Snooper UK Website Opiniones 

I purchased a premium product, which was replaced twice due to being faulty, now i find the DVR4HD speed camera database is no longer supported

Better off with a cheap chinese unbranded model

Further To Snoopers Reply to my comments below: On the Snooper 4 Zero BT: The Unit was purchased late 2019 and it has been used around 6/7 times since then. This reply is Shockingly Bad! and exactly what you would expect from there appalling customer service! 10 Pence indeed… Total Nonsense answer!

This is EXACTLY what I was talking about this company!! TERRIBLE. “Don’t Speed!” Is your cheeky answer!

Who said I was speeding??? Then why are you selling your SNOOPER and ROAD ANGEL units with GPS Speed Camera alerts then!??? If your advice is “DON’T SPEED” Maybe you should help customers rather that criticise them! and take your own advice and take ALL your speed camera software off your units! Lets see how many you sell after that Mr WISE GUY……

CUSTOMERS BEWARE!!!!

Extremely disappointed with the product and customer service.

I spent £350.00 a couple of years ago on a s8100 sat nav. All the bells and whistles on it. After 6 months had to replace a cable at a cost of £22.00

Now the sat nav doesn't hold charge anymore and it even switches off whilst plugged in to my lorry.

I contacted snooper, advised me they have no record that I bought the device directly through them as their records only go back two years. So they can only offer me a repair services which is likely to cost around £140.00 for a new battery. I also mentioned I haven't been able to update my maps which clearly stated on the purchase free life time maps. Again I was told they have no records of this. To update the maps it would cost £99.00

I'm now at the point of either having to pay £239.00 to get my sat nav working correctly bringing it to a total cost (include original purchase and replaced cable) to £611.00

Safe to say I will be purchasing a brand new sat nav which will most definitely not be a snooper device.

My advice is stay clear of snooper products.

Snooper reply - device discontinued and out of warranty.

How long would you say your product should last? Obviously not interested.

No mention of the map updates.

Like I mentioned in my review, customer service and actually trying to come up with a solution to the problem? Not helpful. Cleary only interested in sales.

I have just bought a My-Speed unit and wanted to update it to make sure I have the latest information. I had a problem working out how to do this and phoned the Snooper tech help number. Spoke to Dylan who was extremely knowledgeable and, also, very patient. Despite a change in the way the updates work - which Dylan hadn't been told about - he guided me through the setup procedures in an exceptionally clear manner and all is now working as it should. Top-class service and a great product.

I have purchased a SNOOPER DVR-4HD G3 Full HD Dash Cam which according to Snooper will alert me to speed cameras locations and potential 'hot' spots where speed cameras may be.

I have owned this camera for around 1 year now and have to say that for alerting me to speed cameras this product is practically useless!!! At best it manges to alert me to around 40% of the cameras, For 'hot' spots it has some very imaginative locations but I conceed that this is possibly guess work. I have uploaded on numerous occasions the latest camera location file and it still fails miserably to alert me to most of them.

From a camera point of view I have no complaints but the whole reason for buying this camera and not a far cheaper camera was becasue of the speed camera alerts. This camera definitely does NOT do what Snooper claim and I would avoid it at all costs if you need a Speed camera alert system (for whatever reason).

If you just want a camera then there are far cheaper choices out there.

I have the s6800 which has suddenly stopped working, ( it wont go past the first screen ) was told by Snooper technical that it must be a corrupt sd card " that old excuse" anyway the card postage is £7.95 second class, £19.95 next day, now to get it next day obviously they would have to post it the day of order, 2 d class you get an email after 4 days saying the order has been sent to their dispatch people & would be sorted soon, I am currently 10 days from order & still waiting for my new card, The burning question is why can't they simply post all cards the same day as order, Am moving to Tom Tom

I have Snooper S8100 sat nav with lifetime map updates included, except that there is an admitted ‘error13’ problem with this. 2 weeks ago I was informed that the problem would be resolved in 24hrs, this was then extended to 2 days, then to the end of the week. Now, 2 weeks later the problem still has not been resolved.
There seems to be no urgency in resolving the problem.
I was requested to send the sat nav back to Snooper to be updated, but therewould be a charge!

