Hi John,
It's very disappointing that you felt the need to give us a two star review. We work very hard to provide exceptional service and in your case, you wanted to return two items because you weren't happy with the fit. One because you misunderstood the description on the website and one because you presumably didn't check the measurements, as they're listed in full.
As we explained to you, we can't refund an amount higher than the amount paid, had you requested an exchange on the knitwear item, we could have supplied it while also refunded the return postage, but you demanded a refund on both items, so this wasn't an option.
Regards,
Rob