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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Good choice of items with a good range of prices. I love browsing the website. Purchased quite a few things over the years, most recently an owl carving. Delivery times are much improved from a few ye... Ver más

Valorada con 5 estrellas sobre 5

Contacted Shipton yesterday afternoon,searching for am eternity ring...gave Michelle the details of the ring I was looking for and the price range i was willing to pay...I needed it urgently for a for... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have purchased items from this company for a number of years with no problems. However, I bought a bracelet for my daughter for Christmas which was faulty so she returned it and ordered a differen... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is a brilliant company which I trust implicitly. The goods are beautiful and come packed well and quickly. I would willingly recommend them to anyone

Información sobre la empresa

  1. Joyero
  2. Diseñador de joyas
  3. Grabador de joyería
  4. Fabricante de joyas
  5. Joyería

Escrito por la empresa

Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent online jewellery store

Good choice of items with a good range of prices. I love browsing the website. Purchased quite a few things over the years, most recently an owl carving. Delivery times are much improved from a few years ago. I would be happy to see more silver settings for the gems, but on the whole an excellent company for jewellery purchases.

26 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

This is a brilliant company which I trust implicitly. The goods are beautiful and come packed well and quickly. I would willingly recommend them to anyone

10 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Felt secure in knowing the goods I paid…

Felt secure in knowing the goods I paid for by phone arrived intact and I did not have to chase Shipton’s for my purchase. Have always been very pleased with the jewellery. Well made and looks much better and nicer in reality. Well done Shipton.

10 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Contacted Shipton yesterday…

Contacted Shipton yesterday afternoon,searching for am eternity ring...gave Michelle the details of the ring I was looking for and the price range i was willing to pay...I needed it urgently for a forthcoming wedding on Thurs this week...she was superb in customer care and her help was excellent...drove through to Keswick from Carlisle on Sunday morning and was met by a lovely lady ( Michelle) whose approach to me was second to none...found an absolutely stunning eternity ring...we negotiated a price which again was excellent and I was more than willing to pay for...thank-you Michelle...I will most definitely return one day...very highly recommended...check it out...

29 de marzo de 2026
Opinión espontánea
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Respuesta de Shipton & Co

Thank you so much for your kind words. We’re delighted Michelle was able to help you find the perfect eternity ring in time for such a special occasion. I’ll be sure to pass your lovely comments on to her and we look forward to welcoming you again in the future.

Valorada con 5 estrellas sobre 5

My first order with Shipton & Co…and more

I made my first order with Shipton & Co about a year ago and was happy to get a free gift and money off voucher with my order. I like the blue boxes that the jewellery arrives in. So I have placed more orders since then, and each time I get a free gift and money off voucher. I have been looking out for their sales - money off selected items and very good value. Recently I phoned Shipton & Co to ask for repair or replacement for a damaged item after a few weeks use. I was expecting to pay but there was no charge at all. Their caring attitude makes me feel like Shipton & Co is a family. They have old fashioned honesty and values.

23 de marzo de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you so much for your thoughtful review. We’re delighted you’ve been pleased with your orders, and that our offers and little extras have added to your experience.
It’s especially lovely to hear your kind words about our service—we always aim to look after our customers in the way we’d hope to be treated ourselves.

Valorada con 4 estrellas sobre 5

|Great

Phoned to place an order, easy to talk to, knowledgeable about products. Friendly.

3 de marzo de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your kind review. We’re so pleased you found our team friendly, knowledgeable and easy to deal with—it’s exactly the service we aim to provide.

Valorada con 5 estrellas sobre 5

Good clear website & good description…

Good clear website & good description of jewellery. Had brought from shop in past & had great customer experience then. Quick delivery really pleased with items thank you

15 de marzo de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your lovely review. We’re so pleased you’ve enjoyed both your in-store and online experience with us, and that everything arrived quickly. Delighted you’re pleased with your items.

Valorada con 1 estrellas sobre 5

Dreadful customer service

I have purchased items from this company for a number of years with no problems. However, I bought a bracelet for my daughter for Christmas which was faulty so she returned it and ordered a different one which broke. My daughter spent many weeks trying to get them to refund the money before finally telling me what happened. Since then I have been trying to get the money refunded to me. They have finally told me that the money has been refunded via Link Pay (who I have not heard of) because they claim that this is the medium I used, which is totally incorrect because I only ever use my debit card or PayPal. Plus they are only prepared to pay me £10 less than the original price. I would definitely not buy from them again

23 de marzo de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your review, and I’m very sorry to hear about your experience.
This is certainly not the level of service we aim to provide, especially for a long-standing customer. I completely understand how frustrating this must have been, particularly given the issues with both bracelets and the time it has taken to resolve the refund.
The concerns you’ve raised around the refund method and amount are important, and I would like to look into this properly for you. We will be in touch shortly.
We truly value your past custom and are very sorry this experience has let you down.

Valorada con 5 estrellas sobre 5

A very memorable significant gift and experience.

We were spending the day in Keswick and wanted to see if we could find an extra special ring for our very precious daughter for a very significant birthday . We were with friends and just called in by chance. The service was amazing and immediate. The ring we needed was her birth stone. Steve and Michelle brought out every ring with an aquamarine stone in. They were beyond professional and attentive. We eventually found a gorgeous ring that needed downsizing. This was Saturday the 1st March and we needed it for Monday 9th as it was really important she received this special gift from her parents as a memory token. We live in Newcastle and the post isn’t good here but they said they would do their very best to get it sized for us to come and collect it. We left the shop and felt reassured they would do their very best best to accommodate us. We wondered all week if we would get her ring and to our delight Steve rang us up to tell us the ring had been sized and delivered to their shop. I can’t emphasise enough what an asset these two people are to be the ambassadors of selling your wonderful jewelry. She was delighted with her birthday present as we were the the overall experience in this shop with these super professionals.

