't go with the Egyptian cotton colour scheme!!

Absolutely pathetic from SCS and all they said was the supplier/manufacturer was at fault and they will replace as quickly as possible lol

The moral of the story is never buy anything again from this shoddy company and obviously we will be informing our family and friends of this crap company!!!

I'm still waiting for customer service to respond as regards this issue

Went to DFS in torquay May bank holiday weekend we saw a lovely sofa but the sales people hassled us that much that I didn't want to stay there so we went to Plymouth SCS a lovely lady called Helen served myself and my partner she was excellent when we arrived she welcomed us told us all about the stock etc Then said I will leave you alone but I am here if you need me we looked around with no pressure and when I found the sofa I wanted I called her over and she gave us all the details dealt with the sale and insurance Excellent service SCS well done I am a Manager in the customer service industry so 100% would employ this lady on my team Really pleased can't wait for my delivery

Delivered on time, friendly and helpful

Our sofa/chairs were delivered within the timescales and we are very happy with our purchase. At the time of ordering we were persuaded to buy the additional 5 year warranty, included in this at the cost of £40.00 is a fabric care kit, which was not received with our delivery, we have now chased this at least 4 times but o no avail- what do we need to do to either get what we have paid for or receive a refund. Once this is resolved I will be more than happy to update my review.