Staff at shop brilliant, delivery men brilliant, corner suite looks fantastic Well done

The attendant at the store was very helpful, followed us around explaining different material textures and things to expect, was very patient and listened to us.

Very efficient service. Great communication and friendly delivery team. Delivered on time.
Very happy with the sofas.

Delivered near stated time slot, quick and efficient crew even removing their shoes before coming into the house. No problem with getting sofas in the doors and placed in the requested places.

The staff are amazing the service in store is great. The quality of products is good. But i am yet to recieve my email confirming my order placed over 7 days ago. The computer system lets them down

Great service. Chose exactly what we wanted and all questions answered. Very happy with sofas - just wasn't expecting to wait so long for them

I had to change delivery date and they were very helpful also they kept me informed of delivery times . The men who delivered and put it together were very cheerful and polite . The whole company was very helpful.

Very professional delivery , fast installation.

We were left alone to browse round the showroom, which we prefer to do anyway, then made our choice and got one of the staff involved with everything else that we wanted. Our questions were answered and our choice made, and also a purchase, than you.

The lads did a brilliant job of getting it in and setting it all up for me 😊

A nice welcome, and was able to look at the sofas at our own pace. After a decision was made, the staff involved were very helpful and explained everything.

Very helpfull good service.tha kyou.

On our visit to waterlooville store Marcus showed us around and then left us to ourselves once we had our minds up he then guided us through the process never ever presured us into anything and explained everything top marks.
Delivery day was a day earlier which was brilliant on the day kept informed. Rich and Dean arrived polite and friendly assembled sofas explained the switches left no mess

All the staff we met along this experience were excellent. From the sales person to the delivery guys.

We paid £129 for delivery and assembly, which unfortunately turned out to be a complete waste of money. From the moment the delivery drivers arrived, they made it clear they were more interested in finishing quickly so they could get to the pub than actually doing the job properly.
They failed to correctly assemble the sofas and, instead of telling us there was an issue, simply pushed the sections together and left. They also fitted the backs of the sofas incorrectly, leaving noticeable gaps between the cushions. As the drivers were leaving, my husband tested the recliner and the sofas immediately came apart. He had to chase after the delivery drivers, only to be told there was nothing they could do about it.
We then went to the ScS store for help, only to be told they couldn’t assist because they “just sell the sofas” and don’t handle aftercare. That was incredibly frustrating, especially after spending so much money.
We then had to wait THREE WEEKS for an engineer to come out, during which time we were unable to use the sofas at all. The engineer himself was excellent and spent several hours fixing everything the delivery team had either failed to do or done incorrectly. He was the only positive part of this experience.
Despite all of this, the aftersales team have refused to refund the delivery and assembly fee, which is outrageous considering the service we received. The sales staff were fine, but the aftersales support has been absolutely shocking. I would strongly avoid purchasing from this company unless you want to deal with terrible customer service once they have your money.

Great customer service and great display of your range

Attenuative help without being too pushy. Good advice given

The men were very friendly and very helpful and did a good job deliverying my sofas.

Richard was so kind ,very professional excellent service 👏