Shire Garden Buildings Opiniones 1922

Respuesta de Shire Garden Buildings

Hace 2 días

Hi Hazel,

Thank you so much for your wonderful review! We're delighted to hear that your new addition has made such a positive impact on your garden.

It’s great to know that you found the ordering process easy and our delivery team friendly and efficient. We take real pride in the quality of our materials and workmanship, so your feedback means a lot to us. We're also pleased that any queries you had were handled quickly and effectively.

If you ever need anything further or have more plans for your garden, we’d be more than happy to help.

Respuesta de Shire Garden Buildings

Hace 3 días

Thank you, Rebecca, for your lovely feedback! We’re so pleased to hear that you found the ordering and delivery process simple and straightforward. It’s great to know you were very pleased with your experience, and we really appreciate you taking the time to share your review. Thank you for choosing .

Respuesta de Shire Garden Buildings

Hace 3 días

Thank you for your feedback. We’re sorry to hear of your disappointment regarding your recent order.

Having reviewed the matter, the cabin was delivered to the address provided at the time the order was placed, in line with the delivery details submitted to us by the retailer. As we fulfilled delivery to the contracted address supplied on the order, we are unfortunately unable to collect and re-deliver the building to an alternative location.

We appreciate this is frustrating if the incorrect delivery address was entered when ordering, however any amendments to delivery details would need to be made prior to dispatch. Should the item need to be reordered to a new address, this would need to be processed as a new purchase via the retailer.

We apologise for any disappointment caused and appreciate your understanding.

Respuesta de Shire Garden Buildings

Hace 3 días

Thank you for your feedback, Paul.

We are sorry to hear that you were unhappy with your experience. Having reviewed the matter, we can see replacement parts were arranged and dispatched promptly once the missing items were reported, with DHL tracking provided to assist. Following this, we were advised by the retailer that you had decided to keep the building and no longer wished to proceed with collection.

We appreciate that delays and part shortages can be frustrating, and we apologise for the inconvenience caused during the process. Customer satisfaction is important to us, and whilst we regret that your experience did not meet expectations on this occasion, we do thank you for your feedback.

Respuesta de Shire Garden Buildings

Hace 3 días

Thank you for your fantastic feedback! We’re delighted to hear you received first class service and found our team helpful throughout. It’s also great to know the delivery met your expectations. We really appreciate you taking the time to leave your review and thank you for choosing.

Respuesta de Shire Garden Buildings

Hace 4 días

Hi Sarah,

Thank you for taking the time to leave your review.

We appreciate your understanding regarding the redelivery arrangements and are pleased to hear the team were helpful and efficient in getting this resolved for you. It is also great to know you are happy with the quality of your shed and found it easy to assemble.

Thank you again for your kind feedback and for choosing Shire.

Respuesta de Shire Garden Buildings

Hace 5 días

Thank you for taking the time to leave your feedback. We’re pleased to hear you found the summer house to be of good quality overall and that assembly was fairly straightforward. We appreciate your patience regarding the missing part, and we’re glad our customer service team has been able to arrange this promptly for you.
We also appreciate your comments regarding the window assembly, as feedback like this helps us continue to review and improve our instructions and product design where possible.

Respuesta de Shire Garden Buildings

Hace 5 días

Thank you for your feedback, and we are sorry to hear you were disappointed with the delivery tracking experience. While our tracker provides estimated timings, these can occasionally change due to traffic, delays, or unforeseen issues on the day. If you ever require a more accurate update, please feel free to call our office and our team can contact the driver directly for a live delivery update wherever possible. We appreciate your comments and will continue working to improve our service.

Respuesta de Shire Garden Buildings

Hace 5 días

Thank you for your lovely feedback, Mr Fox. We are delighted to hear you are happy with the quality of the shed and found the instructions clear and easy to follow. It is also great to know your delivery arrived on time and that our driver was helpful and friendly. We really appreciate you taking the time to share your experience and hope you enjoy your new shed for many years to come.

Respuesta de Shire Garden Buildings

Hace 5 días

Thank you for your feedback, and we are sorry for the frustration caused by the delay to your delivery. Unfortunately, driver absence due to illness is outside of our control and, on rare occasions, can impact scheduled deliveries at short notice. As soon as we became aware of the issue, my colleague contacted you yesterday morning and advised that they would do their best to try and expedite an earlier alternative delivery date where possible. We appreciate this delay is disappointing and apologise for the inconvenience caused. Thank you for your patience whilst we work to get your order to you as quickly as we can.

Respuesta de Shire Garden Buildings

Hace 5 días

Thank you for your feedback. We are sorry to hear you were unhappy with your experience. As soon as your damage was reported, our team arranged a replacement panel and this was exchanged for you on Thursday. We appreciate the initial proposed date was not suitable, however our team did look to assist further given your circumstances and offered collection only as an additional option in an effort to help resolve the matter sooner. We are sorry the panel arrived with transit damage and apologise for the inconvenience caused, but we are pleased this was rectified promptly once raised with us.

Respuesta de Shire Garden Buildings

Hace 5 días

Thank you for your feedback, and we are sorry to hear of your frustration. We understand how disappointing and inconvenient this experience has been, particularly where time has been taken off work and multiple arrangements have been impacted. We sincerely apologise for the issues you experienced with both the delivery and subsequent collection arrangements. While collections and deliveries can occasionally be affected by operational delays, we appreciate the lack of communication regarding yesterday’s collection has added to your frustration. Please contact our customer service team again and we will ensure this is urgently reviewed with the transport department so a new collection date can be confirmed and the matter resolved as quickly as possible.

Respuesta de Shire Garden Buildings

Hace 5 días

Thank you for your lovely feedback and for choosing Shire again for your second summerhouse. We are delighted to hear everything arrived well packed despite the weather, and that our driver was so helpful on delivery. We really appreciate your continued support and hope you enjoy your new summerhouse for many years to come.

Respuesta de Shire Garden Buildings

Hace 6 días

Hi,

Thank you for your lovely feedback.

We’re so pleased to hear you were happy with the quick delivery and the quality of your product.