Got the S6900 truckmate and it's poor from start to finish. A little bit of cloud and it'll lose signal. I've only had it a little while and it's just awful. Honestly, just get different SatNav and spend that little extra as it's so worth the money.

UPDATE: It now lags about 30 seconds behind. I could be about 200 yards down the road and it'll still think I'm back where I was 30 seconds ago.

I bought a S6800 ventura which cost £330 and worked well for 4 years until whilst out in motorhome it blew a raspberry and died.Upon advice from their tech help I bought a new car charger to sort problem.After fully charging at home took out again and the raspberry returned.After much personnel debate I bought the snooperS6900 which cost £300.This only worked for 23 months before a serious mapping error appeared and it shut down.Tech support advised that it needed updating and were helpful in guideing me through the process but it failed.I was then advised that as I had not updated the device every 6 months as recommended the SD card had suffered an issue and become corrupted.After an email complaint I was sent a new SD card.A wrong card was sent but replaced with an appology.However this did not solve the problem.It was then concluded that the device needed repair but was out of the warrantee period.I did not want to pay out anymore after having spent £630 on two sat navs both having failed.

Got a snooper 8000 needed a new sd card an paid 57 pounds for it an it was corrupt so I called them an called them ,a month later I’m still being fobbed of about it being in the post . My advice is never buy a snooper the after sales service is beyond terrible ….. sharks !

Snooper's Pathetic support ,
couldn't buy via their website due to website poor maintenance .
ordered by phone .
arrived Saturday am . no instructions in box.visit website .only way of getting a user guide/ manual is via sales page NOT under support where it should be . so i clicked on Snooper My-Speed XL G2 , .if you scroll to the bottom there's 2 links . one for "Download Snooper Manual" which goes to "Server Error" (doesn't work) or "Download User Manual" that doesn't work either . Nothing on YouTube . so you try phoning Snooper for help . Closed all day Saturday . as don't like supporting poor inefficient companies . I'll be phoning Monday for one thing, how to return .

I'm joining the many other reviewers aggrieved at being sold 'maps for life' which was not true.

The unit itself is OK, has had it's issues which have been resolved by snooper. But the trust in their word is gone.

No need to reply snooper, I've read all your earlier ones.

Don't bother. I brought this sat nav 2 years ago for trucking ever day. I've had nothing but problem after problem.
I've updated the device once a month for the last 24 months and yet still issues.

Firstly the screen just went black and it wouldn't load up, this has since happened 8 times in 24 months. You ring them and they say it's the memory card, it's faulty!! Where are they buying there memory cards. I can buy one put it in my phone and it will last forever. Them you have to wait a week for the new memory card to come.

Secondly no signal! All the time no signal, and they give you an Ariel to get better signal, literally without the Ariel you won't get any signal. What kind of sat nav needs an Ariel to pick up signal!

Thirdly traffic updates. Yes it does does pick up traffic (when you have the Ariel in) but it doesn't take traffic into account on your ETA. Only thing you can do is ask the sat nav to avoid the traffic. But again you don't know which is fastest because it doesn't take traffic into consideration.

Honestly I only have myself to blame for not reading the reviews. But hopefully I can help someone to make a decision on not buying a snooper sat nav.

This is my experience of db8500 .
wrote:
Don’t buy one 😡😡😡😡😡😡😡
Good afternoon,

Hope this finds you well.

Following on from our phone call, I have notified the relevant department of our phone call regarding the DB8500, serial number M82J2449.

Unfortunately, the DB8500 is a model which can no longer be updated, as a result of the database which this device running off no longer being able to handle future updates. This is a result of the limited software memory of this database, meaning technical limitations of this database have effectively brought about the lifetime of your device ending. This relates to the ‘End User Licence Agreement’ (found here) as it states the lifetime means the period during which the product ‘has sufficient memory capacity and other required technical capabilities to utilise current Map Data;’.

It is important to point out that the DB8500 is a device which came out around 2011, which does mean the database of this unit is of a similar age to the unit itself – this here is a factor of the software no longer being able to handle future updates.

