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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A very positive response to my problem of being able to pay. The problem being self filling payment and address data not compatible with the company/new banking requirements. Richard took the prob... Ver más

Valorada con 5 estrellas sobre 5

My existing tap seemed to be made of water soluble material and started leaking in a number of places. It was made by a well known sink / tap manufacturer with a name beginning in F. Decided to repla... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing service by Richard who helped us immensely when our kitchen provider let us down with the sink - we needed the sink asap as the worktops are being templated today - ordered at 14.20 yesterday... Ver más

Valorada con 5 estrellas sobre 5

In the past few months I have ordered a Bluci Rubus circular stainless steel sink/draining board and a "matching" wood chopping-board which is designed for use with this unit. They are both att... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de cocina

Información proporcionada por diversas fuentes externas

We are the UK's largest and most established online retailer of sinks, taps and accessories. Established in 1999 and based in York, we strive to offer the best customer service to all of our customers. Unlike others, we open and inspect all of products before delivering to you via our reliable carrier or our own, home delivery service, which includes our own vans and our fully trained and professional drivers. Visit us today for top brand products and expert advice.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

401 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent Customer Service.

I ordered a sink and tap, these were delivered quickly and the delivery driver was courteous and helpful - he put the pallet containing the sink into our garage for us rather than leaving is kerbside. The sink was well protected by a lot of bubble wrap so arrived in excellent condition.

The tap I had ordered didn't fit where I had intended to put it - I contacted sinks-taps and they sent an alternative (of my choice) via next day delivery. They also arranged to take back the tap I no longer required. This was all done with no fuss and they were very helpful throughout.

All in all I was very impressed with the service provided and would happily use them again (and recommend them to others).

1 de diciembre de 2016
Opinión espontánea
Logotipo de sinks-taps.com

Respuesta de sinks-taps.com

Hi Bert.

What an amazing review. Its so good to receive such great feedback from a customer who appreciates the hard work and effort of our staff. Thanks again.

Valorada con 5 estrellas sobre 5

happy

happy with product and service

1 de diciembre de 2016
Opinión espontánea
Logotipo de sinks-taps.com

Respuesta de sinks-taps.com

Hi Michael

Thanks for the positive review.

Valorada con 4 estrellas sobre 5

Good service but...

I got my filters as scheduled and they were exactly what I ordered but the packaging was a bit damaged (filters were okay - I think/hope). The filters were in the original boxes but they were wrapped in a grey plastic bag so they got crushed, banged up. Should have been in a more sturdy box.

1 de diciembre de 2016
Opinión espontánea
Logotipo de sinks-taps.com

Respuesta de sinks-taps.com

Hi.

Thanks for the feedback. We have passed your comments onto our packing team and asked them to look into the packing of filters.

Valorada con 5 estrellas sobre 5

Excellent

Great quality and service

1 de diciembre de 2016
Opinión espontánea
Logotipo de sinks-taps.com

Respuesta de sinks-taps.com

Thanks Karl. Great to receive your positive feedback.

Valorada con 1 estrellas sobre 5

Wish they had a minus star system.

Do not use. I repeat. Do not use.
Rude staff members, unacceptable behavior and unreasonable attitude towards their customers. Even the delivery driver was complaining about the company.

1 de diciembre de 2016
Opinión espontánea
Logotipo de sinks-taps.com

Respuesta de sinks-taps.com

Dear Alexia. Thank you for your feedback. Even though we have thousands of positive reviews its always good to receive details when we haven't quite done our job properly. We have a small team of staff and we do all we can to look after customers. Its a very strong accusation and therefore I'd like more specific information. Also, the driver who delivered your sink is not employed by us and I would therefore like to receive details of exactly what he said so we can make a formal complaint about him. The driver works for the pallet network and therefore doesn't even know who we are! So how he can complain about a company he doesn't know, i've no idea!

Valorada con 3 estrellas sobre 5

Spray head only connects to cold tap

The product itself is beautiful and the quality is excellent (I'm a big fan of Abode designs) - the issue for me is that, with this model, the hand spray only connects to the cold tap, and this wasn't made clear online. When I called sinks-taps, I was told that, in a bid to keep the product descriptions short, there is not enough page space to go into minute detail, and that I should have telephoned to ask about the product before placing my order online. Although I am a regular customer, I have to admit to being disappointed by the customer service in this instance and I see that the product description has not been updated. It is possible to buy an additional connector valve from a plumbing supplier, but at £60, this is obviously an unwelcome expense and hassle!

4 de septiembre de 2016
Opinión espontánea
Logotipo de sinks-taps.com

Respuesta de sinks-taps.com

Hi Tabitha. Thanks for the review/feedback. I think you my have misunderstood our conversation. At no point did I say we want to keep the descriptions short due to page space. The problem is, if you put too much information on a page it has the opposite effect and people just glance over it. However, on this particular product it does clearly state that the hand spray is independent of the tap, meaning it is just a cold spray. The technical document we show with this tap also states it is independent and not an integrated handspray. I appreciate some technical information on taps may not be understood by everyone but that is exactly why we have a team of technical advisors available on a low-call local rate telephone number.

Valorada con 5 estrellas sobre 5

No messing

Found exactly the product I wanted, at a good price, and it arrived when it sad it would

Sorted

Thanks!

27 de julio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sink and Taps

Excellent website, prompt delivery.
Very grateful to Richard for research to find appropriate sink.
Easy to speak with a 'real person'!
Competitive prices.

22 de julio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

For me working shift patterns that vary, I made the call and the lady had no problem organising a day that suited me, I am thrilled with sink it is beautiful and has finished my kitchen beautifully.

20 de julio de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

ceramic sink

Ordering sink was simple. Package arrived safely on date given. Really pleased with product, it just finishes off the kitchen.

20 de julio de 2016
Opinión espontánea

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