Our first time holidaying with Ski Beat & they were fab. Our first skiing holiday as a family, we stayed in La Rosiere which was great for our children who were first timers. My wife is a coelaic, &... Ver más
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Chalet Fleur des Neiges April 2026 Great location near to Vanoise Express. Accommodation quite basic, not enough sofa seating in lounge, and not as pictured on website. Our chalet hosts were gre... Ver más
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Well organised ski holiday, but having travelled with Ski Beat numerous times this comes as no surprise. The Chalet was but a 5 minute walk to the ski lift and likewise skiing back at the end of the d... Ver más
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Excellent holiday, booking polite, and informative, met at both airports and given directions, friendly host and great food, 5 minutes to slopes in the morning and skied back to chalet in the evening.... Ver más
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Información sobre la empresa
- Vacaciones de esquí
- también en la categoría
- Agencia de viajes
- Chalet
- Operador de excursiones
Sobre Ski Beat
Escrito por la empresa
Ski Beat are the largest catered ski chalet package tour operator in the French Alps. All of our holidays are ATOL protected with flights from London Gatwick or Manchester. Ski Beat packages include a catered ski chalet, many with roaring log fires and your dedicated chalet host will cook delicious breakfasts, prepare afternoon tea & homemade cake and serve freshly prepared 3 course evening meals with unlimited wine during dinner.
We feature over 40 chalets across seven high snow sure resorts in France. Our chalets cater from 6 to 15 guests, although combined properties in the same building can cater for groups of up to 50 guests.
Our resorts include: Val Thorens, La Tania, La Rosiere, Val d’Isere, la Plagne, Les Arcs, Arc 1950, Peisey Vallandry. Our ski areas include: Paradiski, Three Valleys.Información de contacto
33 Bond Street, BN1 1RD, Brighton, Reino Unido
- 01273 855 100
- ski@skibeat.co.uk
- www.skibeat.co.uk
Quality catered ski chalet holidays
4,6
Excelente
1 mil opiniones
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*** Avoid at all costs *** - Poor Standards, Communication and Customer Service - Simply After Your Money
The below is a summary of the feedback offered to SkiBeat which clearly outlines the challenges which we encountered with them, during our recent (and second) trip. Having travelled with them previously and loved the trip, end-to-end, we were hopeful that our complaints would be met with professionalism - they were not.
We have noticed a down-tick in the reviews which Skibeat are being offered and we consider that our account, allied with Skibeat's reply to our complaint, demonstrates why.
We requested to elevate the complaint and sought contact details for either the Operations Director or the CEO - Skibeat were unwilling to provide these, which we judge, speaks volumes about their outlook to customer care and support.
1. Transfer (to resort).
Things started very poorly, with a near 8 hour transfer. Whilst we appreciate that the traffic/road challenges in-country are entirely beyond Skibeat’s control, we respectfully suggest that the conduct of the staff delivering the transfer was extremely sub-optimal. The driver was repeatedly required to stop to remain legally compliant (hours) - this led to compound delays and, ultimately, the need to swap drivers. This was entirely avoidable - our driver explained that she had ‘clocked-on’ early that day (something to do with a school run. When explaining the challenge, she described the issue as ‘legal sh*t’ in-front of our children. We lost a significant amount of time in resort/of our holiday; and, we are sure you’ll agree, the driver’s conduct was unacceptable in all respects - we welcome your urgent response on this, please.
2. Room.
Size and condition were both, in our view, unacceptable. Our previous Chalet was clean, spacious and intelligently configured; our most recent was none of these things.
The room (4) was tiny - little more than a box room and not at all in keeping with the price we had paid.
In the bathroom, the electrical socket for the towel heater offered exposed wiring! Please see attached image (@ tile 1).
We found empty cardboard boxes and a packet of cigarettes in our room! Please see attached image (@ tile 2).
The wardrobes were unusable, as the base of the bed precluded their opening. Please see attached image (@ tile 3).
The bed configuration was also unsatisfactory for a couple. We had messaged your team (29 November) to enquire if the bed, in our room was a double; we received the below reply.
‘Dear Lee
Thanks for your email.
Unfortunately the rooms in the Chalet Perdrix 3 are all twin beds. You are welcome to push the beds together though.’
On arrival, there wasn’t even a double duvet on offer to us; we would anticipate that, for nearly £2k per head, your team might have gone further here than the response offered - a level of service we had been become accustomed to in our previous travel with you (where nothing was too much rouble).
3. Decoration and Standards of Chalet
The effort afforded to Christmas decoration was limited to a tree that had been dressed so poorly - it was embarrassing! Please see attached image (@tile 4).
