Seymours Estate Agents Opiniones 

Renting a 2-bed property through Seymours Woking was a deeply regrettable experience. From day one to the final day of tenancy, their behaviour was marked by dishonesty, pressure tactics, and complete disregard for tenant rights.

At the outset, they were lightning-quick to take a holding deposit over the phone. But when the contract arrived, it was written entirely on their terms. When I raised reasonable objections, I was given an ultimatum: either accept their conditions as-is or walk away and lose my deposit. That kind of coercion is both unethical and unacceptable.

The end of the tenancy was even worse. After close to three years of renting — always paying rent early, agreeing to their yearly rent increases without dispute, and maintaining the property well — they deducted £456 from my deposit for so-called “professional cleaning.”

This inflated charge came from their own “preferred contractor” — the same one they illegally insisted I use before the end of tenancy, in clear violation of the Tenant Fees Act 2019. I refused to be coerced during the tenancy, knowing full well the job could be done by reputable cleaners for a fraction of the price. £456 to clean a 2-bed flat is blatant exploitation. We agreed to pay this amount strictly under protest as we needed the money, but intend to take them to court for it.

To make matters worse, despite reluctantly agreeing to their fabricated charges under protest, it still took 2 weeks to return the remainder of my deposit, even though the rules clearly state that the deposit should be returned within 5 days of agreement. The final date the deposit minus their cleaning charges hit my account was 4 weeks after the end of the tenancy. So much for being a tenant who always paid on time and accepted every annual rent increase without issue.

And during the two months? A complete disregard for basic communication boundaries. Despite clear written instructions to contact me only via email, they repeatedly called me during office hours, disrupting my work and showing zero respect for my time or instructions.

There’s much more I could list, but in short: Seymours Woking is an exploitative and dishonest letting agent. They operate with pressure tactics, bend legal boundaries, and squeeze tenants for as much as they can — even when you’ve been cooperative, reliable, and reasonable.

Avoid them at all costs. You’ve been warned.

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Response to Lisa -

1. Completely untrue that the property was not professionally cleaned. We have raised a dispute with the Tenancy Deposit Scheme today and will fight your unfair deductions. We have all the proof needed for our case. The property was cleaned professionally before exit, and if you want to clean it again, feel free to clean it a 1000 times more, but be kind enough to not charge us your bills without our consent.
2. Complete lies that draft contract is sent before getting the holding deposit. Viewed property on 30th June 2022, Holding deposit was charged same day on phone by Thomas Cheape. Draft agreeemnt was sent on 2nd July and no changes were accepted.
3, Bank account details for deposit return were first sent to Emma on 12th May 2025, you may want to check your email,

I can go on and on here , but the facts wont change.

I had an awful experience with Seymours. They clearly don’t care about tenants—only about money. They failed to fulfil their responsibilities but were quick to charge us for unnecessary things, with no flexibility whatsoever, while expecting tenants to be endlessly flexible. I would strongly advise others to stay away.

Renting in Woking. Terrible experience. Given misleading information at the start of the tenancy and not told about serious issues with the house (drains). The end of the tenancy has been just as bad. They simply don’t listen or respect the tenancy’s right to quiet enjoyment. Viewings booked on the same day, no notice given, not adhering to times specified as being suitable. Phoning whilst at work despite asking for emails. Evening viewings arranged then don’t turn up so evening disturbed. One agent even let themselves in with their key while I was there! Horrible

I was really happy with the Seymours Estate agents. They are very hard working and dedicated with the clients. Tia Andrews was amazing and helped us and looked after us.
Thanks so much

Seymour’s did everything they said they were going to and helped with a relatively quick sale of the property.

Bought and sold through Seymours during the early part of this year.
Used the Ripley office and l was very impressed with the professionalism of all who helped me.
Joe Leonard has a very thorough knowledge of the local market and was very helpful during the ‘ sticky moments’
Sam, Ethan and the rest of the team also deserve a special mention.
No hesitation in recommending this company.

I must admit I was rather surprised by the statement that “all points were settled.” in that falling curtain rod incidence, following your initial response in which responsibility was declined, I sent multiple follow-up emails clearly outlining my concerns, raising a formal complaint, and requesting appropriate compensation. Unfortunately, those emails were left entirely unanswered, and no compensation has been offered to date.
If complete silence in response to repeated correspondence is your organisation’s definition of a matter being “settled,” then I fear we may have very different interpretations of that term.

Regarding multiple outstanding maintenance issues—these were reported, not once but on several occasions, to your colleagues via email well in advance. I received no acknowledgment, no action, and certainly no resolution. While I appreciate your note that these matters will now be addressed, I have yet to see any indication of actual follow-up or involvement from your team on the ground.

