I purchased a Lugo Corner unit with 2 recliners and a separate 2 seater, delivered in February. It arrived a month early so it just got delivered before I went on holiday. Just me at home and I mainly use the recliners not surprisingly. An occasional visitor didn’t like how upright the 2 seater is. No other complaints.

In April, I laid on the sofa with my head in the corner and noticed that the standard lamp behind the corner was pushing against the wall. The back was loose.

I reached out to SCS and got stuck in a long queue so they called back the next day.

They sent me a technician from Emmeria but this took a Month and he came on 9th May. Unstapling the bottom fabric he showed me that the frame of my top quality Italian made sofa was only made of chipboard and all 3 “L” shaped back supports were broken. Beyond him to repair. A report would have to go in and the whole order would need to be replaced due to fabric match.

I have chased solidly for 2 weeks. Today I was told the report comes to the conclusion the damage has occurred in my home. My problem. That is not what was discussed with their Technician nor has this report been shared with me.

What about the 10 year frame guarantee? The insurance rejected my claim as SCS responsible in the first year.

How can this happen? Middle aged bloke, living alone, sofa installed in a corner and hasn’t moved.
What force could occur in a domestic situation to destroy this unit?

SCS directed me to the Furniture Ombudsman! Given that this body is funded by SCS and the opinions of 14,500 complainants of the SCS Complaints Facebook group, I have now elected to take the matter to County Court and proceedings have been issued.

An update to this. It’s taken 9 months or so but my small claim action awarded me a full refund. To quote the judge SCS had broken their contract to supply me goods of reasonable quality and ignored my consumer rights.

Good service, love the sofa, brilliant delivery drivers and good communication cannot fault scs thanks.

Barbera was very friendly, helpful and gave me great advice about which sofas would met my needs

Barbera was a delight and very informative explained everything clearly and the sofa choice was excellent

The staff at the Stockport store couldn't have been more helpful.
But the products are below the quality I would expect.
4 and 3 seater sofas. Arm padding is non-existent after 12-months, so leaning against solid, sharp wood.
Paid extra for 'non-deforming' extra support foam. Rubbish. You are sitting on the springs within a couple of hours.
Stated to creak after 12-months, seems springs have stretched.
The fabric is good and has held its colour and hasn't frayed at all. But the build quality is poor and the padding of the frame is minimal.
Would expect even a cheap sofa to last longer and be better built. Only started to really notice the issues with the frame after the 12-month warranty had just elapsed, getting steadily worse.

I had great service from Barbara at the Stockport branch. Very attentive and helpful.

Incredible sofas,sleek designs and super friendly and knowledgabke stall.I recommended Stockpirt store to all my friends and family

Two great guys who went above and beyond to get our sofa into the room. Excellent service. Thank you.

Red was fantastic. Very knowledgeable

No mither, a little information 3 suites we liked. Then we selected what we wanted, and Lance did the very attractive deal.

Just had my sofa bed delivered in the time slot I requested which I know is not always possible. The lads were great Matthew and Glyn a big thank you! The one thing I was really impressed with was the tracking system the company use it is amazing, really helpful and impressive, one of the best. Finally my sofa bed is just as fabulous as when I first saw it in the showroom.

All staff we met over two visits, and especially Jas, who spent a lot of time with us, were friendly and helpful without being pushy.

Brilliant delivery team (Darren and Liam). Very professional service. Kept us informed every step of the way. Pleasure to deal with them.

Christine at the Stockport branch was exceptionally helpful and a genuinely lovely lady. Nothing was too much trouble and we placed our order through her quickly and efficiently. Highly recommend

I have given this review 2 stars because the staff at the store were very helpful and polite but if I give any more stars it will give the impression that I’m happy which I am most definitely not!
We ordered our sofa on 16 Jan as we wanted it for Easter, plenty of time one would think, well……
The estimated time of delivery was 14 March, still plenty of time.
On 14March we had not heard anything so we called into the store for information. We got the standard excuses, it’s only an estimate, somebody will contact you etc, etc. We explained that we would like it for Easter, can’t promise, fair enough!
On or around Monday 7/4 I managed to get through to Customer Services (?) and was told that they had no idea when but the estimate was now 25/4. I said we were expecting it for Easter having given 3 months time span, and that I was not happy and may cancel. This I could only do on or after 11/4, goodbye!
With that we left it as we pass the store often and thought a face to face might be better. Called into store on Wednesday 16/4. Same story no fixed date, they cannot contact anyone by phone but will email someone. May I just add at this moment that I am a stroke sufferer with no left side movement and limited brain capacity so this is causing me a lot of stress. Last night we received an update by email telling us nothing we didn’t already know and we should track our product on a given website, guess what, apparently, they can’t find an order matching our details, stress levels through the roof now. Easter this weekend, family coming and no settee, we had given ours away to make room and have two armchairs only in the living room. Hope this was useful to you! As I mentioned, the staff in the shop were lovely especially Janine, your Customer Services could learn a few lessons from her.

Very helpful, friendly and informative

Horrific customer service . Leather sofas were due to be delivered in Nov 24. This was delayed then were finally delivered on 4th December . One was so defective that they had to be sent back . We waited but heard nothing and they were by this time outside of the contract so we went into the Stockport store on 19/12/2024 and asked for a refund of £500- they said they would cancel it at head office and it would be processed in a couple of days . We heard nothing and the customer service number did not get answered despite holding for over an hour . We have sent emails and been into the store again but to no avail. We are still awaiting a refund and confirmation of cancellation of the order and credit agreement .

01/05/25 still not received a refund despite 2 emails from scs social media team telling me I would receive a phone call to sort it out .

very helpful and friendly

The staff were very helpful and gave us good information about the furniture we were purchased

The 2 delivery men were excellent. So helpful it was outstanding service that should be recognised. Our sofa could only fit through our lounge window. While our friend removed the window. These men stayed and helped until we were able to make sure the window was secure. They had a long way to return to their depot but they refused to leave until they were sure our property was secure. Marvelous.