The chalet was poorly maintained - aside the previously discussed exposed electrics, there were many other examples - please see attached image (@ tile 5) of another light fitting.
4. Routines/Meals.
Your website clearly describes a single day off for the chalet host - this should translate to a single missed evening meal, a single missed breakfast and a single day where afternoon tea/cake is not provided as freshly baked on the day. This was our previous experience. However, our host was not available to us for:
1 evening meal - Tue 30 Jan
2 breakfasts - Tue 30 Jan and Wed 31 Jan
2 afternoon teas - Tue 30 Jan and Wed 31 Jan
We consider we have been significantly short-changed here and there has been miss selling and miss-communications.
5. Food Standards.
We would like to be clear that our host was attentive and excellent throughout. She could not have been more apologetic or supportive (with respect to the room cleanliness) and was a super host, all week. We do note that it was her, and indeed all of your La Roserie based staff’s, first year however and suggest this as an area you may with to reconsider - it seems logically linked to a number of the challenges which we have encountered.
Skibeat have acknowledged their culpability on a number of these points and presented no route to recourse, at all.
Recommend you go to an alternative provider - don't risk your hard earned money with this company.
27 de diciembre de 2025
Opinión espontánea
Respuesta de Ski Beat
Dear Lee,
We’re sorry to read that this was your perception of your holiday.
We responded in detail to all of your concerns directly and clarified a number of factual points, including room configuration, the hosts days off, and transfer conditions, all of which were consistent with the information provided to you prior to booking.
We would also like to acknowledge the efforts of your chalet host, who prepared breakfast, freshly cooked three-course meals and worked hard throughout the week to look after you and all the guests.
While we regret that your experience did not meet your expectations, we would encourage prospective guests to consider this review alongside the wider body of independent feedback available for SkiBeat.
Regards
Dionne
Ski Beat, highly recommended.
We have used Ski Beat for many years now and they never disappoint. La Rosière is a great resort, relaxed and friendly. There are a good variety of runs and the ability to ski over into Italy is great too. We stayed at chalet Perdrix and were extremely well looked after by our host Oli, food was excellent.
12 de enero de 2026
Respuesta de Ski Beat
Dear Benjamin,
Thank you so much for your kind and continued support. We’re delighted to hear that Ski Beat continues to deliver year after year, and that you enjoyed another great stay in La Rosière. It’s wonderful to know you appreciated the relaxed, friendly atmosphere of the resort, the varied skiing, and the chance to ski over into Italy. We’ll be sure to pass on your lovely feedback to Oli, she’ll be thrilled to hear how much you enjoyed the food and her hosting at Chalet Perdrix. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards
Dionne
A fantastic week in Val Thorens
A fantastic week in Val Thorens. Travel and transfers were fine, especially with some last minute changes due to heavy snow. Accommodation was great and our chalet host, Georgie, went above and beyond for us during the week.
12 de enero de 2026
Respuesta de Ski Beat
Dear David,
Thank you for taking the time to share your feedback. We’re so pleased to hear you had a fantastic week in Val Thorens and that your travel and transfers ran smoothly, even with the last-minute changes caused by heavy snowfall. It’s great to know you enjoyed the accommodation, and we’re especially delighted to hear how well Georgie looked after you. We’ll be sure to pass on your kind words. Thank you for choosing Ski Beat, and we look forward to welcoming you back again soon.
Kind regards
Dionne
Respuesta de Ski Beat
Dear Simon,
Thank you for your lovely feedback. We’re delighted to hear you found everything well organised and enjoyed the accommodation. It’s especially pleasing to know your chalet host made such a positive impression. Thank you for choosing Ski Beat, and we look forward to welcoming you back again soon.
Kind regards
Dionne
Ski Beat were fantastic from start to…
Ski Beat were fantastic from start to finish!
Right from the start, we received contact from Ski Beat with all the useful information, and an introductory text from our chalet host. The airport transfers were super smooth and the welcome at the chalet by the host was warm and friendly. The food throughout the holiday was amazing and the chalet itself was everything we expected and more. The host was really knowledgeable on the area, best places to go and the weather conditions. We had a really amazing holiday. Even on the last travel day little touches like a packed breakfast and a text with where to go inside the airport terminal made everything super easy!
11 de enero de 2026
Respuesta de Ski Beat
Dear Jodie,
Thank you very much for sharing such a thoughtful and detailed review. We’re thrilled to hear that your experience with Ski Beat was fantastic from start to finish and that our communications helped you feel well informed and prepared from the very beginning. It’s great to know the airport transfers ran smoothly and that you received such a warm and friendly welcome at the chalet.
