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Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de ropa deportiva
  3. Zapatería
  4. Tienda de vestimenta deportiva
  5. Tienda de ropa de calle

Escrito por la empresa

Sneakercrib SA (Pty) Ltd is a registered South African online fashion retailer offering quality footwear and apparel for men and women. Founded with a passion for authentic streetwear and premium style, we’re committed to delivering a secure and inspiring shopping experience to fashion-forward customers nationwide. As an online-only store, we deliver orders across all provinces in South Africa using trusted courier partners. Every parcel is shipped with tracking and delivery confirmation to ensure speed, safety, and transparency.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

12 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The great service l received,the…order came in time

The great service l received,the product l had ordered was exquisite.

27 de junio de 2025
Logotipo de Sneakercrib SA

Respuesta de Sneakercrib SA

Thank you so much for your kind words! We're thrilled to hear that you were pleased with our service and that your order arrived on time. It's wonderful to know that the product met your expectations and was to your liking.

We truly appreciate your support and look forward to serving you again in the future!

Warm regards,
Jennifer/sneakercrib

Valorada con 5 estrellas sobre 5

Best and trusted keeping customers…

Best and trusted keeping customers updated all the time thank you

27 de junio de 2025
Logotipo de Sneakercrib SA

Respuesta de Sneakercrib SA

Thank you so much for your kind feedback! We're proud to be a trusted service, and keeping our customers updated every step of the way is very important to us.

We truly appreciate your support and look forward to serving you again soon!

Warm regards,
jennifer/sneakercrib

Valorada con 1 estrellas sobre 5

Nike Airforce 1 Black Incorrect Size

I have purchased a pair of shoes and the size was incorrect.
I paid for the courier to collect the shoes and deliver again. But I am not getting a tracking number or any information from the supplier about the exchange they just have a no care attitude

29 de junio de 2025
Logotipo de Sneakercrib SA

Respuesta de Sneakercrib SA

Hi Celeste Manuel

Thank you for your feedback, and we sincerely apologize for the delay in our communication.

We’re glad to confirm that your exchange has already been processed, shipped, and successfully delivered. While our exchange process involves inspection and reshipping to ensure quality, we do understand how important timely updates are and we’re truly sorry for any frustration caused by the delay in response.

We appreciate your patience and hope you’re now happy with your correct size. If there’s anything else you need, we’re here to help.

Warm regards,
jennifer/sneakercrib

Valorada con 1 estrellas sobre 5

The UNRELIABLE Sneakercrib

The worst shop to buy from because you bring wrong items or wrong sizes and you seem like scammers because even when I try to contact the store there is no response

So yeah, your store is shitty store to buy from

30 de junio de 2025
Logotipo de Sneakercrib SA

Respuesta de Sneakercrib SA

Thank you for reaching out, and I’m truly sorry to hear about your experience.

We completely understand your frustration and sincerely apologize for the inconvenience caused by receiving the wrong items and for any difficulty you had in reaching us. This is certainly not the level of service we aim to provide, and we’d like the opportunity to make things right.

Please send us your order number and any relevant details at sales@sneakercrib.co.za, and we’ll prioritize resolving this for you as quickly as possible.

We genuinely appreciate your feedback — it helps us improve and ensure this doesn’t happen again.

Kind regards,
jerome madiv / Customer Support Team
Sneakercrib SA

Valorada con 5 estrellas sobre 5

They are fast and efficient and the…

They are fast and efficient and the quality is good i won't mind buying again by them thank u for your service much appreciated even the courier guys were excellent

29 de junio de 2025
Logotipo de Sneakercrib SA

Respuesta de Sneakercrib SA

Dear Lindsay Standaar

Thank you so much for your kind words! We’re truly happy to hear that you were pleased with our service, product quality, and delivery experience.

It means a lot to us that you’d consider shopping with us again — we look forward to serving you in the future. We’ll also be sure to pass on your compliments to our courier partners.

Thanks again for your support — it’s greatly appreciated!

Warm regards,
jerome madiv / Customer Service Team
Sneakercrib SA

Valorada con 1 estrellas sobre 5

I received a wrong order.

I received a wrong order.. I ordered the pink and black Nike air Max portal sneakers but I received the blue and black l I didn't order

27 de junio de 2025
Logotipo de Sneakercrib SA

Respuesta de Sneakercrib SA

Thank you for getting in touch. I'm really sorry to hear that you received the wrong item — that’s definitely not the experience we want you to have.

We sincerely apologize for this mix-up.

