Sky - 28 North End, Croydon Opiniones 

40
TrustScore: 4.5 sobre 5

4,5

Sky Shop, Unit 4, 28 North End, CR01UB Croydon, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I visited to buy Samsung A 57 mobile. But that was very expensive 624 £. I checked in argos 459 £ with same specifications. I know that 624 was included earbuds. But its doesn't make good sound earbud... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

"I had a great experience with Malik in the sky store in West Croydon branch. The staff were friendly, helpful, and provided excellent customer service. Malik were attentive to my needs and made the... Ver más

Valorada con 5 estrellas sobre 5

Prakash has been marvellous. He is very professional, knows his product inside out and is very friendly and helpful. I would highly recommend both him and the Croydon store.

Valorada con 1 estrellas sobre 5

Most reviewers were unhappy with their experience overall. Sky refuse to sent my puk code after cancelling my mobile contract for over 4months and charging the mobile every month Many customers e... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Información de contacto

  • Sky Shop, Unit 4, 28 North End, CR01UB, Croydon, Reino Unido

  • 02034 220360

4,5

Excelente

TrustScore: 4.5 sobre 5

40 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(40)

10.695 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Malik at the Sky Croydon branch…

Malik at the Sky Croydon branch provided truly exceptional customer service. He took the time to review my entire Sky package thoroughly, identified excellent deals that were genuinely suited to my needs, and even managed to reduce the cost of my account. He was extremely knowledgeable, efficient and professional throughout, and I never felt rushed or pressured.

What particularly stood out was the way Malik made me feel genuinely valued as a long-standing Sky customer rather than taken for granted. His approach significantly strengthened my positive impression of Sky as a brand: I came away feeling that the company wanted to retain my custom by giving me the best possible value and service. Malik is an outstanding ambassador for Sky, and I hope his exceptional customer care, professionalism and commitment to delivering value for customers are formally recognised.

10 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not impressed

Well first of all it's hard to get a call centre that speak English then for the same contract on the website that wouldn't work for some reason it would of cost £103 but under the call centre it would of cost £200 then the call centre trying to get me to pay an emergency service of all sorts , all I wanted was to change the account from my 8o year old mother into my name as I already pay for it , but they said cannot do it so now have to wait 24 months to cancel it.

11 de julio de 2026
Opinión espontánea
Logotipo de Sky - 28 North End, Croydon

Respuesta de Sky - 28 North End, Croydon

Hi John,

Thank you for taking the time to share your feedback. I'm sorry to hear that your experience left you feeling frustrated and dissatisfied.

I can appreciate how disappointing it must have been to encounter problems online and then come away from your phone conversations feeling that the information and options discussed weren't as clear or straightforward as you expected. When customers contact us for help with account related queries, they should feel fully informed about the options available.

It's also understandable that, after taking the time to discuss the account and your concerns, you're unhappy with the outcome and the impact this will have going forward. Clear communication is important, particularly when discussing account arrangements and contract commitments, and I'm sorry that your experience hasn't reflected that.

If you'd like to discuss your concerns further or find the right support for your situation, our teams are available here:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en

Thank you again for sharing your experience. We appreciate your feedback and are sorry that this has left you with a negative impression. Thanks, Becca.

Valorada con 5 estrellas sobre 5

Prakash has been marvellous

Prakash has been marvellous. He is very professional, knows his product inside out and is very friendly and helpful. I would highly recommend both him and the Croydon store.

15 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would like to recognise Malik for the…

I would like to recognise Malik for the outstanding customer service he provided during my recent call with Sky.

Malik took the time to carefully review my account in detail and thoroughly explained all the options available to me. Rather than rushing the conversation, he patiently looked at my package, identified areas where I could make savings, and ensured I was receiving all the discounts and entitlements available to me. As a result, he helped reduce my monthly costs and secured the best possible deal for my circumstances.

What particularly stood out was his professionalism, knowledge, and genuine willingness to help. He was friendly, courteous, transparent, and made what could have been a complicated conversation feel straightforward and stress-free. I never felt pressured; instead, I felt informed and valued as a customer.

Malik is an excellent ambassador for Sky and a great example of how customer service should be delivered. His dedication, attention to detail, and commitment to helping customers deserve recognition. Thank you, Malik, for your outstanding support.

7 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

"I had a great experience with Malik…

"I had a great experience with Malik in the sky store in West Croydon branch. The staff were friendly, helpful, and provided excellent customer service. Malik were attentive to my needs and made the whole process smooth and pleasant. I would definitely recommend this branch to others and look forward to visiting again."
Inderia Ramsay

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Broadband

Broadband, tv, new phone. Absolutely stellar service from Prakashkumar. Thank you

30 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

What exceptional service from Elvis at…

What exceptional service from Elvis at the Sky store in Croydon, I had an issue in signing my credit agreement and he called customer service for me and he got the problem resolved. It took around 2 hours but it was problem with my account and is sorted.

27 de mayo de 2026
Opinión espontánea

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