When we finally got the sofa and armchairs they are beautiful. Just a shame the customer service was very poor . The order was placed as two orders so it arrived at the warehouse on two differen... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 1A Roaring Meg Retail Park, Great North Road, SG1 1XN Stevenage, Hertfordshire,, GB
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Consulta las opiniones de los clientes
5/5 - Recommended to friends and family Poltronesofa's products look and feel quite unique compared to what's on the market and offered from their "sofa competitors". Very happy with the s... Ver más
Communication! There was good communication between the delivery team and us . That is important . Nothing more frustrating than a shoddy delivery . Nobody likes taking a day off work for a delivery a... Ver más
Initially Muddassar was the first person we met who helped us out massively with furniture choices and sizes, we went away to measure up and then returned,unfortunately it was Mudassars day off, this... Ver más
Información sobre la empresa
Sobre poltronesofà - Stevenage
Escrito por la empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito por la empresa
Información de contacto
Unit 1A Roaring Meg Retail Park, Great North Road, SG1 1XN, Stevenage, Hertfordshire,, Reino Unido
- 01438 341620
4,6
Excelente
1 mil opiniones
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No complaints at all from us.
Ordered our sofas instore at Stevenage with advice from Kobby. He was very helpful and knowledgeable of the products available - we had quite a specific wish list! Our sofas were delivered in the timescale given. Simon and Alex, our delivery guys, were very kind and (thankfully) strong as the sofas had to come in via the side access and patio doors. The sofas themselves are very different to the ones we had previously and will take a bit of getting used to, but I don't regret the purchase at all. Sending thanks to everyone at SCS.
11 de septiembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The salesman Kobby was excellent and…
The salesman Kobby was excellent and answered every question that we fired at him, we would recommend a visit to the store in Stevenage.
We tried a few others but was pounced on as soon as we walked in.
We were left to view at our own leisure and the service we received was great.
12 de septiembre de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Kobby completed my order on the day In…
Kobby completed my order on the day In Stevenage, he was very, very good and answered all my questions I had Amy was also very helpful with knowledge before hand of purchasing really really happy with the information given I’m really really happy with the fact that I got finance and looks like a very speedy delivery so I am very happy
8 de septiembre de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Simon and Alex ref code BDC-033-733…
Simon and Alex ref code BDC-033-733 delivered my new sofa , on time and very efficient, two nice guys 👍🏻👍🏻
11 de septiembre de 2024
Opinión espontánea
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Me and my wife went to SCS Stevenage to buy our new sofa. Unsure of what we actually wanted we were advised by Amy who steered us in the right direction. She was great from start to finish, as were SCS.
24 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly and very helpful assistance
Friendly and very helpful assistance! Made us comfortable and relaxed choosing our sofas!!
28 de agosto de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very friendly and helpful waiting for…
Very friendly and helpful waiting for delivery.
27 de agosto de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The guy ordered the wrong colour sofa
The guy ordered the wrong colour sofa. We ordered a 4 seater and a three seater and he did one light grey and one black. Causing me lots of phone calls and emails to correct order.
27 de agosto de 2024
Respuesta de poltronesofà - Stevenage
Good Morning Jennifer,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your furniture was ordered in the wrong colour and please accept my apologies for any inconvenience that this may have caused you.
I can see that the amendment has been completed on your order as requested.
Should you need any further help then please feel free to call our customer support team on 0191 7313300 or email socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
All staff were great in store
All staff were great in store
Delivery guys Paul and Phil were very helpful with a tricky location. Nice guys too
29 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very positive experience
Excellent knowledge of products. Friendly and helpful.
29 de agosto de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The customer services are good more …
The customer services are good more especially Bianca gave us time and explain what we supposed to know.
22 de agosto de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great product range and helpful staff
Abz and Kobby were very helpful and friendly. Enthusiastic, relaxed and knowledgeable yet also not pressuring or overwhelming. We bought two SISI sofa beds they helped us with every aspect of our purchase and ensured the product dimensions were correct.
26 de agosto de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Easy process, helpful staff.
Ashley helped us, he asked what we were looking for, let us go roam, then emailed us a quote of our favourite sofa. We went back the next day and he put the order through, very helpful and friendly.
26 de agosto de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Exceptional service and assistance
I visited the Stevenage store on several occasions over the past 2 weeks as I was undecided between several power recliner sofas and corner unit options.
All the staff were friendly and approachable, and there was no pressure or feeling of being rushed at any time during my visits.
I dealt with a lovely lady called Bianca. She was friendly, polite, helpful and very patient. After much deliberation I finally made my choice and placed my order.
I fully appreciated Bianca’s time and assistance during my visits to the store. She is a real credit to SCS and they are fortunate to have such an excellent and dedicated representative. I will certainly recommend the SCS Stevenage store to family and friends. Thank you to all at the Stevenage store.
23 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Chair delivery
Martin 624
Rice 294
KDC - 624 - 294
Brilliant service this morning from the SCS delivery team! Great communication, delivery was on time and the new rocking chair for our nursery looks great! Thank you
21 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Big store with lots of choices
Big store with lots of choices. A brief hello from Daniela our sales assistant and we were left to muse around the store un hurried. We found exactly what we were looking for.Daniela a very polite and knowledgeable assistant sat and explained the obligatory paperwork and within an hour of being in the store we had everything sorted and now waiting delivery. 👍🏻
20 de agosto de 2024
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great Service
Went into the Stevenage branch today Monday 19th August to look for a new sofa . Daniela approached us to see if there was anything she could do for us. We stated we needed a sofa which we loved but needed it to be customised to fit our space in our living room which was done also needed our old sofa taken away which was also organised . We were so delighted with Daniela’s customer service so professional and the transaction smooth was there less than 20 minutes and walked away with a new sofa delivery would totally recommend going to see Daniela at SCS Stevenage .
19 de agosto de 2024
Opinión espontánea
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Respuesta de poltronesofà - Stevenage
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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