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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Joel was exceptional. He was helpful, efficient and had impeccable customer service. He discussed the process clearly and I had no concerns at any stage. What could have been an annoying process was m... Ver más

Valorada con 5 estrellas sobre 5

I was genuinely impressed by the service I received. Joel who I spoke to on the phone was exceptionally polite, friendly and helpful. He took the time to explain everything clearly, answered my qu... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

friendly and clear caller. helpful level of info and I liked that I was given options, like hearing or recieving data small print, sending photos etc. felt like Dan understood that I had been inconven... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke to joel today and he was fantastic, super friendly to talk to and explained the process really well and thoroughly.

Información sobre la empresa

  1. Mantenimiento y reparación de automóviles

Escrito por la empresa

sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

744 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,7

Todas las opiniones

(744)

500 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

East as that

The process was handled very professionally by Dan who went through every step making sure I fully understood what was needed from me and how the process would run A very helpful person Well done Dan

23 de junio de 2026
Opinión espontánea
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Respuesta de sopp+sopp

Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.

Valorada con 5 estrellas sobre 5

Great customer service fills me with confidence!

I had to contact sopp+sopp after my car was hit by a London bus. Joel was really great. Excellent communication skills, clearly knew the process very well and was able to answer all of my questions in a way I understood. Joel has given me confidence the process and resolution will be handled efficiently and fairly. I am somewhat surprised to say that I was really impressed with the whole encounter. Thank you Joel!

19 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

We’re delighted to hear that we did such a great job for you. Thank you very much for your review.

Valorada con 5 estrellas sobre 5

Happy with the service!

Joel was efficient, friendly and clear about the process. I’m very happy with the service he has provided and has set me at ease! Thank you!

19 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.

Valorada con 5 estrellas sobre 5

The comunication with Daniel was super…

The comunication with Daniel was super easy and understandable and also i believe everything will be sorted smoothly.

19 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.

Valorada con 5 estrellas sobre 5

Great service from Dan

Dan was excellent was super helpful and very attentive! He answered all the questions I had and really put my mind at ease! Recognition definitely should be given to Dan!

19 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.

Valorada con 5 estrellas sobre 5

Great comms

Great comms, speedy, helpful and an overall excellent service. Thank uou Joel.

18 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

We appreciate your review and are pleased to hear that your experience with us was excellent. Thank you for recognising our team’s efforts.

Valorada con 5 estrellas sobre 5

Dan was very efficient and pleasant

Dan was very efficient and pleasant. Thank you

17 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thank you for your taking the time to leave a positive review and score. We really appreciate it.

Valorada con 5 estrellas sobre 5

Excellent customer service given by…

Excellent customer service given by Joel He explained what would happen while making the claim and what I needed to do. Very knowledgeable and he listened to what I was saying. In making a claim he smoothed out the whole process's. A good representative of the company, if only others could take note!

16 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.

Valorada con 5 estrellas sobre 5

Handled the claim professionally

Handled the claim professionally, very easy and clear instructions, very helpful and cheerful telephone manner.
Thank you so much.

16 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.

Valorada con 5 estrellas sobre 5

Joel was super helpful and answered all…

Joel was super helpful and answered all the questions I had. Speaking to someone super friendly after an accident goes a long way!

16 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.

Valorada con 5 estrellas sobre 5

Daniel was very friendly and helpful…

Daniel was very friendly and helpful and was a very nice guy

15 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

We really value your feedback — it helps us continue to provide the best experience possible. Thanks again for your review.

Valorada con 5 estrellas sobre 5

Meida…..excellent phone manners and professionalism

Meida was extremely professional and very informative throughout the phone call for the damage to my vehicle to be repaired . Also, I was called by her within only a couple of hours of the incident! Thank you very much for being so understanding and patient ☺️

11 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

We’re delighted to hear that we did such a great job for you. Thank you very much for your review.

Valorada con 1 estrellas sobre 5

Complete lack of communication—left completely in the dark.


​Extremely disappointed with the service from sopp & sopp. I was under the impression that everything was completely in hand and sorted. However, when I contacted the repairer on the actual day my car was due to go in, I was shocked to be told the repair had been cancelled altogether.
​No notification, no update, and absolutely no communication from sopp & sopp to let me know. I feel completely mislaid by the company. Total breakdown in service. 1/5 stars.

12 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.

Valorada con 5 estrellas sobre 5

Very professional and easy with the…

Very professional and easy with the video technology to capture accidental damage.

12 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thank you for your review, we are happy you’re pleased with the service we provided.

Valorada con 5 estrellas sobre 5

Amazing Service

Meida was so clear and helpful and straight forward. No ifs or buts; straight to the point, got my issue resolved within minutes. Lovely women, fast service! 5*

10 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.

Valorada con 5 estrellas sobre 5

Great staff and easy to communicate

Great communication, friendly and explained everything really well

10 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.

Valorada con 5 estrellas sobre 5

Car damage My case was dealt with today by a young…

My case was dealt with today by a young lady called Meida.
She was extremely pleasant and explained the process of what was to happen in great detail and could not have been more helpful.
Thank you Meida.

10 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

We appreciate your review and are pleased to hear that your experience with us was excellent. Thank you for recognising our team’s efforts.

Valorada con 5 estrellas sobre 5

I was involved in a collision on a…

I was involved in a collision on a Saturday . Sopp & Sopp were instructed to deal with the claim on Monday everything was concluded to my satisfaction by Tuesday morning . Very professional , cannot fault this company. *****

7 de junio de 2026
Opinión espontánea
Logotipo de sopp+sopp

Respuesta de sopp+sopp

Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.

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