Poltronesofa - Telford Opiniones 1244

TrustScore: 4.5 sobre 5

4,6

Telford Forge Retail Park, Colliers Way, TF3 4AG Telford, Shropshire,, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

On arriving at your Telford store we were greeted by Resham one of your sales team. Resham was very knowledgeable and experienced in all aspects of your store and we found him most delightful and... Ver más

Valorada con 5 estrellas sobre 5

Although it was a long time coming being made I couldn't wait but the settee was worth waiting for. Delivery was excellent and I was messaged several times to know where it was in transit. From orderi... Ver más

Valorada con 3 estrellas sobre 5

Firstly the Furniture had trouble getting through the doors, the men had to go through several doors to achieve this, they were acomodating but took quite a while. The sofas are made too big for aver... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We first visited the store on 26/4/26 & were greeted by warm & friendly staff & had a lovely coffee. We were able to browse at our leisure but they were there to answer any questions we had. We’d espe... Ver más


Información sobre la empresa

  1. Tienda de muebles

Sobre Poltronesofa - Telford

Escrito por la empresa

Poltronesofa

Visit Poltronesofa

Poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Escrito por la empresa


Información de contacto

  • Telford Forge Retail Park, Colliers Way, TF3 4AG, Telford, Shropshire,, Reino Unido

  • 01952 209860

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

they are very helpful

we visited the store on bank holiday monday and were greeted by Faheem he was a very happy young man he helped us decide in what we wanted went through everything with a fine tooth comb,Faheem is very professional and helpful and that is why we bought our new furniture.

25 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Poltronesofa excellent choice !!!!

Although it was a long time coming being made I couldn't wait but the settee was worth waiting for. Delivery was excellent and I was messaged several times to know where it was in transit. From ordering at the store to delivery the experience couldn't be faulted. Very very happy and the delivery drivers were very polite and helpful.

23 de mayo de 2026
Valorada con 3 estrellas sobre 5

Firstly the Furniture had trouble…

Firstly the Furniture had trouble getting through the doors, the men had to go through several doors to achieve this, they were acomodating but took quite a while. The sofas are made too big for average sized doors.
Secondly my Chair which was very comfortable in the store which is why we chose it is completely different, the seat is very very firm and plump and the distance from back of seat seems longer also chair seems wider. So quite disappointed with the chair. I would like someone to contact me. regarding this. P. Atkins.

23 de mayo de 2026
Logotipo de Poltronesofa - Telford

Respuesta de Poltronesofa - Telford

Ciao Mrs Wood,

I hope you are well and thank you for your review.

I am very sorry to see that your delivery was not as straightforward as we may have hoped for.
I am pleased that the crew were able to deliver this and set up in your room of choice, however I apologise for any inconvenience this may have caused on the day.

I am sorry to see also that you have concerns regarding your chair. The seat cushions are usually firmer to start with as the interiors will settle in line with use, the showroom model may be softer as this is being used by staff and customers regularly.
If you feel that there may be a manufacturing fault with the interiors or the measurements then we would ask that you report this with our aftercare team on the link below.

This allows us to obtain all of the relevant information so that we can review this and one of the team can reach out to advise on the next steps.

The link that you need for the form is https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 4 estrellas sobre 5

i’m really happy with the settee,s…

i’m really happy with the settee,s there was only one slight problem that was noticeable, that is that settee have the control,s have been put in the settee upside down , but the controls still work

23 de mayo de 2026
Logotipo de Poltronesofa - Telford

Respuesta de Poltronesofa - Telford

Ciao Keith,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

I am so sorry to see that there is an issue regarding the controls for your sofa.
So that we can have this resolved we would ask that you complete our online contact form. This allows us to obtain all of the relevant information so that we can review this and advise on the next steps.

The link for the form is https://enquiries.scs.co.uk/ and I have popped this over in an email for you also.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Excellent service

It took nearly 6 months to get the sofa because they are made to order, but it was worth the wait. Excellent quality and customer service. No pressure sales in the shop and I was kept informed of all the delivery details on the day. Can't ask for more.

23 de mayo de 2026
Valorada con 5 estrellas sobre 5

Excellent service

We had a really good salesman ( sorry I can’t remember his name). He was so helpful and patient. He even made us a coffee. I will definitely recommend this site to anyone who needs new furniture.

23 de mayo de 2026
Valorada con 4 estrellas sobre 5

Very pleased with service in store &…

Very pleased with service in store & delivery on time and helpful
Thank you

21 de mayo de 2026
Logotipo de Poltronesofa - Telford

Respuesta de Poltronesofa - Telford

Ciao Jane,

I hope you are well and thank you for your 4* review.

I have tried to call you this morning to see if you have any feedback that you would like to provide, to help us improve and achieve a 5* rating. If so please feel free to email us at socialmedia@potronesofa.co.uk.

We would love to hear from you.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Valorada con 5 estrellas sobre 5

Superb staff and quality products

As soon as my wife and I walked we weee greeted by a very friendly polite young lady called Rahima who made us feel very welcome. We looked around and Rahima asked us if there was anything we wanted in particular and my wife explained and within seconds we were looking at the sofa she recommended. We both loved it and then Rahima went through all the materials and colours we could have after she had made us a lovely coffee. We were both impressed by Rahimas professionalism and product knowledge and ended up buying the sofa we wanted.
Rahima is a credit to the company and can’t praise her enough as she made our experience truly memorable.

15 de mayo de 2026
Valorada con 5 estrellas sobre 5

Good experience

We first visited the store on 26/4/26 & were greeted by warm & friendly staff & had a lovely coffee. We were able to browse at our leisure but they were there to answer any questions we had. We’d especially like to mention & thank Resham & Rahima for their expert advice & help in choosing our suite.

30 de abril de 2026

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