SDRstore Opiniones 

Respuesta de SDRstore

16 dic 2025

Thank you for your feedback, and we’re sorry to hear you felt our customer service was poor.

Everything being good with the order matters to us, but support experience matters just as much. Could you please tell us what the issue was, so we can fix it?

Please email us at support@sdrstore.eu
with your order number and a short description of what happened, and we’ll look into it right away. During the Christmas season we receive a high volume of messages, but we’re doing our best to respond to everyone as quickly as possible.

Thank you for your patience.

Respuesta de SDRstore

Actualizada el 16 dic 2025

Hi Jussi,

We’re sorry for the frustration this caused, but we’d like to clarify the full timeline from our side.

Initial email and live chat contact
You initially contacted us with a pre-sale question about delivery options. When you later reached us via live chat, we investigated and found that your email was filtered/flagged on arrival (spam filtering), which is why it wasn’t seen and answered in time. In the live chat, we guided you on delivery options and how to place the order.

Order communication chat and VAT-reduced payment link
After the order was placed, we continued the conversation in our order communication chat. On December 14, 2025, we informed you that due to the very high Christmas-season order volume, delivery before Christmas could not be guaranteed, and we asked for your confirmation that you still wanted to proceed under these circumstances. We also explained that we generate the VAT-reduced payment link only after receiving that confirmation.

Duplicate reviews and our decision to decline service
During this time, we observed two Trustpilot reviews posted with the same specific details as this case, appearing immediately after we did not respond within 24 hours. As no other customer had the same unique combination of details, we linked the reviews to this order. After an internal review, we informed you that we would not proceed with your order and declined further service. The order was canceled, no VAT-reduced payment link was issued, and since no payment was made there was nothing to refund.

Abusive language and threats after our decision
After we communicated our decision, the messages we received included abusive language (including your name being changed to “FUCKYOU”) and threats to post additional negative content on multiple platforms.

We always try to help and respond as fast as possible, especially during peak season, but we also require respectful communication and fair use of review platforms.

Respuesta de SDRstore

5 feb 2026

Thank you for taking the time to share this detailed feedback.

We’re glad we could support your institution and help meet the urgent timeline for your research project. Handling institutional and government orders efficiently is something we take very seriously, so it’s great to hear that the academic discount, express shipping, and communication all met your expectations.

We truly appreciate your trust and kind words, and we’ll be happy to assist again with any future orders or projects.

Respuesta de SDRstore

9 nov 2025

Thank you for your feedback! We’re glad everything went well with your order and that you had a good experience with us. We appreciate your support!

Respuesta de SDRstore

9 nov 2025

Thank you for your review! The manufacturer does not provide a manual with the H4M PortaPack, which is why it’s not included in the package. However, there are several excellent community-made manuals and guides available online that cover setup and usage in great detail. We’d be happy to share some helpful links if you’d like.

Respuesta de SDRstore

1 nov 2025

Thank you for your review! We’re glad to hear you’re happy with the product and delivery speed. Your feedback means a lot to us, and we hope to serve you again soon.

Respuesta de SDRstore

1 nov 2025

We’re sorry to hear our emails felt intrusive, that’s never our intention. We only send updates or offers to customers who have interacted with our store or subscribed voluntarily. You can easily unsubscribe at any time using the link at the bottom of any email.

We appreciate your feedback and will make sure to review our communication frequency to improve the experience.

Respuesta de SDRstore

1 nov 2025

We’ve checked your order and found that your email was automatically marked as spam, which is why we didn’t see it earlier, we’re sorry for the inconvenience this caused.

As stated on our website, return or replacement requests must be submitted directly through your order details by clicking the "Request a return or replacement” button. Unfortunately, no return form was submitted within the return period, so we couldn’t process your request under the standard return policy.

Respuesta de SDRstore

2 nov 2025

Thank you very much for your detailed review and for trusting us with your bulk order. We’re delighted to hear that our team could assist with the technical details, documentation, and shipping arrangements to meet your lab’s requirements.

It’s great to know that everything arrived on time and in good condition. We truly appreciate your feedback and look forward to supporting your future RF projects and procurement needs.

Respuesta de SDRstore

30 oct 2025

Thank you for sharing your experience! We’re delighted to hear that the HackRF H4M Clifford Edition arrived quickly and in perfect condition. It’s great to know that our support team could assist you and your dad thoroughly, we always aim to provide the best possible service. We truly appreciate your feedback and hope your dad enjoys using the device!

Respuesta de SDRstore

31 oct 2025

Thank you so much for your feedback! We're glad to hear your package arrived safely and on time. We use multiple EU logistics hubs and numerous carriers, including PostNL and Lithuanian Post, to ensure all orders reach our customers as quickly as possible and without customs delays.

