SILQMIST Opiniones 

223
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been ordering from SilqMist for the longest time now, including wigs and bundles and I have never been disappointed. To start with their customer service is top tier, and they are always respo... Ver más

Valorada con 1 estrellas sobre 5

Dissapointed I tried to support a black owned business but I am very dissapointed. I ordered my hair thinking I will receive it within 3 to 5 days standard delivery. I ordered a closure from Ali... Ver más

Valorada con 5 estrellas sobre 5

I am loyal to Silqmist as their hair & customer service have never disappointed. One thing Silqmist could consider is loyalty cards lol but you do gain ‘Mist points’ each time you purchase from them.... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Everyone needs to report this company to companies house and trading standards. They scam you by making you pay for express shipping, only to ship your order out 5 weeks after the order date. They won... Ver más

Información sobre la empresa

  1. Tienda de pelucas
  2. Proveedor de extensiones de cabello
  3. Salón de peluquería

Escrito por la empresa

We are a vertically integrated retailer of Luxurious Human Hair Wigs. Operating from our Salon in Dartford, UK.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

223 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(223)

2 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

The customer service is brilliant and…

The customer service is brilliant and the hair I ordered I’m extremely satisfied thanks again and definitely will return to buy more and I have also referred my friends and family

1 de abril de 2023
Opinión espontánea
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Respuesta de SILQMIST

Fabians, thanks for your review. We are happy you are glad with your wig and our customer service. Looking forward to serve you again.

Team Silqmist

Valorada con 5 estrellas sobre 5

never had a issue with their wigs

never had a issue with their wigs. good quality, i would buy again from them👍🏽

21 de julio de 2022
Opinión espontánea
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Respuesta de SILQMIST

Thanks Tam for your review. Glad to know you loved your wig. We can't wait to serve you more.

Team Silqmistx

Valorada con 5 estrellas sobre 5

Best closures ever

Best closures ever ! The lace melts well ! Will be buying again

1 de junio de 2023
Opinión espontánea
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Respuesta de SILQMIST

Anne, thanks so much for your patronage and we are happy that you love your closure. Look forward to serve you again.

Team Silqmistx

Valorada con 1 estrellas sobre 5

Terrible quality hair. No customer service skills.

Terrible quality hair. So bad that the lace ripped off due to the matting of the hair. I approached customer service for a resolution and none was delivered. They evidently only care about the opinions of influencers and for this reason it’s businesses like this that will forever only prosper based on false assumptions.

To their credit as I like to be fair the lace itself is of good quality - easy to work with.

I advise anyone thinking of purchasing to check their previous reviews which all seem to be similar to mine. If I was smart I would’ve refrained from ordering with them.

6 de junio de 2023
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Respuesta de SILQMIST

Dear Whitney,

Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered with our hair products and your initial experience with our customer service.

We have reviewed your previous communication and see that your email was indeed responded to. However, it appears there may have been a miscommunication or misunderstanding regarding the resolution provided. We deeply regret any inconvenience this may have caused.

We take all customer feedback seriously, regardless of their status as influencers or regular customers. Our aim is to ensure every customer receives a satisfactory resolution to their concerns.

We are grateful for your recognition of the quality of our lace, and we will continue to maintain this standard in our products. We are also committed to improving other aspects of our offerings and services based on customer feedback.

We understand your frustration, and we appreciate your patience and willingness to provide us with the opportunity to make this right. We hope to regain your trust in the future.

Best regards,
Customer Service Team, Silqmist.

Valorada con 1 estrellas sobre 5

Stay Clear Away from this company

Honestly a terrible experience, I could give a 1000-word essay about my experience, but I will just say save your money and go to an African salon.

At least they won't lie to your face. Such a disappointing experience from a small, black-owned business. I asked for my money back and for them to send me back the hair I sent and told them they can keep the closure I paid for after calls and emails were not being responded to. And they just sent me a mess of a wig back, the stitches were already falling out! Its NEVER been worn. I cant believe how long it took them to make this mess, you would think after all the delays it would be perfect!

I am so frustrated with them. Save yourself and avoid them like the plague.

If there were a -100000000000000 stars I would give it to them, and even then I would be being generous with my score.

28 de mayo de 2023
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Respuesta de SILQMIST

Dear Mrs. YO,

We are deeply sorry to hear about your disappointing experience with your order. Your feedback is genuinely appreciated, and we understand your frustration.

First and foremost, we apologize for any delays, miscommunication, or inconvenience you faced. Unforeseen circumstances can sometimes affect our ability to meet our usual standards of service, and we take full responsibility for any shortcomings in your experience.