We’re delighted that you enjoyed the food throughout your stay and that the chalet exceeded your expectations. It’s especially pleasing to hear how much you valued your host’s local knowledge, from recommendations on the best places to visit to advice on weather and conditions. Those personal touches are something we really strive for, so it’s lovely to know they made a difference, including the packed breakfast and helpful guidance on your final travel day.
Thank you for choosing Ski Beat and for taking the time to share your experience. We truly appreciate your kind words and look forward to welcoming you back again soon.
Kind regards
Dionne
Brilliant time had by all
We have used Skibeat many times over the past 19 years and have always had a good experience. This year was no different. We stayed at Chalet Sorbier 2 in La Plagne. Our host Dan was brilliant, he was very welcoming, had excellent knowledge of the area, and was a fantastic cook and host. Well done Skibeat we enjoyed our holiday.
20 de diciembre de 2025
Respuesta de Ski Beat
Hi Christine,
Thank you so much for your lovely feedback and for choosing Ski Beat once again, we’re absolutely delighted to hear you had another great holiday with us.
It’s wonderful to know Chalet Sorbier 2 and La Plagne lived up to expectations, and we’ll be sure to pass your kind words on to Dan. He’ll be thrilled to hear how much you appreciated his hosting, local knowledge, and cooking.
Thank you for your continued loyalty over the years. We’re so pleased to have been part of your ski holidays for so long and hope to welcome you back again very soon.
Best wishes
Dionne
Lovely surroundings and good food
Lovely surroundings and good food. Only not giving a five as the transfer was too protracted (waiting at Lyon in a bus for three hours for other flights) for my liking and communication at transfer swaps was substandard causing passengers to be left behind.
22 de diciembre de 2025
Respuesta de Ski Beat
Hi Janet,
Thank you for taking the time to leave your review. We’re pleased to hear that you enjoyed the lovely surroundings and good food during your holiday. We’re sorry to learn that the transfer experience did not meet expectations, particularly the waiting time in Lyon and the communication during transfer changes. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention so we can review and improve this aspect of our service. We hope we’ll have the opportunity to welcome you back for a smoother experience in the future.
Kind regards
Dionne
Felt that Skibeat reps were unavailable…
Felt that Skibeat reps were unavailable apart from at the airport and then making sure we were on the bus on the way home. Could have been more visible. However our chalet hosts Holly and Charlotte were fantastic and we couldnt have asked for more
5 de enero de 2026
Respuesta de Ski Beat
Hi Sarah,
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt our Ski Beat reps could have been more visible, and we appreciate you highlighting this, it’s helpful feedback that we’ll pass on to the resort team.
We’re delighted to hear, however, that Holly and Charlotte made such a positive impact on your holiday. We’ll be sure to pass on your kind words to them, as they’ll be thrilled to hear how much you appreciated their support. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future.
Kind regards
Dionne
Great all-round package
Great all-round package, flights, transfer, accommodation, meals and afternoon cakes.
Will most definitely return using this company
5 de enero de 2026
Respuesta de Ski Beat
Hi Graham,
Thank you for your fantastic feedback. We’re delighted to hear that you enjoyed the full Ski Beat package, from flights and transfers to accommodation, meals and our much-loved afternoon cakes. It’s great to know you’re planning to return, and we look forward to welcoming you back for another Ski Beat holiday in the future.
Kind regards
Dionne
Great holiday experience.
We've had really good holiday's with Ski Beat. Straight forward to organise. Nice Chalets and excellent hosts, who were great with the kids.
27 de diciembre de 2025
Respuesta de Ski Beat
Hi Kris,
Thank you for your lovely review. We’re so pleased to hear that you’ve had great holidays with Ski Beat and found everything straightforward to organise. It’s wonderful to know you enjoyed the chalets and that our hosts made such a positive impression, especially with the children. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards
Dionne
Would recommend Ski Beat ski holidays
Have been on ski holidays with ski beat many times. Always chalets in great locations, good food and smooth service.
27 de diciembre de 2025
Respuesta de Ski Beat
Hi Alison,
Thank you for your continued loyalty and for taking the time to leave such a positive review. We’re delighted to hear that you’ve enjoyed many Ski Beat holidays and that our chalet locations, food and smooth service continue to meet your expectations. We really appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards
Dionne
Abweek with three children over Christmas in Plan Plessey
Booking, flights, transfer were all smooth and well managed. The chalet hosts were exceptionally friendly and helpful. Their food made the Christmas trip and generally I would reccomend Ski Beat for a chalet holiday. They made a week with three children very reasonable and relaxing.