It’s great to hear that your RTL-SDR V4 kit is original and exactly as advertised. We also offer several useful setup and usage guides for the RTL-SDR V4 on our blog at www.sdrstore.eu/blog
if you’d like to take a look.

Thank you again for choosing SDRstore.eu and for sharing your experience!

Respuesta de SDRstore

30 oct 2025

Thank you so much for your kind words and for trusting our company with your bulk order. We're very glad to hear that everything went smoothly and that you’re happy with both the products and our service. It was a pleasure assisting your company, and we truly appreciate your continued support. We look forward to working with you again on your next order!

Respuesta de SDRstore

28 oct 2025

Thank you so much for your continued trust and for taking the time to leave such a great review! We're glad to hear that your order arrived quickly and safely in Germany and that you’re enjoying your purchases. It’s always a pleasure serving fellow radio enthusiasts, we look forward to seeing you back for your next project!

Respuesta de SDRstore

14 oct 2025

Hello Johan,

Thank you for your feedback. We’re sorry to hear about your experience with the WEB-888 unit. After reviewing your case, our technical team confirmed that the issue you reported with the GPS connector is highly unusual, as we have not received similar reports for this model before.

We use a wide supplier network to keep our prices competitive and ensure fast delivery without additional customs taxes, as clearly stated on our website at https://www.sdrstore.eu/delivery-times
.

We have already offered a full warranty replacement and arranged to have your current unit collected by courier at our expense. Our customer support representative, followed standard procedures and did their best to assist you promptly.

We take product quality and customer satisfaction very seriously and are glad to resolve this for you.

Best regards,
The SDRstore Team

Respuesta de SDRstore

Actualizada el 6 oct 2025

Thank you for your feedback. We would like to clarify a few important points:

Our store is based in Europe and operates under the domain SDRstore.eu. Some shipments may be fulfilled through our international supplier network, which is clearly stated in our Help Center information. This does not affect the recipient negatively, and customers are welcome to ask us about shipping origin before placing an order.

The account posting this review appears to be registered in Turkey, a country we currently do not deliver to. Because of this, we believe this review is misleading and intended to harm our reputation.

We take transparency and customer satisfaction seriously. If you are a genuine customer and have experienced any issues with your order, please contact us directly at support@sdrstore.eu so we can assist you promptly.

We encourage our customers to reach out to us directly for accurate information regarding shipping and taxes.

Update:
We have reached out and kindly asked you to provide your order number so we can verify your purchase and investigate your claims. However, you have not provided any order information, which makes it impossible to confirm that you have ever ordered from us.

Your account appears to be registered in Turkey, a country we do not ship to. This, combined with your refusal to provide any order details, clearly indicates that you are not an actual customer of SDRstore.eu.

As explained earlier, some shipments may be fulfilled through our international supplier network, a fact that is transparently mentioned in our Help Center. This arrangement does not affect the recipient, and customers are free to inquire about the shipping origin prior to purchase.

Your statement claiming we called you deceitful for “exposing dropshipping” is inaccurate — we only questioned your credibility because you have not provided any proof of purchase or legitimate order reference.

If you are indeed a real customer, we remain open to resolving any issue directly at support@sdrstore.eu. Otherwise, we kindly ask that false or misleading reviews not be used to damage our store’s reputation.

Respuesta de SDRstore

21 ago 2025

Thank you so much for your kind words! We’re really glad to hear that you appreciate both our product selection and our communication. Our team always aims to provide quick, reliable, and personal support, so it’s great to know it made a difference for you. We look forward to serving you again!

Respuesta de SDRstore

11 jul 2025

Thank you so much for the great review! We're really glad to hear your order went smoothly and that the product matched your expectations. We've made a lot of improvements over the past year, so it's great to see that reflected in your experience. We appreciate your support and hope to serve you again soon!

Respuesta de SDRstore

26 jun 2025

Thank you for your kind words and for your understanding during the brief website issues. We're glad to hear your order arrived quickly and that you're pleased with our pricing and product selection. We're constantly working to expand our range of devices to better support all kinds of projects and needs. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
The SDRstore Team

Respuesta de SDRstore

26 jun 2025

Thank you for your feedback! We're glad you found the best price with us and that your HackRF PortaPack H4M R10C bundle arrived quickly. We know how frustrating delivery issues can be, so we're happy we could assist and make the process smoother for you. We're thrilled to hear you're happy with your order, and we’ll be here whenever you’re ready for your next project!

Respuesta de SDRstore

21 may 2025

Thank you for your feedback! We're glad we could promptly resolve the issue with your order. We truly appreciate your support and look forward to serving you again in the future.