Your feedback is vital in helping us improve our services and ensure that situations like this do not happen in the future. We appreciate your patience and hope to regain your trust in our brand.

Once again, we apologize for any inconvenience you faced.

Best regards,
Customer Service Team, Silqmist.

Valorada con 4 estrellas sobre 5

Ready to Ship

Ordered hair that said “ready to ship” but got a confirmation email saying I had to pick it up at the store so I ended up having to pay extra shipping fees to get it shipped out to me. However, the hair was really nice and full and I was pleased.

14 de mayo de 2023
Valorada con 2 estrellas sobre 5

The delivery and processing time of the…

The delivery and processing time of the order was extremely long and when I reached out to ask if my order has been dispatched, I was told that it would be dispatched that week. It was there not dispatch for another two weeks with no further correspondence..

23 de mayo de 2023
Valorada con 3 estrellas sobre 5

This is the first using this company

This is the first time using this company and when I recieved my order it was incomplete, I couldn't get through to the number that is provided on the website, which worried me.

However, emailing the company and informing them of my incomplete order,it was rectified promptly, which I liked and the 2nd delivery came fairly quick. The quality of the hair feels good but let's wait until I install it and see how long it lasts. If the hair proves good quality, I will be back time and time again.

12 de mayo de 2023
Valorada con 1 estrellas sobre 5

Terrible quality hair don’t get scammed

Terrible quality hair, mixed with synthetic fibres & 50% filler pieces, short strands glued together to make up the length and weight. They don’t abide by their returns/ refund policy. I sent evidence of the bad quality several time and they didn’t acknowledge it. I was going back and forth with ‘yasmin’ who is probably an alias for the owner for weeks. I had to eventually raise a dispute with my bank. Don’t waste your money!!!! You can get better quality from Ali express. Luckily I paid with Klarna and raised a dispute and got my money back. I doubt the good reviews are genuine customers, very disappointing.

17 de febrero de 2023
Opinión espontánea
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Respuesta de SILQMIST

Karen M, sorry that you were disappointed about your hair. Please get in touch with us at contact@silqmist.com.
Team Silqmistx

Valorada con 3 estrellas sobre 5

silqmist - kiki glueless closure unit

Firstly ,
The customer service is really good! she really cares for her customers and you can tell which is great to see . I got very quick replies from her which was nice .

secondly , the packaging isn't great. The wig just comes in a bag . No box, No wig cap , no free lash ,no nothing just a bag . This was kind of disappointing.

Thirdly , the wig itself is really nice . Its true to length too which is nice . I chose 180% density and it was a nice thickness .

17 de abril de 2023
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Respuesta de SILQMIST

Omone Ayaya, thanks for your good reviews regarding our customer service and our wig. We are sorry that you were disappointed with few things. Do get in touch at contact@silqmist.com

Team Silqmist.

Valorada con 1 estrellas sobre 5

Terrible company and very poor customer…

Terrible company and very poor customer service. I would not order from them again. There payment system is misleading and they email you asking for more money after the order has gone through.

17 de abril de 2023
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Respuesta de SILQMIST

Sarah Moore, sorry for your disappointment. Please do get in touch at contact@silqmist.com.

Silqmist Team.

Valorada con 4 estrellas sobre 5

Great hair !

Great hair !! Only gave a 4 as the delivery took a little longer than expected.
But great quality hair & good customer service

22 de marzo de 2023
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Respuesta de SILQMIST

Thanks so much for your review Aliyah. We are glad that you were happy with your wig and our customer service . We are sorry that your delivery took longer than expected, this sometimes might be due to Postal strikes.

Valorada con 5 estrellas sobre 5

Nova 613

The wig I purchased is really nice! I am happy with it.
One thing to remember is that you need to put your head size and opt for an extra customisation otherwise the wig may be too big.

I would also go for extreme baby hairs next time as I went for minimal and they really are minimal as in hardly there.

If you get this unit remember to purchase purple toner to take the brassy colour out of the wig.

It will take about two washes to achieve a good colour so factor that in when ordering. (I.e the wig won’t be ready to wear colour wise when you receive it)

Otherwise very happy with my purchase ☺️

14 de marzo de 2023
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Respuesta de SILQMIST

Thanks Nova 613 for your review. We are glad that you were happy with your wig and our services. We apreciate also for the hints you gave to other customers on your review. We can't wait to be of service to you again.

Team Silqmistx

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