Aun no me llega mi pedido
Hice un pedido el 15 de marzo del 2023, y aun no me ha llegado. He escrito correos y llamado y nunca he tendio respuesta, pero si hicieron el cargo de inmediato.
Mi pedido es el No.774302
Respuesta de Soludos
Thank you for reaching out! My name is Shanice and I will be happy to assist you as best I can.
As of May 10th the Soludos brand is under new ownership. The old company, Soludos LLC, has shut down and they have had to lay off all the staff. The old owners were unable to fulfill orders before they closed down and we can not ship your shoes or provide a refund as we did not receive any funds for your orders. I encourage you to speak with your bank and file a dispute for this charge for a refund. We will still be sending a coupon code for 100% plus 50% of the value of your unshipped order(s) as soon as the new site is up and running.
We are a small team and we are working hard on getting back up to full operations but want to set expectations that it will be 4 to 6 weeks. I will be available for all of your questions here and I will also keep you updated here! transition@soludos.com