7 de marzo de 2026
Opinión espontánea
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Respuesta de Shipton & Co

Thank you so much for taking the time to share this wonderful review.

We’re truly honoured to have been part of such a special and meaningful occasion for your daughter. It’s lovely to hear how Steve and Michelle looked after you so well in our Keswick store—they will be thrilled to know their care and dedication made such a difference.

We understand how important timing was for this gift, so we’re especially pleased everything came together in time for her birthday. It sounds like a truly memorable moment for you all.

Thank you again for your kind words and for choosing Shipton & Co for such a significant purchase. We hope to welcome you back again in the future.

Valorada con 5 estrellas sobre 5

Definitely Recommend.....

Having used this company for many years now, it goes without saying that the quality, the price, and the whole package are excellent. I thoroughly recommend Shipton & Co., and I shall continue to use them. I have found items that, although they are at the bottom end of the price ladder, are just as beautifully crafted as the more expensive items.

6 de marzo de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your wonderful and continued support over the years.
We’re happy to hear that you value the quality and craftsmanship across our range, whatever the price point. Your recommendation truly means a great deal to us.

Valorada con 5 estrellas sobre 5

My customer experience

Ordered two items a lovely bracelet and a 18 CT gold plated scarf. Unfortunately the scarf was faulty, and a full refund was given for the scarf. Excellent service, highly recommended.

19 de febrero de 2026
Opinión espontánea
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Respuesta de Shipton & Co

Thank you for your kind review. We’re so pleased you loved the bracelet and that our team was able to resolve the issue with the scarf quickly for you.

Valorada con 4 estrellas sobre 5

Good products and service, delivery could be faster

Pleased with products and presentation. Took a few days for them to be sent and different free gift offered.

3 de marzo de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your feedback. We’re so pleased you were happy with the products and presentation. We’re sorry for the slight delay in dispatch and for the change to the free gift – we didn’t want to delay your order further while waiting for the original gift to come back into stock. We appreciate your understanding.

Valorada con 5 estrellas sobre 5

Quality items at a reasonable price+ free gifts as a bonus.

I’ve purchased several gifts from Shiptons and they have all been good, and their free gifts are an added bonus. Would recommend them for quality jewelry at a reasonable price, especially in their sales.

28 de febrero de 2026
Opinión espontánea
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Respuesta de Shipton & Co

Thank you so much for your lovely review. We’re delighted you’re pleased with the quality of your purchases and enjoyed the free gifts – it’s our pleasure.

Valorada con 5 estrellas sobre 5

Good value for money.

Have many pieces from this Company and very pleased with them all.
Just wish I could afford everything they offer!

1 de marzo de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your continued support. We’re so pleased to hear you’ve collected many pieces from us and have been happy with them all :)

Valorada con 5 estrellas sobre 5

Beautiful piece of jewellery...at great…

Beautiful piece of jewellery...at great price and a fast delivery ! Very happy with the service !

24 de febrero de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your lovely feedback. We’re happy to hear you’re so pleased with your jewellery and that it arrived quickly.

Valorada con 5 estrellas sobre 5

Beautiful Green Agate Bracelet

Ordered by phone and Customer Service was great. Product arrived beautifully packaged and of good quality. Delivery was fast. Very pleased with Company.

10 de marzo de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your kind review. We're delighted to hear that you found our Customer Service helpful and that your order arrived quickly and beautifully packaged.

Valorada con 5 estrellas sobre 5

Lovely Necklace!

The Lapis Lazuli Bead Necklace is beautiful, as described, good quality for the price, my partner is very pleased. It was well packaged, the free gift Jewellery Case is nice and also useful, and the despatch was prompt.

9 de febrero de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your wonderful review. We’re so pleased to hear that the Lapis Lazuli Bead Necklace was just as you hoped and that your partner is delighted with it — that’s exactly what we love to hear.

Valorada con 5 estrellas sobre 5

Beautiful jewellery

Brilliant service I’ve used this company several times and not been disappointed the jewellery is different and beautiful lovely shop in Newquay the assistants are really friendly and helpful

20 de febrero de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you so much for your continued support and for taking the time to leave such a lovely review.
It’s wonderful to know our Newquay team looked after you so well — we’ll be sure to pass on your kind comments to them.

Valorada con 5 estrellas sobre 5

Excellent service from order to…

Excellent service from order to delivery.20

18 de febrero de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your lovely review. We’re so pleased to hear you were happy with everything from order through to delivery.

Valorada con 5 estrellas sobre 5

As always the jewellery if perfect

As always the jewellery if perfect. Really quick secure postage.
Look forward to haveing some rings that are plain gold bands with engraved flowers.instead of latace work & false stones

20 de febrero de 2026
Opinión espontánea
Logotipo de Shipton & Co

Respuesta de Shipton & Co

Thank you for your kind words — we’re so pleased you’re happy with your jewellery and our speedy delivery.
Your idea of plain gold bands with engraved flowers sounds beautiful. We’ll certainly pass that suggestion on to our design team.

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