I spoken to Lisa who was very helpful and very patient with me and has offered her services if I need further support. More often than not, you get someone new who doesn't know the situation which can... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Seyi was extremely helpful in resolving my re-enrolment issue today. Shetook the time to understand the problem properly, explained the steps clearly, and handled everything efficiently and patiently.... Ver más
La empresa ha respondido
Mine was a simple enquiry so I cannot speak with experience about all matters. However, as there was a long call queue Smart Pensions rang me back. Orly was professional, polite, proficient and very... Ver más
La empresa ha respondido
Shannon was very helpful with my problem she helped me sort my issue and also answered my question on what my next step would be she was precise with clear instructions she was also very polite th... Ver más
La empresa ha respondido
Información sobre la empresa
Acerca de Smart Pension
Escrito por la empresa
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Información de contacto
136 George Street, W1H 5LD, London, Reino Unido
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Excelente
4 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
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Employee Contributions not showing on their profiles when they logged in.
Seyi was very very helpful and sorted out all my issues! She was very kind and professional and a pleasure to deal with. Thanks Seyi!
21 de abril de 2026
Joanne was superb
Joanne was superb! Ran through each upload with ease. Very proffessional!
21 de abril de 2026
Absolutely useless
Absolutely useless, love to take your money in, getting it out is a different matter. Stay well clear.
21 de abril de 2026
Opinión espontánea
Shannon was very helpful
Shannon was very helpful
with my problem she helped me
sort my issue and also answered
my question on what my next step would be she was precise with clear instructions she was also very polite thoughtful and patient with me
20 de abril de 2026
Respuesta de Smart Pension
Hi Lynne,
We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to leave a review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Seyi was extremely helpful in resolving…
Seyi was extremely helpful in resolving my re-enrolment issue today. Shetook the time to understand the problem properly, explained the steps clearly, and handled everything efficiently and patiently. Her manner was friendly and reassuring, which made what could have been a frustrating process very straightforward. Excellent customer service throughout. Thank you, Seyi.
20 de abril de 2026
Respuesta de Smart Pension
Hi Jacqui,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Superb customer service
My call was answered very quickly and Rebecca sorted my query out within minutes!
20 de abril de 2026
Respuesta de Smart Pension
Hi Natalie,
We’re delighted to hear that Rebecca was able to sort out your query. Thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Helpful at smart
Thank you for all your help this morning.
Seri was friendly and very helpful.
20 de abril de 2026
Respuesta de Smart Pension
Hi Mandie,
Thank you so much for your feedback about your experience with Seyi – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Very helpful and knowledgeable
20 de abril de 2026
Respuesta de Smart Pension
Hi Customer,
Thank you for your review. We’re so happy to hear that your experience with us was so positive. If you need any more help in the future, please let us know.
Thanks,
Smart Pension
Respuesta de Smart Pension
Hi,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on
to them and share it with the rest of the team.
Thanks,
Smart Pension
Shannon answered my query quickly and dealt with my query efficiently
Shannon answered my query quickly and was very clear explaining what had happend and what she was going to do to sort my query out
17 de abril de 2026
Respuesta de Smart Pension
Hi,
We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to
leave a review – we’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
A wonderful experience!
A wonderful, warm, positive experience - I came away feeling listened to, especially as I had answers, I had a better understanding of my situation thanks to the expert advice I received from Laura, and the call ended with me feeling very positive about everything! Thank you Laura for that!
I spoke to Joey initially, very friendly, knowledgeable and helpful, who then connected me to Laura in another team to help me with my enquiry.
I was met with warmth, friendliness and despite my lack of knowledge, I was encouraged to ask questions, where I benefitted from the experience and expertise, and I have come away feeling really positive and I am so grateful for the friendly efficient and wise words, resulting in a path forward for me. Thank you Laura for making this such a positive experience! I was not expecting such stellar, sparkling help! Bless you!
17 de abril de 2026
Opinión espontánea
Respuesta de Smart Pension
Hi there,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time
to leave a review – we really appreciate it. Your feedback is very important to us.
Thanks,
Smart Pension
Respuesta de Smart Pension
Hi Sally
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to
our team and share the great news.
Thanks,
Shannon Support Adviser
Shannon your support adviser, she was very helpful and professional .
17 de abril de 2026
Respuesta de Smart Pension
Hi Jayne,
We’re delighted to hear that Shannon was able to help you with the issue, and thank you for leaving such a
lovely review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Payroll Manager
Hi,
I had a great experience with Lisa, who helped me through the call to upload my PAPDIS file. Appreciate her time.
17 de abril de 2026
Respuesta de Smart Pension
Hi Ayesha,
Thank you so much for your feedback about your experience with Lisa. If you need any more help in the
future, please let us know. Thanks,
Smart Pension
Rebecca was extremely helpful and very…
Rebecca was extremely helpful and very polite which I always find reassuring.
17 de abril de 2026
Respuesta de Smart Pension
Hi Sherryl,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on
to them and share it with the rest of the team.
Thanks,
Smart Pension
Support from Rebecca
Rebecca was a great help this morning advising on a solution to a returning employee. Thank you.
17 de abril de 2026
Respuesta de Smart Pension
Hi Adam,
We’re delighted to hear that Rebecca was able to help. Thank you for leaving such a lovely review. If you
need any more support, please let us know.
Thanks,
Smart Pension
Joanne answered my call and she was…
Joanne answered my call and she was fantastic! A real diamond. She stayed on the call for over half an hour to help me with my upload and she was upbeat the whole way through. Really saved my day. thanks Joanne!
15 de abril de 2026
Respuesta de Smart Pension
Hi Becky,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the
time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
A credit to your company...
Orly was incredibly helpful & a pleasure to deal with.
Very patient too.
16 de abril de 2026
Opinión espontánea
Respuesta de Smart Pension
Hi Kerron,
Thank you so much for your feedback about your experience with Orly – we’ll be sure to pass this on to
them and share it with the rest of the team.
Thanks,
Smart Pension
Seyi was very helpful and helped me…
Seyi was very helpful and helped me solve my issue
16 de abril de 2026
Respuesta de Smart Pension
Hi there,
We’re delighted that Seyi was able to help you with the issue, and thank you for leaving a review. We’ll
pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
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