SmoothSkin Opiniones 

108
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered a SmoothSkin PureFit from the Good Morning America Deals & Steals deal on 6/26. A box arrived on 7/3. When I opened the box, the item inside was NOT a SmoothSkin PureFit device. It wasn't ev... Ver más

Valorada con 5 estrellas sobre 5

I was apprehensive about using an IPL device as a first time user, but the Pure Ice IPL was easy to get used to. By week 3, I felt comfortable with the device and was able to shorten my treatment... Ver más

Valorada con 5 estrellas sobre 5

I have been using this device on my legs and underarms for around 8 weeks now and I have noticed really positive results. I am having to shave much less frequently and my regrowth appears finer.... Ver más

Valorada con 4 estrellas sobre 5

As someone who has had to shave my legs everyday due to fast hair re-growth I was skeptical about trying this product. However, after 8 weeks I have noticed a big difference in the speed of the hair... Ver más

Información sobre la empresa

  1. Centro de bienestar
  2. Proveedor de productos de belleza
  3. Servicio de depilación
  4. Servicio de depilación por láser

Escrito por la empresa

Permanent IPL hair removal for body and face. SmoothSkin offers an unparalleled beauty experience in the comfort of your own home. Whether you’re looking for a personalised treatment or ultrafast IPL we have you covered.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

108 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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3,8

Todas las opiniones

(108)

19 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I ordered a SmoothSkin PureFit from the…

I ordered a SmoothSkin PureFit from the Good Morning America Deals & Steals deal on 6/26. A box arrived on 7/3. When I opened the box, the item inside was NOT a SmoothSkin PureFit device. It wasn't even a product from SmoothSkin. It was a Bentgo box!?!?! I immediately sent an email with photos of the box and the wrong item inside but have yet to hear from anyone. I also notice that the "policy" is that the customer pays for return shipping. That is absolutely absurd - especially in this case - and I refuse to pay to return a completely incorrect product. I will be putting a request in to my credit card company to get my money back if I do not hear from someone soon.

3 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've been using the SmoothSkin hair…

I've been using the SmoothSkin hair remover for several weeks now, and I'm genuinely impressed with the results. The device is easy to use, comfortable to hold, and treatments are quick enough to fit into a busy schedule.

After just a few sessions, I noticed a significant reduction in hair growth, particularly on my legs and underarms. The automatic skin tone sensor provides added confidence during use, and the flashes are fast, making full-body treatments much quicker than expected.

The treatment itself is mostly painless, with only a mild warming sensation in more sensitive areas. The build quality feels premium, and I appreciate that there are no replacement cartridges to buy.

While results aren't instant and consistency is required, the long-term reduction in hair growth has made it well worth the investment. Overall, SmoothSkin is an effective at-home IPL device that delivers professional-looking results, saves money on salon treatments, and is easy to incorporate into a regular beauty routine.

2 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recommend Pure Ice

I was apprehensive about using an IPL device as a first time user, but the Pure Ice IPL was easy to get used to. By week 3, I felt comfortable with the device and was able to shorten my treatment time. I started on the lowest setting and gradually progressed to the highest setting by week 4, no pain.

To see the results for myself, I treated only one leg so I could see a comparison. By week 4, the difference was already noticeable, and the results were even more impressive after week 8. The weekly treatments have clearly reduced hair growth and need to shave.

I'm excited to see the full results after completing the 12-week programme. Overall, I am very happy with the results and plan to use it on other areas.

20 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been using this device on my legs & underarms

I have been using this device on my legs and underarms for around 8 weeks now and I have noticed really positive results. I am having to shave much less frequently and my regrowth appears finer.

I was a bit nervous before using as I have had IPL treatment in the past and found it very painful. However this device is totally pain free, very easy to use and not time consuming at all.

I am very happy with the results and will continue to use on. Thanks

16 de junio de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

User Experience

I purchased the Smoothskin primarily for my upper lip, although it seems to work in some areas of the lip, I find it can be difficult to reach all of the upper lip. I've only used it a limited amount of time, so I'll continue to try and see if it works on that area.

8 de junio de 2026
Opinión espontánea
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Respuesta de SmoothSkin

Thanks for taking the time to share your experience.

