Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Prompt delivery. Well made clothing. My only criticism is that your selection is small. That said, I will be buying again. Keep up the good work,👍

Valorada con 5 estrellas sobre 5

I've been ordering tracksuits, hoodies and joggers from these for a long time and the quality has never faded. The tracksuits are some of the comfiest and best fitting ones I've got. I had a very mino... Ver más

Valorada con 5 estrellas sobre 5

Product arrived via DPD promptly with tracking and after a minor issue with the full ordera further parcel was despatched in good time. My first purchase and am impressed with the quality and also the... Ver más

Valorada con 2 estrellas sobre 5

Good quality clothing but wasn’t pleased with the service got next day deliver but then didn’t come till 8 days later. Also was told because of the delay I’d get a refund on shipping but I didn’t pay... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

248 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 80% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service. Quick replies and more than happy to help :) They went above and beyond for me, way more than they needed to. Massively appreciated. Thanks agaim guys :)

23 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The items are TOP QUALITY!

The items are TOP QUALITY!! So good I keep coming back for more. The team on admin are amazing too, I received some items that happened to be duplicates but also received a message to say some items i ordered were out of stock, the efficiently asked me to send them pictures of what i had already and then sent out an order to make sure everything I got was different. Items arrived today and I am over the moon. I will continue to shop here as long as they are open!!

12 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replied in good time

Replied in good time
Went above and beyond to get me discount on already heavily discounted items
10/10 would recommend

Will be ordering items again in the near future

26 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order #31368

Order #31368

I have honestly had the worst experience with this company. They sent me a hat that doesn’t fit the description on the website.

They Have taken a ridiculous amount of time to provide a returns label and now the item is returned, they refuse to refund me.

Do not deal with or buy from this unprofessional company!!!

I will get my refund from my bank!! What a disgrace!!!

21 de septiembre de 2025
Opinión espontánea
Logotipo de SOCIETE NOIR

Respuesta de SOCIETE NOIR

Return received 3 working days ago. Whilst we try and be as swift as possible, refunds go through a payment merchant and your bank and ultimately can take 3-5 working days to hit your account from the moment we action this. We do need to check the product to be unworn before we can do this.
We are sorry we can not do all of the above instantly for you, we wish we could but we do have to follow processes and timeframes out of our control.
Your postage was also covered for this returned item, yes, due to the product image displaying a slight difference to the cap branding.
We have done all of your requests and done this as quickly as possible.

Valorada con 5 estrellas sobre 5

Awsome sets and styles and I’ve bought…

Awsome sets and styles and I’ve bought a few now over the years! Also fit perfectly every time! Great cloths and also great people running the company,as some stuff I ordered was out of stock they sent me some extra cloths as a apology witch they didn’t have to do and I was very grateful 10/10 thanks!!

8 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional customer service…

Very easy to work with got a personal call after leaving a email the problem was sorted straight away and I got a discount code for my next purchase so very happy customer

11 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Communication with store doesn't exist!

Communication with store doesn't exist!

3 de septiembre de 2025
Logotipo de SOCIETE NOIR

Respuesta de SOCIETE NOIR

AWAITING RESPONSE;
From: Societe Noir
hello@societenoir.co.uk
Date: 6 September 2025 at 14:39:48 BST
To: Daniel Leng *removed email address*
Subject: Re: Automatic reply: Order #31291 confirmed

Hi Daniel,
Firstly we do advise 48-72 hour working day replies as per our auto email. We are still within that time frame.

Your order was sent out straight away and delivered on 4th September under tracking YA082646779GB (found in your order profile)


Here you can also see the proof of delivery image

If this hasn’t been received please let us know so we can start an investigation. I will mention though, requesting a “delivery at west Harding loading entrance” may not be the easiest thing for a Royal Mail driver on strict time restraints to find.

Once you let us know if received or not after checking POD we will take according next steps.

Thanks
Josie

T:
W: www.societenoir.co.uk

Valorada con 3 estrellas sobre 5

Mixed review

Delivery was fine. Communication could have been better and refund took a little longer than expected, but appreciate delays & errors can occur. All sorted in the end, thanks.

13 de julio de 2025
Opinión espontánea
Logotipo de SOCIETE NOIR

Respuesta de SOCIETE NOIR

Hi James,
We are sorry you had a poor experience on this occasion. An error in our warehouse move presented an incorrect returns address. We naturally had to await the stock back before we could process the refund, albeit completely our issue and not yours.
We hope we can rectify this in the future

Thanks
Josie

Valorada con 2 estrellas sobre 5

I have been waiting for a response for…

I have been waiting for a response for a refund for 6 days from when they asked if i would like a refund due to a missing parcel which is ridiculous.

Hi Josie,

No after i got an email asking whether i would like a refund to which i replied, i have yet to get any contact back acknowledging my choice for a refund or when i will be expected to get it. I have since sent another email 2 days ago asking about it again to which i have had no reply. Can you sort this out for me thanks. #30971

19 de junio de 2025
Logotipo de SOCIETE NOIR

Respuesta de SOCIETE NOIR

Hi Ethan,
All emails have been responded too?
We advised refunds can take 3-5 working days to hit your account from when they are processed.
Thanks
Josie

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más