I Just purchased a sofa from poltronesofa and the staff and service we received was amazing can’t praise the staff enough the man we dealt with was Jav he was very helpful and friendly and explained e... Ver más
Localización
Cambiar localizaciónUnit 3B Straiton Retail Park, Straiton, EH20 9PW Edinburgh, Midlothian,, GB
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Consulta las opiniones de los clientes
Kevin was very friendly and helpful from the second we walked into the store. He was very knowledgeable about the sofa we chose speaking us through all the options available. Great customer service an... Ver más
The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas.... Ver más
La empresa ha respondido
Had a great experience, was greeted as I entered the store and was the staff member explained to myself how poltrone sofas worked, I was then left to explore around the store and I found the perfect s... Ver más
Información sobre la empresa
Sobre poltronesofà - Straiton
Escrito por la empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito por la empresa
Información de contacto
Unit 3B Straiton Retail Park, Straiton, EH20 9PW, Edinburgh, Midlothian,, Reino Unido
- 01655 500399
4,6
Excelente
2 mil opiniones
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Everything was Great from shopping in…
Everything was Great from shopping in store at Straiton The sales advisor was very helpful No pressure at all he gave me an estimated date. We were kept up to date all the time. We got our sofa on the 25th The 2 delivery guys kept me up to date with txt then called They were excellent very professional and helpful from start to finish Very happy with everything 5 star
26 de julio de 2026
Manager went above and beyond to get…
Manager went above and beyond to get the legs for my stool that were missing and came to my address and fitted them that same afternoon. Excellent service!
25 de julio de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Not happy to be charged delivery when sales rep knew its was going to be a promotion soon
In happy to pay for delivery when it’s is now free on your promotion. Why was I not encouraged to receive a discount of this
21 de julio de 2026
Respuesta de poltronesofà - Straiton
Good Morning Linda,
I hope you are well and thank you for taking the time to leave us your review.
I can see that your order was placed with us on 15/07/26 and the Free delivery offer only became available on 22/07/26. We can only offer discounts which are available at the time of an order being placed.
When your order was placed there was a deduction of £100 from your delivery charge applied, this is shown on your order confirmation document.
I hope that this helps.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Friendly staff great communication and…
Friendly staff great communication and great service
21 de julio de 2026
Delivery was on time
Delivery was on time. Crew very efficient and helpful. Very pleasant .Thankyou.
24 de julio de 2026
Respuesta de poltronesofà - Straiton
Good Morning Catherine,
I hope you are well and thank you for your 1* review.
I am pleased to see that you had a positive experience with us and found the delivery crew to be helpful.
As you have rated us as 1* this would be deemed as negative feedback. If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The team were excellent
The team were excellent. They understood what we were looking for and we dud nit feel pressurised to buy.
21 de julio de 2026
A memorable experience!
I am really sorry, but I do not remember the name of the staff member that greeted us, and helped us through the whole purchasing process. However, he was very polite, helpful and knowledgable. He explained everything in detail, and was supportive at all times. He made our visit a really pleasant experience. If you can identify him, please pass on our warmest if thanks!
24 de julio de 2026
Very friendly and helpful staff a warm…
Very friendly and helpful staff a warm welcome on entering was offered tea or coffee it was a very pleasant experience
23 de julio de 2026
We were welcomed by a very friendly and…
We were welcomed by a very friendly and engaging staff. Our questions were answered in a knowledgeable way and the lady we were talking to went above and beyond to help us. Our intention was not to buy a sofa on that day but we somehow left with one.
19 de julio de 2026
Staff member Stefanie was very helpfulat straiton store
Staff member Stefanie was very helpful
17 de julio de 2026
I found the staff very helpful greeting…
I found the staff very helpful greeting me on arrival at the store but then giving me enough time to look around at all the sofa the were on hand to help with my enquires and purchasing my choice
13 de julio de 2026
Great experience today!
Very helpful staff. Very friendly and helped us choose a sofa and the covering and arranged it all for us. Would recommend this shop to anyone.
18 de julio de 2026
Poor service
The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas. Well done ScS but your delivery staff needs addressing.
17 de julio de 2026
Respuesta de poltronesofà - Straiton
Good Morning Mr Swan,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience with the delivery crew and that you were disappointed in the service from them on the day.
We team always aim to be friendly and professional so I apologise that this was not the case and will certainly pass on your feedback to our Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Steph was really helpful
Steph was really helpful. Process was straightforward. Hopefully delivery will be efficient too
16 de julio de 2026
Respuesta de poltronesofà - Straiton
Good Afternoon Paula,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us in store and found Steph to be helpful. I will certainly pass on your comments.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
From looking to delivering my sofa all…
From looking to delivering my sofa all the staff were amazing
15 de julio de 2026
Everything went to plan delivery team…
Everything went to plan delivery team was perfect very happy with the sofas. Would recommend
15 de julio de 2026
Had issues with selling and getting…
Had issues with selling and getting call backs after chasing to discuss. Delivery was ok. Customer service before sale good after sales not so good.
26 de junio de 2026
Respuesta de poltronesofà - Straiton
Good Morning Debbie,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
I am sorry to see that you were disappointed in the service received after your order had been placed with us and that you had issues in receiving a call back.
I can see that you contacted us yesterday and a call back was requested with the store. They have noted that a call attempt was made however as there was no answer they have left you a voicemail with the required information.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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