We’re sorry to hear you’ve found the upper lip a bit tricky to treat. This is a smaller and more contoured area, so it can sometimes take a little adjustment with positioning to ensure the treatment window is making full contact with the skin for a safe and effective flash.

Many users find it helps to gently stretch the skin and adjust the angle of the device to better fit the curve of the upper lip area. Since you’ve only used it a few times, it’s still very early days, so continuing gradually as you’ve planned is a good approach.

If you’d like any additional guidance or tips specific to that area, our team is always happy to help at help@smoothskin.co.uk

Valorada con 1 estrellas sobre 5

Customer service non existent

Customer service non existent, item not arrived, numerus emails sent, no phone number. Now I have to try and claw back my payment. No point having a business if you cant service your customers. Women's Health Magazine need to pull the article endorsing this product, it cheapens them.

6 de junio de 2026
Opinión espontánea
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Respuesta de SmoothSkin

Hi Rupert, thank you for taking the time to leave a review.

We're sorry to hear your item hasn't arrived. We'd love to put this right - we've requested more information to help us locate your order and will look into this as a priority.

Thank you,
Zoe
SmoothSkin Customer Care

Valorada con 5 estrellas sobre 5

I have gone from shaving my underarm…

I have gone from shaving my underarm three times a week to hardly having to do it once and I have been only using the device for 4 weeks. I can’t wait to use on my legs, very easy to use and very cooling m, so no discomfort felt when using the device. Would recommend 🙌

22 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Pleasantly Suprised

As someone who has had to shave my legs everyday due to fast hair re-growth I was skeptical about trying this product. However, after 8 weeks I have noticed a big difference in the speed of the hair re-growth which has resulted in having to shave much less frequently.
The product is very easy to use and each treatment only took 5-10 minutes which was much less time consuming than I had expected. I found it to be totally pain free also.
Overall I have been pleasantly surprised and will continue to use for the recommended 12 weeks and hopefully see further reduction in re-growth.

17 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really impressed with this device!

I didn’t expect much when I got this device, as it was my first time using IPL and I wasn’t sure it would actually work, but the results have been much better than anticipated!

It took about 2 to 3 weeks to see the first noticeable changes—some areas of hair weren’t growing back at all, which was amazing. Now I’m on week 5, and I can definitely see that a lot of hair is gone. I also feel that the remaining hair is growing back much more slowly.

The device itself is lovely—very sleek in design and super easy to use. The ice-cooling sensation is very soothing and makes the treatment painless. The only time I felt anything was when I hadn’t shaved properly and there was still a bit of hair left, so just make sure your skin is smooth before starting the treatment.

I was also impressed by how fast the treatment is. I’d say both underarms take me less than 2 minutes!

Overall, I’m super happy and really excited to see the final results after 12 weeks of use. I can’t wait to enjoy a hair-free summer 😃

27 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

It's a pretty great device!

It's a pretty great device! Works super well, with the results being visible after two weeks.

My only comment would be that the time between the flashes is medium-speed (not fast) so the process takes a bit of time. But the light isn't painful at all, the device is nice to manipulate, and the payoff is really great for the money.

I'm a life-long shaver/ epilator user, so it's a really great option for me.

17 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pure Ice is pure magic! ✨

Shaving has always left my underarms dry and irritated, and while I’ve tried waxing in the past, I found it quite harsh on my skin. The SmoothSkin Pure Ice device offers the long-term solution I've been waiting for!

I’ve been really impressed with this device so far. I have fair skin with a mix of light and medium brown hair, and after just 4 weeks of use I’ve already seen a noticeable reduction in hair growth. Since switching to the Pure Ice device, I’ve had fewer ingrown hairs and an improvement in my skin texture.

I typically use it straight after showering and shaving. Once I’m dry, I can get started within minutes. The time between pulses is very fast, so treatments don’t take long at all. It’s quick and easy to use and, while shaving my armpits didn't ever take long, this device offers me a long-term solution, and avoids the skin damage I often noticed after shaving.

Unlike waxing, the treatment itself is painless. You feel a slight warmth from the light, but the sapphire cooling feature balances it out immediately.

The device is quiet, sleek, and feels high quality. I love the colour, too - I think it looks really modern and premium.

I’m really looking forward to seeing the results after the full 12 weeks.

11 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Effective and comfortable hair removal

I can't believe how well this device worked. After only 4 weeks, most of my hair was completely gone at my armpits, bikini line, and legs. I could see results already after 2 weeks.

