poltronesofà - Swansea Opiniones 

1716
TrustScore: 4.5 sobre 5

4,6

Nantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Ver más

Valorada con 5 estrellas sobre 5

Very happy with the (young) crew that attended to deliver and assemble the sofas. They phoned to advise on their arrival and were very respectul when they were here.

Valorada con 5 estrellas sobre 5

Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices

Valorada con 3 estrellas sobre 5

I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles

Sobre poltronesofà - Swansea

Escrito por la empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito por la empresa


Información de contacto

  • Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Reino Unido

  • 01792 312990

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1716)

17.600 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Leather sofas and chair

Waited months for leather 2 seater.3 seater and chair . Delivery men were excellent very polite helpful put them together quickly but had been sent the wrong feet for 2 seater so now have to wait another couple of weeks to have new ones sent . After paying all that money you would expect it to be perfect . So disappointed.

9 de julio de 2026
Logotipo de poltronesofà - Swansea

Respuesta de poltronesofà - Swansea

Good Morning Mandy,

I hope you are well and thank you for taking the time to leave us your review.

First of all I apologise sincerely that your sofa has arrived with the incorrect feet attached. I can completely understand just how frustrating this must be for you as is not the experience that we would expect for our customers.
I can confirm that the new feet have been placed on order with the supplier and you will be contacted as soon as these are ready to be fitted.

Kind regards,
Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

When we walked in we were met by a…

When we walked in we were met by a lovely assistant named Andy.
He was very helpful and knowledgeable, he explained the history / function of each suite we looked at.
We needed up buying a new suite and are now awaiting delivery.

4 de julio de 2026
Valorada con 3 estrellas sobre 5

John in the Swansea store was great…

John in the Swansea store was great serving us and answering all our questions. It would have been great to get a firmer delivery date in order to plan for it but all in all a good experience.

After writing this review I received a response from their social media team saying the delay was because the sofa had to be ‘made to order’ which was a strange thing to say as we were buying the actual sofa from the store as they needed display space according to John. It appears no one took the time to understand my comments and simply responded with what appears to be a standard response. Dropped to 3* because of this.

6 de julio de 2026
Logotipo de poltronesofà - Swansea

Respuesta de poltronesofà - Swansea

Good Morning Paul,

I hope you are well and thank you for your 4* review.

I am pleased to see that overall you have had a positive experience so far and were happy with the service from John in store.
I am sorry that we are unable to provide a more accurate delivery date at the moment, as the furniture is made to order we can only give an estimate however we will reach out as soon as your furniture is ready for delivery.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Great service experience from Poltronesofa

It was very comfortable walking around the shop to choose the items,everything was explained very clearly about the payment process. The company also gave updates on when delivery was due. The two delivery boys were very good polite and very professional, so all in all a very very good experience.

3 de julio de 2026
Valorada con 5 estrellas sobre 5

Love our new sofas

Love our new sofas. Staff were polite and informative. Not pushy but there when assistance was required. Excellent service, would strongly recommend.
Delivery service excellent. Polite and friendly.

1 de julio de 2026
Valorada con 5 estrellas sobre 5

Great delivery

The delivery was really quick and painless. The driver was in touch a couple of times during the day to keep me updated with the expected delivery time.

1 de julio de 2026

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