Insightful Training and good interaction with the tech team The tech expert was very pleasant and explained every bit of the application and future possibilities in a very fun way. We’d recommend t... Ver más
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Consulta las opiniones de los clientes
SLTL has had Great customer service for many years. Their technicians suggest the fixes, which work quickly, and he gave me the information I needed at the moment.
The team is playing on the brand name only. Their service team is clueless about technicalities and if they get stuck, they waive their hands-off and blame on customer's product itself. Also, very... Ver más
La empresa ha respondido
Amazing nd latest technology , large campus size , Live Demo of Laser Cutting as well as Laser Marking
Información sobre la empresa
Escrito por la empresa
At SLTL Group, we are fascinated by the impact of lasers on our modern life. Our journey began in 1989 with a factory in Gandhinagar, Gujarat. We introduced India's first laser system for the diamond industry and have since become the world's largest manufacturer of CNC laser systems for this sector. In 2003, our R&D team made history by creating the world's first fiber laser cutting application, which significantly reduced sheet metal forming costs. We patented this groundbreaking machine in 2007. Today, our 1k+ employees continue to innovate, providing both high-power and low-power laser solutions to meet various industrial needs. We are proud to be at the forefront of laser technology in India and are expanding our reach globally.
Información de contacto
E-30, Electronic Estate, G. I. D. C., Sector - 26,, 382 028, Gandhinagar, India
- +91 9925036495
- digital@sltl.com
- www.sltl.com
4,2
Muy bueno
33 opiniones
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Not at all recommended
The team is playing on the brand name only. Their service team is clueless about technicalities and if they get stuck, they waive their hands-off and blame on customer's product itself.
Also, very rude team leaders who just don't even know how to talk to customers
23 de mayo de 2024
Opinión espontánea
Respuesta de SLTL Group
Dear Valued Customer,
We sincerely apologize for any inconvenience you’ve experienced with our after-sales service, as this does not reflect our usual standards. At SLTL, delivering exceptional support is a priority and your satisfaction is of the utmost importance to us.
To resolve this promptly, please reach out to us directly at +91 99250 36495 or via email at mkt@SLTL.com. If you could also share your details and specific concern through this email, it would help our team assist you more effectively.
Thank you for your understanding and patience.
Warm regards,
Alex
SLTL Group
Amazing nd latest technology
Amazing nd latest technology , large campus size , Live Demo of Laser Cutting as well as Laser Marking
11 de octubre de 2024
Opinión espontánea
It was a great and new experience for…
It was a great and new experience for me because first time I see how lesser machine works.
28 de septiembre de 2024
Opinión espontánea
Guide and staff also will be very…
Guide and staff also will be very helpful and good nature. That was amazing experience.
28 de septiembre de 2024
Opinión espontánea
New learning opportunities
28 de septiembre de 2024
Opinión espontánea
It was very good experience at SLTL the…
It was very good experience at SLTL the staf members were cooperative specialy alex sir and it was very informative visit.
28 de septiembre de 2024
Opinión espontánea
All reviews are fake spare parts too…
All reviews are fake spare parts too costly and not providing exchange parts under warranty we are totally money making machine for this company. Few of the good thing like big company, good staff but satisfaction in service is very bad.
9 de marzo de 2023
Opinión espontánea
Respuesta de SLTL Group
We're really sorry to hear about your experience. We understand how frustrating it can be when you're not getting the service you expect, especially when it comes to costly spare parts and warranty issues. Our goal is to provide genuine parts and reliable service, so it's disappointing to hear that we've fallen short of that for you.
We appreciate your feedback about our staff and the size of our company. We're constantly working to improve our services, and your comments help us do that.
Please feel free to connect with us at +91-9925036495 or email us at mkt@sltl.com so we can address your concerns directly. Your satisfaction is important to us.
After sales..charges for spare parts…
After sales..charges for spare parts more than 100% of what original part cost is
1 de mayo de 2023
Opinión espontánea
Respuesta de SLTL Group
We understand your concern about the charges for spare parts after sales. We strive to offer fair and transparent pricing to our customers. Please connect with us at +91 -9925036495 or email us at mkt@sltl.com so we can address your specific situation and work towards a solution together. Your satisfaction is important to us.
Support Call Was Returned Promptly
Support call was returned promptly. The technician understood my problem and immediately sent detailed written instructions to resolve as well as a link to a video to illustrate the process.
27 de abril de 2022
Opinión espontánea
Insightful review
Insightful Training and good interaction with the tech team
The tech expert was very pleasant and explained every bit of the application and future possibilities in a very fun way. We’d recommend them at any point in time for easy and fun training modules.
13 de abril de 2022
Opinión espontánea
Great customer service
SLTL has had Great customer service for many years. Their technicians suggest the fixes, which work quickly, and he gave me the information I needed at the moment.
16 de marzo de 2022
Opinión espontánea
Excellent service
Excellent service, fast response and delivery with very competitive prices.
2 de marzo de 2022
Opinión espontánea
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