After repeated issues with other payment processors, Soar Payments has been an absolute godsend. Specifically due to the customer service — today my rep Kyle tackled a problem before I even knew it wa... Ver más
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Consulta las opiniones de los clientes
If you’re a business owner searching for reliable and stress-free merchant services, Soar Pay is the clear choice. From day one, Kyle King—my main point of contact—took the pressure off my should... Ver más
I filled out an application almost 2 weeks ago, i've never recieved a call back, IF they did call back they never left a voicemail or sent an email. Our company gets probably a hundred calls a day, I'... Ver más
La empresa ha respondido
I was experiencing financial issues and was attempting to close my account to migrate to a new merchant account but Kyle King helped me so much, first by getting everything lined up so it would be sea... Ver más
Información sobre la empresa
Escrito por la empresa
The credit card processing leader for hard to place merchants, even those labeled “high risk,” Soar Payments offers merchant accounts, ACH, payment gateway, and related payment technology. Soar Payments LLC launched in 2015 with the goal of providing industry-leading solutions in the high risk merchant account space. Since then, we have expanded to offer solutions to mid risk and low risk merchants, too — including many businesses owned by our friends and family, as well as hardworking entrepreneurs and business owners across the nation. Our Houston-based team does indeed deliver that “Texas Hospitality” you’ve heard so much about! Cowboy boots are optional, but highly encouraged, at SoarPay headquarters.
Información de contacto
21 Waterway Ave, 77380, The Woodlands, Estados Unidos
- 8882259405
- info@soarpay.com
- www.soarpay.com
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I filled out an application almost 2…
I filled out an application almost 2 weeks ago, i've never recieved a call back, IF they did call back they never left a voicemail or sent an email. Our company gets probably a hundred calls a day, I've been waiting for a response from them for nearly two weeks, but they say they have pre approval in 24 hours. 24 hours times 14 days? I called this morning and spoke with customer service, she said my "sales rep" was on another line but he would call as soon as he got of fthe phone, and hour go by, still nothing. The company can't even return calls, avoid them, you'll surely have issues down the road as well.
12 de junio de 2024
Opinión espontánea
Respuesta de Soar Payments
Thank you for sharing your feedback. We’re sorry to hear that your communication experience didn’t meet expectations, and we appreciate the chance to address your concerns.
Our records indicate that an application was submitted, but it appears the follow-up process did not go as smoothly as it should have. While we aim to review applications promptly and keep applicants updated, there are times when additional verification steps or high call volume can lead to delays or missed connections. We apologize if our communication fell short or if you were waiting longer than expected for a response.
If you ever need assistance in the future, our team would be glad to help and ensure you receive timely support. Thank you again for your feedback.
No technical assistance
I have an online store and wanted to integrate with soarpay. I was getting an error while putting merchant info to my website. I was shocked when no one helped me after calling hundreds of call and sending 30-40 emails to every known person from the company by me. There is no one available from the technical department. Really I got a lesson for life, never trust on such companies.
28 de septiembre de 2016
Opinión espontánea
Respuesta de Soar Payments
Sateyandra,
We take great pride in our customer service, which is generally reviewed very positively by our customers. Therefore, when I saw this review, I investigated the situation further.
First, I am surprised that you were unable to reach anyone in our offices for customer service. Our customer service team is available via phone Monday through Friday, each and every week, from 8am CST through 5pm CST.
Second, regarding your emails, I’ve checked our CRM database (where we keep detailed reports on all customer service requests) and we show only 2 inquiries from your company ever, both of which, per our records, were responded to the same day. Only 1 related to integration, which, per our records, we responded to with a detailed response outlining exactly how you could resolve your integration issue.
In summary, as I said, we believe we offer the best customer service in the industry, and endeavor for all of our customers to have a pleasant and helpful customer service experience. Therefore I’d ask that you contact our offices at your convenience to find out if we can get to the bottom of your integration issue.
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