Stefano was very helpful and sorted the query we had with the service calendar. He rang me back the same day to confirm the new dates that were re-scheduled.

Helpful staff dealt with my issue quickly
Lee Johnston

Advisors I spoke with were very helpful

We have been using Shred-it for a little while. We have been hugely impressed by the staff who arrive at the door to take away our confidential waste - always cheerful and polite!
In the last week or so we have been trying to fine-tune one or two details about the account and have been very impressed by the customer service delivered by Ellie. She has been quite excellent and very patient when I have not grasped things straight away! Thank you Ellie!

Great service prompt action from Aneesa.

Paul Kent managed to sort out portal access for me and was hugely helpful with his advise.

Ellie has been absolute fantastic in resolving a wee issue with Shred-It. She took everything I commented & actioned it very efficiently.

Called to rearrange a collection, helpful polite sorted quickly, efficient thank you.

Aneesha was the height of professionalism from start to finish and couldn't have been more helpful.

She didn't have all the information to hand but politely asked me to hold then relayed the answer to my question.

As she couldn't deal with all elements immediately, she said she would call me back and she did!

Thank you Aneesha, a pleasure to talk to you this morning

Aneesa (Customer Service) and Winki (Sales Exec for one off collections) were so helpful and friendly and sorted my queries quickly and easily. Great service from both.

Received a quick, helpful and informative response from Louise Preston regarding additional collections

This morning I had to action a change of office address and I was concerned as my next collection is due soon so wanted to ensure it was done in time. Rosie at Shred-it took my case and actioned extremely promptly and ensured me that everything was sorted in time for my next collection.
Thanks Rosie!

Rosie was extremely helpful in getting our Shred It services moved over from our previous office address to our new location.

She was very speedy at getting our issue resolved and was a pleasure to deal with.

My first ever contact with Shred-it Customer Services and my point of contact was Stefano who was incredibly helpful and knowledgeable and personable. He gave me great confidence that he would resolve setting me up with an account, updating our account with new stakeholders and deleting people off the account who no longer need it. He also escalated changing the service date to another day of the week and kept me updated either via a phone call or emailing until he had a resolution. I am very happy with the service I received from Stefano and Shred-it.

Very competent, knowledgeable and friendly. A credit to your customer service team.

Anita was very thorough, kept me on hold whilst she got answers. She said she would come back to me once she had a firm decision on whether we could have more allocated time for shredding and she did as she said. Contacted me to give me a full update on what had been agreed.

The agent Rita Sacaia was very helpful and informative

Aneesa was a great help and very friendly!

Aneesa was very helpful and answered my enquiry straight away, and kept me updated with what has been arranged. Great customer service 10/10

Patrycja was very efficient at resolving the problem I had with updating our Users on the website.