Joel was exceptional. He was helpful, efficient and had impeccable customer service. He discussed the process clearly and I had no concerns at any stage. What could have been an annoying process was m... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I was genuinely impressed by the service I received. Joel who I spoke to on the phone was exceptionally polite, friendly and helpful. He took the time to explain everything clearly, answered my qu... Ver más
La empresa ha respondido
friendly and clear caller. helpful level of info and I liked that I was given options, like hearing or recieving data small print, sending photos etc. felt like Dan understood that I had been inconven... Ver más
La empresa ha respondido
Spoke to joel today and he was fantastic, super friendly to talk to and explained the process really well and thoroughly.
Información sobre la empresa
Escrito por la empresa
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Información de contacto
Cygnet Road, PE7 8FD, Peterborough, Reino Unido
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
East as that
The process was handled very professionally by Dan who went through every step making sure I fully understood what was needed from me and how the process would run A very helpful person Well done Dan

Respuesta de sopp+sopp
Great customer service fills me with confidence!
I had to contact sopp+sopp after my car was hit by a London bus. Joel was really great. Excellent communication skills, clearly knew the process very well and was able to answer all of my questions in a way I understood. Joel has given me confidence the process and resolution will be handled efficiently and fairly. I am somewhat surprised to say that I was really impressed with the whole encounter. Thank you Joel!

Respuesta de sopp+sopp
Happy with the service!
Joel was efficient, friendly and clear about the process. I’m very happy with the service he has provided and has set me at ease! Thank you!

Respuesta de sopp+sopp
Dan was great very polite and helpful…
Dan was great very polite and helpful with my enquiries 5*

Respuesta de sopp+sopp
The comunication with Daniel was super…
The comunication with Daniel was super easy and understandable and also i believe everything will be sorted smoothly.

Respuesta de sopp+sopp
Great service from Dan
Dan was excellent was super helpful and very attentive! He answered all the questions I had and really put my mind at ease! Recognition definitely should be given to Dan!

Respuesta de sopp+sopp
Great comms
Great comms, speedy, helpful and an overall excellent service. Thank uou Joel.

Respuesta de sopp+sopp
Dan was very efficient and pleasant
Dan was very efficient and pleasant. Thank you

Respuesta de sopp+sopp
Excellent customer service given by…
Excellent customer service given by Joel He explained what would happen while making the claim and what I needed to do. Very knowledgeable and he listened to what I was saying. In making a claim he smoothed out the whole process's. A good representative of the company, if only others could take note!

Respuesta de sopp+sopp
Handled the claim professionally
Handled the claim professionally, very easy and clear instructions, very helpful and cheerful telephone manner.
Thank you so much.

Respuesta de sopp+sopp
Joel was super helpful and answered all…
Joel was super helpful and answered all the questions I had. Speaking to someone super friendly after an accident goes a long way!

Respuesta de sopp+sopp
Daniel was very friendly and helpful…
Daniel was very friendly and helpful and was a very nice guy

Respuesta de sopp+sopp
Meida…..excellent phone manners and professionalism
Meida was extremely professional and very informative throughout the phone call for the damage to my vehicle to be repaired . Also, I was called by her within only a couple of hours of the incident! Thank you very much for being so understanding and patient ☺️

Respuesta de sopp+sopp
Complete lack of communication—left completely in the dark.
Extremely disappointed with the service from sopp & sopp. I was under the impression that everything was completely in hand and sorted. However, when I contacted the repairer on the actual day my car was due to go in, I was shocked to be told the repair had been cancelled altogether.
No notification, no update, and absolutely no communication from sopp & sopp to let me know. I feel completely mislaid by the company. Total breakdown in service. 1/5 stars.

Respuesta de sopp+sopp
Very professional and easy with the…
Very professional and easy with the video technology to capture accidental damage.

Respuesta de sopp+sopp
Agent was very calm and friendly.
Agent was very calm and friendly.

Respuesta de sopp+sopp
Amazing Service
Meida was so clear and helpful and straight forward. No ifs or buts; straight to the point, got my issue resolved within minutes. Lovely women, fast service! 5*

Respuesta de sopp+sopp
Great staff and easy to communicate
Great communication, friendly and explained everything really well

Respuesta de sopp+sopp
Car damage My case was dealt with today by a young…
My case was dealt with today by a young lady called Meida.
She was extremely pleasant and explained the process of what was to happen in great detail and could not have been more helpful.
Thank you Meida.

Respuesta de sopp+sopp
I was involved in a collision on a…
I was involved in a collision on a Saturday . Sopp & Sopp were instructed to deal with the claim on Monday everything was concluded to my satisfaction by Tuesday morning . Very professional , cannot fault this company. *****

Respuesta de sopp+sopp
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