With this in mind, I can only advise that, with the updates and support coming to an end for the DB8500, there is no way that this device is updateable anymore. Apologies for any inconvenience this may cause, if you have any questions or queries, I’ll be more than happy to assist.

Kind regards,

I've had a S6400 for a few years and with all the new roads looked into updating the maps as i had the maps for life package. NO! The software and maps is no longer available as its too old. Maps for life? Pah! Paid over £300 for a unit that is now worthless!

STEAR CLEAR OF THIS COMPANY'S SAT-NAV SYSTEMS! THEIR PROMISE OF LIFETIME UPDATES IS AN ABSOLUTE LOAD OF RUBBISH. HAVE BEEN INFORMED BY SNOOPER THAT THE SOFTWARE TO UPDATE ONE OF THEIR DEVICES NO LONGER EXISTS. I AM FURIOUS THAT MY HUSBAND HAS SPENT OVER £300 FOR A SAT-NAV WHICH WAS SOLD AS HAVING 'UPDATES FOR LIFE' AND NOW INFORMED THAT IT CAN NO LONGER BE DONE. WITH ALL THE ROAD STRUCTURES CHANGING CONSTANTLY, THIS IS NOT VERY HELPFUL FOR HGV DRIVERS. DISGRACEFUL!!! SNOOPER, YOU SHOULD BE ASHAMED OF YOURSELVES.

COP OUT! I HAVE A S8000 IT WAS SENT BACK FOR REPAIR IN SEP 2020 BECAUSE OF COVID IT WAS'NT USED UNTIL NEW YEAR . WE TOOK A SHORT JOURNEY IT DID'NT SEEM TO BEHAVE PROPERLY UNFORTUNATLY I IGNORED THIS UNTIL WE USED IT AGAIN IN MAY ON A LONGER JOURNEY WE ARRIVED AT OUR DESTINATION ON THE SCREEN 2HRS BEFORE WE DID! CONTACTED SNOOPER THEY SAID BECAUSE THE 30 DAY COVER HAD PASSED WE WOULD HAVE TO PAY £49.99 FOR REPAIRING THE UNIT THAT WAS NOT IN WORKING ORDER TO BEGIN WITH. I SPOKE TO THEM HOPING THEY WOULD HELP ME OUT BUT THEY REPLIED BY E-MAIL (COP OUT) I REPLIED BY E-MAIL FOR A MANAGER TO CONTACT ME TO SEE IF WE COULD RESOLVE THIS MATTER. THEY DID'NT REPLY. BEWARE FELLOW SNOOPERS IF YOUR UNIT GOES WRONG.

Over 2 yrs ago l had my snooper s500 repaired and updated in Runcorn Cheshire where I live, I purchased my so called for life sat nav at the caravan show at the NEC approx 9 yrs ago and I was more than happy with it, the best thing since slice bread , if you tow a caravan. However when I phoned up for an update I was told my sat nav was no longer eligible as it was obsolete, when I bought this product the information within the packaging which I still have informs me that I have access to a lifetime of updates , I’m truly disappointed and let down,

Have owned a Truckmate since around 2008 when I lived in the U.K. and couldn’t fault it. Moved to Republic of Ireland in 2015 and they hadn’t added the Irish Eircode system (it was new, so fair enough). We are now 2021 & found out my original Truckmate model was discontinued so bought a new S5100. To my utter disappointment Snooper has still not added the ROI Eircode to the search engine (the unit is meant to cover Europe!). I also searched for a town in Co. Wicklow to see if I could get to destinations this way. Nope again. The system only notes this place as being in Naas or Enniscorth - two completely different counties. I have a £250 sat nav that is useless in the Republic of Ireland.

Customer service have helped as much as they can, but until the technical section bucks up, their hands are tied. It’s been six years guys!! Come on… help us customers out here!

So so disappointed as I really rated this little piece of kit so highly for my lorry in the past. Looks like I have no way of getting a refund even though it’s not fit for purpose here in ROI.

I have snooper elite 4zero bt a d is useless now. Can't update cameras status snooper stop supporting this unit .
I speak to technical support and no.help whosoever. Don't buy anything from this company because after few years unit will be useless like my!