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The Seymours – Woking was given the whole combo of bad experience you can get from an estate agency.
Seymours supported a bullying landlord, even encouraging clauses in the tenancy that weren’t legally enforceable. no respect for their tenants. Renting from Seymours was an extremely expensive mistake.
Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. I was hurt by a suddenly falling curtain rod in their property and then found out that curtain rod is heavily rotted. But they didn’t inform me that situation at all and lie this flat is well maintained and safe to live. I was diagnosed as concussion by GP due to this injury, I reported to them, but they refuse to take any responsibility for this incident, and they didn’t repair that curtain rod as well eventually. Every time I reported broken items in the property, they either ignore my call and emails, or tell me I have to wait 3-5 working days, but never repair eventually. It can only be a matter of time before someone dies from their negligence, don't let it be you.
They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to.

Mo from the Woking branch was Very helpful and insightful, showed me more properties which I ended up liking more than my initial choice especially when I didn’t know where to start. Will deffo go to him again in the future

Seymour’s provided a polite but average service. The property photos could have been improved and the brochure needed tweaking before publishing online. It felt very rushed with a lack of attention to detail.
Viewings were limited in number and feedback was either non-existent or very difficult to obtain despite my follow up emails. The price which was agreed turned out to be on the low side compared to a neighbouring property. Also, the property was empty and, on one occasion, a top floor window was left open which I only discovered when I was checking the property the following day. Not good in terms of security.
This lack of care and professionalism was mirrored by Seymour’s staff using the property’s bathroom and not flushing the toilet after them!
On the plus side it was helpful to have a dedicated person to contact when the sale had been agreed and we were exchanging contracts and completing the sale.
I happened to be selling another property in a different part of the country at the same time and, by contrast, the local estate agent was very efficient and far more proactive, resulting in more viewings with regular, honest and constructive feedback delivered the following day.
With their large market share in the local area, it seems like Seymour’s are somewhat complacent and lack a personalised approach to selling properties. More attention to detail and better feedback are needed in my view.

We rented a property through Seymours. Seymours’ claim they “only partner with landlords who share our values in providing you with the best possible place to live”. Not for us they didn’t, they confirmed the start of the tenancy for a property with no washing machine, no fridge, no kitchen living room lights, not properly cleaned amongst other problems. They claim partner involvement, but when we asked for their assistance, the only partner involvement was to be told of their holiday dates ! Seymour’s take their money and run.

Seymours Woking has been nothing but abysmal. When moving in, they did not provide me with a key to the patio door, expecting me to live in the flat with an external door unlocked until they had the key available. I also entered with no water and there was no urgency for either matter. I called the office 16 times in total that day due to having to chase both these matters. I have also had a total of 4 separate occasions of no water in my flat within 3 weeks of living here. One occasion I was lied to by the manager, who told me she can’t help me as there were works going on in the area. I called Affinity water to find out there were no works going on and no one was affected. The agents also authorised a contractor to come into my flat to carry out works that I wasn’t aware needed doing. I didn’t get a notification of this nor did the contractor knock on the door. Seymours allowed the contractor to use his key to walk directly into my flat. The flat was also structured incorrectly with no wiring to host wifi. Two engineers have attended site saying it is not possible due to the faulty wiring. Seymours refused to engage the landlord or an electrician as they said wifi is not contractual so they cannot do anything. There is also a contractual clause for them to provide blinds, which they are still refusing to do due to the cost despite this being a contractual term which I am now discussing with the ombudsman. Their service is awful. Whenever I attempt to call the office, the person I need is coincidentally always on another call and I am told she will call me back. Even in examples of urgency such as no water, I never get a call back.

Our experience with Seymours Camberley was horrific. They falsely claimed a contractor had said a pipe leak was our fault, trying to pass on an £1,800 bill. When we contacted the contractor directly, they confirmed the leak was actually due to poor workmanship in the bathroom from before we moved in. Seymours also supported a bullying landlord, even encouraging clauses in the tenancy that weren’t legally enforceable — like asking for 4 months’ notice and holding over 3 months’ worth of deposits. Finally, they attempted to keep part of our deposit with a completely fabricated quote. Thankfully, the Tenancy Deposit Adjudicator saw through it and returned the full deposit in under 48 hours. This branch is everything people fear in estate agents. Do yourself a favour and avoid.

My experience was high class the team were very professional.although there were hiccups along the way, I was kept informed of the situation. The completion and subsequent move into my new home has brought me great pleasure

The team at Seymours Woking (and they are a team), all helped guide me through the process of purchasing my property with no fuss.
Always willing to help, and made the process simple......and always done with a friendly nature.

I have been a Seymours customer for just over two years, both on the buyer/seller side and as a landlord. They know their businesses well and service has been consistently professional and considerate.

Team have been great, realistic price guidance and prompt sale.

First class service from Kirsty Haydon.

The agents have been very communicative along the whole process, and not only in the initial stage. Until the very end I felt that they were still interested in the good outcome of my case, even when it was clear that I was going with the property they were advertising. This is not a totally trivial fact (unfortunately) and I have been in other circumstances with other agencies where the agent almost instantly stopped to care as soon as I gave the first sign of acceptance. So, for this, I want to say thank you so very much Seymours for sticking with me all the way, I am very grateful.

Louie Fronzoni is brilliant , for his acumen and spontaneous response is really appreciable.

Grateful for Seymours selling my property in Surbiton