1 de enero de 2026
Respuesta de Ski Beat
Hi Andrew,
Thank you so much for your lovely review. We’re delighted to hear that everything from booking through to flights and transfers ran smoothly, and that your chalet hosts helped make your Christmas holiday so special. It’s wonderful to know their friendliness and food made such a difference, especially when travelling with three children. We really appreciate your recommendation and hope to welcome you back for another relaxing Ski Beat chalet holiday in the future.
Kind regards
Dionne
Respuesta de Ski Beat
Hi Bob,
Thank you for your lovely feedback. We’re really pleased to hear that our team was helpful both during the booking process and while you were in the chalet. We’ll be sure to pass your kind words on to the staff involved. We hope to welcome you back on another Ski Beat holiday soon.
Kind regards
Dionne
Christmas Skiing
The chalet hosts were fantastic and made it a truly memorable holiday. TheSki Beat organisation was mostly excellent.
20 de diciembre de 2025
Respuesta de Ski Beat
Hi J
Thank you so much for taking the time to leave a review. We’re delighted to hear that your chalet hosts helped make your Christmas skiing holiday so memorable, they’ll be thrilled to receive your kind words. It’s also great to know you found the Ski Beat organisation excellent overall. We really appreciate your feedback and hope to welcome you back on the slopes again soon.
Dionne
Great service as usual
Great service as usual Leigh the chalet host was always smiling and a great cook
23 de diciembre de 2025
Respuesta de Ski Beat
Hi Leigh,
Thank you so much for your kind message. We’re really pleased to hear you received great service as usual and that the chalet host made such a positive impression with both their cooking and welcoming smile.
Your feedback is very much appreciated, and we look forward to welcoming you back again soon.
Best wishes,
Dionne
Absolutely amazing week
Absolutely amazing week. Fabulous chalet host Wade fantastic food very handy position. We'll done skibeat excellent service
13 de diciembre de 2025
Respuesta de Ski Beat
Hi Emma,
Thank you so much for your lovely message. We’re delighted to hear you had such an amazing week and that Wade and the chalet were such a highlight.
We really appreciate your kind feedback and we look forward to welcoming you back in the future.
Best wishes,
Dionne
Amazing memories
Great location, awesome chalet hosts and amazing food. The team supporting us at Bayona made us feel welcome from the moment we arrived to the moment we left. Couldn’t have been better
29 de diciembre de 2025
Respuesta de Ski Beat
Hi James,
Thank you so much for your lovely feedback. We’re delighted to hear you made amazing memories and enjoyed the location, chalet hosts, and food. It’s wonderful to know the Bayona team made you feel welcome throughout your stay, we hope to welcome you back again soon.
Dionne
Transportation outwards was very good.
Transportation outwards was very good.
The chalet was just fabulus.
Journy home was both badly timed and poorly excecuted.
22 de diciembre de 2025
Respuesta de Ski Beat
Hi Reily,
Thank you for your feedback. We’re pleased to hear that the outward transportation went well and that you enjoyed the chalet.
At peak weeks, journeys can be busier than usual, but we’re sorry that the return travel did not meet expectations and appreciate you bringing this to our attention.
We do hope to welcome you back soon.
Dionne
We had a great experience with Ski Beat
We had a great experience with Ski Beat, we have been with them before and they did not disappoint this time. Our host Dan was very knowledgeable about the area and provided great food and was also amazing with our two children.
28 de diciembre de 2025
Respuesta de Ski Beat
Hi Kayleigh,
Thank you for your positive feedback, we are so pleased that you all enjoyed the Ski Beat Experience. We will pass on your comments to Dan.
We look forward to welcoming you again soon.
Dionne
Outstanding ski holiday
Outstanding ski holiday, our chalet host Alan was an exceptional character, from the moment we arrived he looked after us with his genuinely warm and friendly attitude, and he made us really delicious food. Chalet Alpacca has fantastic views of the mountains and is right next to the ski lift making it easy to get to the enormous and varied Paradiski area. We will definitely be going back!
28 de diciembre de 2025
Respuesta de Ski Beat
Hi Jayne,
Thank you for your fantastic review. We’re delighted to hear you had such an outstanding ski holiday and that Alan made your stay so special with his warm hospitality and delicious food. It’s great to know you loved Chalet Alpaca’s views and its convenient location by the ski lift, giving easy access to the Paradiski area. We’d be thrilled to welcome you back again.
Dionne
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