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Sky - Metrocentre, Gateshead Opiniones 

430
•
TrustScore: 5 sobre 5

4,9

Proveedor de servicios de telecomunicaciones
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Saint Michaels Way, Metrocentre, NE11 9YG Gateshead, England, GB

•
0191 460 0256

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

My contract was renewed by sky without my knowledge or approval and when I wanted to cancel sky sports there was a charge of £60. I have therefore moved to another provider. Skys contract cancellation... Ver más

Valorada con 1 estrellas sobre 5

I had the misfortune to visit your Sky store at Metro centre Gateshead. Disgraceful customer service!! They stand in a line at the front of store. Only interested if you purchasing. I already... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Big thanks to John, knew exactly what he was talking about, very informative and helpful. Also great patience when the system crashed. So good so far, hopefully more 5 starts throughout the set up and... Ver más

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Información de contacto

  • Saint Michaels Way, Metrocentre, NE11 9YG, Gateshead, England, Reino Unido

  • 0191 460 0256

4,9

Excelente

TrustScore: 5 sobre 5

430 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(430)

10.327 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

John

John is a credit to the sky team, thanks for sorting my sim out.

30 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Was greeted by Kirsty this evening. I express my interest in to a sky package. We went over the options available to try and find a suitable one for me. Once established one, Kirsty went through what the next step were.
Kirsty was very friendly and helpful with great knowledge of these products
I’m sure everyone says this, but I think she should be given a pay rise🙂

26 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kirsty was great

Kirsty was great! Really helpful and made sure we felt super looked after!

Would 100% recommend her amazing customer service

26 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Had the misfortune to visit your Sky…

I had the misfortune to visit your Sky store at Metro centre Gateshead.
Disgraceful customer service!!
They stand in a line at the front of store. Only interested if you purchasing. I already have a Sky SIM and needed a new SIM card as I was having problems.I also have Sky TV Channels.
I was given a phone by a member of staff and told to ask
them for a new one. He had put me through to wrong department. It was just a recorded message. I asked another member of staff if he could help me do it. He did not want to know. I left the store saying I was going to 3 store opposite and would leave Sky. This is not the first time I have had bad service from staff at this store.
I went into 3 store and signed up with them. Staff were so helpful.
On walking past Sky on my way out staff again lined up like bouncers at front of the store. I said I have left Sky and gone over to 3. One of them remarked Good.
They are a disgrace!!
As soon as my Sky TV contract ends I will cancel as well.
☹️

25 de marzo de 2026
Opinión espontánea
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Respuesta de Sky - Metrocentre, Gateshead

Hi Ercolano. I’m really sorry to read about the experience you had — that’s not the level of service we expect, and I completely understand why you felt disappointed and let down.

You should have been properly supported when you came in for help with your SIM issue, not pointed to the wrong number or left to sort it out yourself. It’s also unacceptable that you felt ignored when asking for assistance.

I’m really sorry this wasn’t your first negative visit either. Whether someone is joining Sky or already with us, you should always be treated with respect and given the help you need.

If you'd like to discuss this further, please get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Danielle

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