Snooze Opiniones 

I bought a Snooze mattress 5 months ago fromSydneyDFO store, recently I feel there is a dip on the mattress. I searched the internet and found that this is a common problem for poor quality mattress. So I sent an email to the store and they told me that they have forward this mail to customer service team. A week later, I didn't hear anything from them, so I sent another email to the store, but they never reply. The dip on the mattress is going deeper and I can't sleep properly, at the end I have buy a new mattress, and give this one to someone for free.

Worst Customer Service.
Girl there at Carinbah gave us a written quote. When we rang back to purchase just the base, she jacked up the price by hundreds of dollars. We had to ring head office who said no we will honour the quote. Now we ring the Carinbah store and they won't order our base. Keep telling us they busy with a customer and will ring back.
And they never ring back. I wouldn't trust these people with such an important purchse, that costs a significant amount of money. Now wonder people are turning away from these rip off bed shops. Also we had a go on their sleep profiler machine. Biggest load of crap I've ever seen. I'm an aircraft engineer by trade. Trust me this is purely sales crap.
Go online people. Use these 100 day in home trials. Best way to try a mattress.
Trusting Snooze to buy a suitable mattress for me and my wife NEVER..

We recently purchased a bed from snooze village. The bed we ordered from there Facebook page came and was completely the wrong bed as advertised and also faulty. There after care is awful. They basically came back to us and said the bed was fit for purpose so they couldn’t refund any money. After silly amounts of emails we finally came to terms we wasn’t getting our money back. Does anyone have an address for this company as we are now pursuing a small claims court against them.

We bought the snooze series 4 and after a year it sags on the sides. My husband falls out of bed and I am suffering with my back. So after putting up with it for 2 years we had to buy another mattress.
My advice is not to buy a snooze mattress

Terrible mattress... Cooks you alive and that's only if you can stay in the bed as the edge collapse and you roll out of bed.
Never again...

We bought this mattress and had problems with it, they asked us to pay an independent specialise to come and look at our mattress at our cost.
We didn’t go down this route but after reading other review wished we had.
My other half has fallen out of bed several times and for me it’s like sleeping in a slope. I ache just staying in bed. Terrible mattress, I now need to get another one after 18months.

Snooze series 4. Awful mattress, we've had it for 2 years now but after about 6 months permanent dips started to develop where you lie, with a mountain between my partner and I. We've rotated it a few times but the dips remained and quickly developed in the other end too. Its now so bad I can only sleep in one position (where the dip allows) all night, and my back is very sore. Buying a new one now, wish we had done sooner. Do not buy.

We made an order and as the store in Geelong has closed, Snooze says that it's our problem and they can't help us.
We consider that Snooze has a responsibility to their customers, regardless of what store they bought from - it is a big brand, and if they do this to their customers then their brand name is worth nothing.
Do not buy anything from them, especially in these times of uncertainty. By the time it takes them to manufacture your order, you might find that the store has closed and Snooze will say to you 'bad luck'.
Disgraceful and disappointing.

Awesome customer experience. I was so picky but the sales assistant was really patient with me and gave me as much time to make the right decision. 6 months down the track I couldn't be happier with my new bed. I ended up buying a new base a few months later and they did everything over the phone with all my details and had it delivered a few days later. Thank you!

Very very disappointed with their service! Purchased from Gepps Cross, Snooze. Extremely inexperienced, rude and unhelpful Manager Michalie. Also had an even worse experience from Head Office (VIC) Customer service and complaints department! Insinuating and treating us like Snooze are doing us a favour by covering us with any repairs even though we have a 5 year manufacturer Warranty?!? Will never be shopping from Snooze ever ever again!!! Do yourselves a favour and stay completely away from Snooze! I wish I had read the reviews before making my purchase!

After sending back our Otty mattress because we didnt get on with it we got the snooze series 4. After 18 months of use this is still a good matress, i chose the firm option for the mattress. Purchased from benson for beds who were very helpful.

If you want a bad back and sleepless nights buy this matress , had an "expert" over and said to rotate the matress , its heavy but still we followed the advice........ you sink and you will have to climb a mountain to see your partner again . It's the worst

Do not trust this store and management. Its been over two weeks since we made a complaint to the store and no one has gotten back to us.
They have very poor customer service. Whilst standing in the store to close to 15mins we did not get approached by the ground staff. Only when we sat down on a 6000 dollar mattress did we get approached.
The delivery contractors failed to meet their delivery times as per the text. They did not inform us that they would be late or even to tell us they couldn't make it. We had to call them to find out why they didnt make the delivery window time.
Barry should not be trusted as other information pertaining to delivery fees was not correctly identified during the sale and it felt like he only wanted money and not to bond with customers.
We WERE returning customers but as such we will not be returning to this store and we will inform our friends and family to not shop here.
Other stores in vicinity of that building would have better customer relations.
Avoid, do not waste your time here.

Snooze is the worst bedding company! No after sale service whatsoever and pack of fibbers...wish i never ever purchased from them!
They charge delivery, dont take away your old mattress and i have since my purchase found out harvey norman, forty winks, david jones, myer etc all offer mattress removal, have no ridiculouse delivery charge and the sales staff dont fib and push to make sale and their commission! I have feeling they will shut down soon as most smart people will spend their money at more reliable stores and honest sales staff!

This is the worst mattress ever. Bought from Bensons for beds in Banbury just over a year ago, but within months a ridge had formed in the middle and we were both feeling we were being tipped out of the bed, and my husband did actually fall out on a couple of occasions. Not good for someone with heart problems. Turned it over onto the side you're not supposed to sleep on, and though it was harder, at least we didn't fall out. After reading the other reviews we now realise it's not just us, so we are now going to complain.

After explaining to Snooze Launceston that my wife sleeps hot and testing several different QS mattresses in store we were recommended a Craftsman boxed innerspring mattress which we purchased.. Just one night on this mattress we discovered it was hot to sleep on. Snooze Launceston would not exchange or refund even though we expressly pointed out that we needed a mattress that was not hot to sleep on. Customer satisfaction guarantee does not apply at Snooze Launceston. We have since discovered that there are other stores in Launceston that will exchange mattress if for any reason you are not happy with your purchase.

Extremely poor service and don't expect any service after the sale. .
Ordered numerous items from the marion store and was given a delivery time frame of 4 week's by the sales assistant .
This was no where near accurate and took nearly 10 weeks for it to arrive.
Store manager didn't even want to deal with the issue and palmed the problem off to one of the workers .
Spoke with snooze customer care who were slightly more helpful. They emailed the owner who was away untill october and asked them to contact myself . Now we're in November and I've heard nothing ....... from either the owner (guess I know why the store manager doesn't care about customers ) or snooze customer care to see if my issues were resolved .
Will never shop here again.

I wish I had seen these reviews before I bought from Snooze. I paid a lot for a mattress and it is so bad and uncomfortable. I complained to Snooze a few times but never heard back from them.
I'll never buy a bed from there again.

Absolute rubbish, thing can't take weight and has made my back worse,
Had to buy another one.

Doesn't hold it's shape. Have had serious back problems after having the mattress a year!!
One side has completely collapsed! Top of the mattress has started to bubble away from the bottom half.
Worst mattress we could have ever bought. Complete wait of money!!!