Sky - Almondvale Shopping Centre, Livingston Opiniones 

30
•
TrustScore: 4.5 sobre 5

4,4

Almondvale Shopping Centre, Almondvale Boulevard, EH54 6HR Livingston, West Lothian, GB

•

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Terrible and g ery upsetting returned my iPad in the end c and got my money back but no one both

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Graham was very friendly, helpful and informative looking at my current contract and giving advice on how to get better deals. Only reason I am not giving 5 stars is because Sky does not allow for t... Ver más

Valorada con 5 estrellas sobre 5

Chris and Graham explained every package and all of my options to get me set up after changing from Virgin which I was locked in to. Top service!

Valorada con 1 estrellas sobre 5

I recently moved from Virgin to SKY,and to say it is the worst thing i ever did is an understatement,i signed upto one of there deals for Essential TV and 900 Mbps full fibre for £35,i only joined on... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Información de contacto

  • Almondvale Shopping Centre, Almondvale Boulevard, EH54 6HR, Livingston, West Lothian, Reino Unido

  • 01506 437195

4,4

Excelente

TrustScore: 4.5 sobre 5

30 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(30)

11.205 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Livingston Sky

Chris and Graham explained every package and all of my options to get me set up after changing from Virgin which I was locked in to. Top service!

14 de octubre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I recently moved from Virgin to SKY,and…

I recently moved from Virgin to SKY,and to say it is the worst thing i ever did is an understatement,i signed upto one of there deals for Essential TV and 900 Mbps full fibre for £35,i only joined on the 2/9/26 and they are already billing me £62 for it,i have rang them over 20 times and explained the situation they all agree and say the discounts have not been applied to my package and they will sort it,4 weeks later they still have not fixed it and i have opened a complaint with them and told them to cancel my contract because i am in the 31 day cooling off period,still nothing i have been sent another bill for the wrong amount,i have now asked for an Deadlock email as i have sent 30 emails 20 odd calls and they are utterly incompetent,i want out ive had enough and the next stage is the Ombudsman,utterly frustrated,stressed,unhappy,DO NOT GO WITH THIS COMPANY THEY ARE HOPELESS.

3 de octubre de 2026
Opinión espontánea
Logotipo de Sky - Almondvale Shopping Centre, Livingston

Respuesta de Sky - Almondvale Shopping Centre, Livingston

Hello. Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've faced since joining us and understand how frustrating and stressful this situation must have been, particularly after making numerous calls, sending emails, and raising a complaint without seeing the issue resolved.

We appreciate your concerns regarding the discounts not being applied correctly to your package and the impact this has had on your billing. We also understand your dissatisfaction with the amount of time it has taken to address the matter and the frustration caused by receiving further bills that do not reflect what you expected to pay.

This is not the level of service we aim to provide, and we're sorry that your experience has left you feeling let down. We'd like the opportunity to review your account and the actions taken so far so we can ensure your concerns are properly investigated and that you receive a clear update on your complaint.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Matt

Valorada con 5 estrellas sobre 5

The assistant set us up for a new SIM…

The assistant set us up for a new SIM deal a couple of days before I went on holiday and said to pop in on my return and he would set them up. Upon my return, he was very welcoming and changed our SIM for myself and my wife. Very cheerful and showed us how to use the Sky app

23 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Craig helped me set up Disney & HBO

Craig helped me set up Disney & HBO, great service as usual
I found him extremely professional, helpful, and went over and above to help me some of my questions.
He helped me set up a few apps. Very grateful.
Would recommend 👌 him to other customers for advice or help etc

25 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Graham in Livingston designer outlet…

Graham in Livingston designer outlet for Sky was fantastic, not overly pushy, understanding and happy to find a deal that suited! Really appreciated the help and went away with a fantastic deal too

2 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Friendly, helpful service

Graham was very friendly, helpful and informative looking at my current contract and giving advice on how to get better deals.
Only reason I am not giving 5 stars is because Sky does not allow for these in person advisors to make effective changes to existing contracts and I still have to call the service line to make relevant changes.

11 de abril de 2026
Opinión espontánea

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