The small flash window makes legs a bit of a longer job, but overall its a pretty quick and easy process!

The cooling feature makes it really comfortable, at worst you get a bit of heat/ mild discomfort. But you can turn the intensity of the device down.

Amazing product! Great help from customer service as well.

8 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very cooling and a noticeable reduction…

Very cooling and a noticeable reduction in hair after 4 weeks, even in bikini line. Really enjoyed the cooling, and recommend ensuring area is freshly shaved, as any leftover hair is more painful. Did not notice this much on my leg, but bikini line more sensitive. Will continue for 12 weeks as there is still growth, hardly noticeable on my legs.

I have quite a few moles so have avoided those, and have been unable to do underarm for that reason. I found it easier completed lying down.

Machine itself is really smooth quality plastic, when I first opened the box I was pleasantly surprised by this. Box is beautiful and all very good quality. Makes the weekly chore a while lot nicer and easier.

2 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

No communication for an expensive product

Bought product however already received one as a gift. The one I have bought is unopened, I have emailed rhe company three times as outlined on their website to request a refund. I have still to receive a response back.

I have opened a dispute with the company with PayPal, still awaiting a response.

1 de enero de 2026
Opinión espontánea
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Respuesta de SmoothSkin

Hi Emma,

Thank you for your bringing this to our attention, and we’re really sorry for the frustration this caused. Unfortunately, due to a technical issue, your earlier emails didn’t reach our inbox as they should have.

We can confirm our team has processed your full refund - we truly appreciate your patience and apologise again for the inconvenience.

Thank you,
SmoothSkin Customer Care Team

Valorada con 5 estrellas sobre 5

Good

Great response / customer service from smooth skin

15 de noviembre de 2025
Opinión espontánea
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Respuesta de SmoothSkin

Hi there, we believe this feedback may be intended for a different company with a similar name, as we do not have any outstanding orders or refund requests matching your details.

Valorada con 1 estrellas sobre 5

If I could rate with 0 I would

If I could rate with 0 I would. Product stopped working after 6 months. Have written several emails and have had ZERO response even! Terrible customer service and will never use again. Do not buy from this company as they have no concerns about issues/problem

28 de noviembre de 2025
Opinión espontánea
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Respuesta de SmoothSkin

Dear Kathryn,

Thank you for your review, and please accept our sincere apologies for the delay in getting back to you — we’re very sorry for the frustration this has caused.

We did reach out to you on 3rd December, but we haven’t yet received a response. We would really like to help get this resolved for you.

If you could please contact us at help@smoothskin.com or let us know if there’s a better email address for you, our team will make this a priority.

Thank you for your patience, and we hope to hear from you soon.

Kind regards,
SmoothSkin Customer Support Team

Valorada con 1 estrellas sobre 5

Zero customer service

I have been looking at the reviews and I am not the only one that has had a very negative experience with Smoothskin.
To say they are terrible and don’t care about the product they sell in my opinion would be an understatement.
The product is a Smoothskin Bare and stopped working correctly UNDER WARRANTY, I have messaged the company four times with only an automated “we have your mail and will respond in 24 hours”. No other response, I repeat NOTHING !

When you purchase a so called premium product you expect that if you have a problem the company would respond in a premium manner.

Now I have an expensive piece of plastic which will just be a reminder.

1 de octubre de 2025
Opinión espontánea
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Respuesta de SmoothSkin

Thank you for your feedback, and please accept our sincere apologies for the frustration caused by the delay in our response.

We’re sorry that your initial contact with us was not handled as it should have been — this is not the level of service we aim to provide. We’re pleased that the issue has now been resolved and a replacement device has been sent, but we fully understand how disappointing the experience was.

Thank you for your patience, and we hope your replacement restores your confidence in SmoothSkin.

Kind regards,
SmoothSkin Customer Support Team

Valorada con 5 estrellas sobre 5

There is definitely less hair

I finally took the plunge and bought a Pure Mini Lite from Amazon as my first IPL device. It is super easy to use. I didn't see a huge difference immediately but after around 4 weeks there is definitely less hair! For me it has been most effective on my legs and bikini line but think it is different for everyone. If you are unsure I would say give it a try!

20 de junio de 2025
Opinión espontánea

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