Please send us your order number and a photo of the item you received so we can look into this right away. Once we verify the details, we’ll arrange to send you the correct pair or offer an alternative solution that works best for you.

We appreciate your patience and look forward to resolving this promptly.

Warm regards,
jerome mediv
Sneakercrib SA

Valorada con 5 estrellas sobre 5

I ordered sneakers and had to return…

I ordered sneakers and had to return them to change the size.
The process was smooth,they didnt give me a hard time.

20 de mayo de 2025
Logotipo de Sneakercrib SA

Respuesta de Sneakercrib SA

Dear Salome Makola

Thank you so much for your kind feedback! We're really glad to hear that the exchange process was smooth and hassle-free for you.

Making sure our customers have a positive experience — even when it comes to returns — is very important to us, so it's wonderful to know we met your expectations.

We look forward to helping you again in the future, and thank you for choosing us!

Warm regards,
Jerome madiv / Customer Service Team
Sneakercrib SA

Valorada con 5 estrellas sobre 5

Affordable and great quality sneakers…

Affordable and great quality sneakers I've purchased so far. Delivery came earlier than the given date and that is really great. If you can't find it in store you can definitely fine it on Sneakercrib!!!

25 de marzo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

INCOMPLETE ORDER

INCOMPLETE ORDER
NO.9711133082646.
On 01/12/24 I place an order of two sneakers, Air jordan 4 military Uk5.5 and Air force low panda Uk5.5 but I received 1of 1 which is air jordan and Air force low panda is missing till today.

18 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I placed my very first online order…

I placed my very first online order with Sneakercrib SA 29/11/2024. The same day my order showed cancelled when I tracked my order.
(Your Sneakercrib order has been received!
Inbox
Sneakercrib SA
Fri 29 Nov, 11:03 (8 days ago)
to me
Thank you for your order
Hi Michelle,
Just to let you know — we've received your order #9420, and it is now being processed:)

I immdeiately contacted them.
29 Nov 2024, 23:44 (8 days ago)
to Sneakercrib
Hi team,
I placed this order this morning. Upon checking.tracking my order it says it is cancelled. I did not cancel my order.
Order #9420 was placed on November 29, 2024 and is currently Cancelled.)

They sent this email, (Note added to your Sneakercrib order from November 29, 2024
Inbox
Sneakercrib SA
Sat 30 Nov, 06:48 (7 days ago)
to me
A note has been added to your order
Hi Michelle,
The following note has been added to your order:
Order is being processed, will be shipped Monday before 16:00pm
As a reminder, here are your order details:
[Order #9420] (November 29, 2024)
Product Quantity Price
Subtotal: R1400,00
Shipping: R99,00 via Flat rate
Payment method: Debit/Credit Cards
Total: R1499,00)

Today, 07/12/2024, I received only one pair of sneakers from my order. I immediately reached out to the company via WhatsApp, contacting Lenny at +27 68 172 2587. My messages were clearly seen (two ticks), yet Lenny has blatantly ignored them and failed to respond.

I also sent an email and, unsurprisingly, received no response. This level of neglect and lack of professionalism is absolutely appalling.

Your complete disregard for your customers and failure to communicate is unacceptable. I trusted your company, and this is how you operate? It’s disgusting and shameful.

I am absolutely appalled by the disgraceful service from Sneakercrib SA. This company has proven to be nothing short of thieves. I paid in full for my order, yet they are withholding my sneakers, creating massive inconvenience and frustration.

These sneakers were ordered in good faith, trusting that Sneakercrib was a reputable business. Instead, I’ve encountered nothing but daylight robbery. I have received no communication whatsoever about the status of my order. This is not just bad service; it’s outright theft.

Sneakercrib SA is a disreputable company. They are unworthy of even a single star in a review. As a regular online shopper, I value convenience and professionalism—two things this company utterly lacks.

I strongly advise everyone to steer clear of Sneakercrib. Do not trust them with your money or your orders. They will rob you of both, leaving you with nothing but disappointment and disgust. I will ensure my friends and family are well-informed about this disgraceful experience.

This company is a stain on the e-commerce industry, and I sincerely hope no one else falls victim to their appalling behavior.

You may think you’ve succeeded by taking my money and withholding my sneakers, but rest assured, this matter is far from over. Your actions are unacceptable and amount to theft.

Prepare to hear from my legal representation soon. I will not tolerate being treated with such disregard and dishonesty.

7 de diciembre de 2024
Opinión espontánea

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