Communication between spa breaks and the spa itself is terrible. Paid for services and didn't receive them. I was actually blamed for not receiving a service because I didn't ask for it. How is it mea... Ver más
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Consulta las opiniones de los clientes
Great customer service from Sophie,helped me find the right location that catered to our dietary requirements within a certain area. Found out the correct information. Great thing about this int... Ver más
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All staff where all lovely especially spa and maintenance. My phone dropped down the side of the lockers staff retrieved it no problem, we forgot our pin on the lockers. We where so embarrassed but s... Ver más
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I recently booked a spa trip and had a great experience with the team. The online options didn’t show the suite that I required as I needed a three person room, so I got in touch for help. Charlotte... Ver más
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Información sobre la empresa
Escrito por la empresa
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Información de contacto
4,3
Excelente
20 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Charlotte was really helpful
Charlotte was really helpful, I would definitely phone the helpline to book a break again!
18 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Jon,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was helpful and made the booking process nice and easy.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Excellent Service
I had a problem using my vouchers altogether
I spoke with Charlotte who was the total professional....helpful, knowledgeable & friendly & rectified the issue straight away
18 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Charlotte was knowledgeable, very helpful, and assisted you so well with organising your booking and redeeming your gift vouchers.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
All staff where all lovely
All staff where all lovely especially spa and maintenance.
My phone dropped down the side of the lockers staff retrieved it no problem, we forgot our pin on the lockers. We where so embarrassed but staff where lovely and made it no bother. Thanks guys we had a lovely day and would definitely recommend and come back again xxxxxx
17 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Alexandra,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you enjoyed your recent spa visit to the gorgeous Municipal Hotel and Spa and that everything met your expectations and that the staff where especially lovely. It really is a beautiful venue, we’re proud to work with so many stunning spas and hotels across the UK.
We’re always here to help and would be thrilled to assist you with booking your next spa experience..
Kind regards,
Anthony - Quality Assurance
Now that was customer service
Now that was customer service! The team especially Charlotte went above and beyond to sort out my mess of a booking I had made. So pleased it was sorted and we look forward to our experience.
Thank you so much for sorting!! Great customer service.
17 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Jackie,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte's customer service went the extra mile to assist you with your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Good customer service but was almost charged more than needed
Good customer service, But was almost charged more than needed, as i was given a different price (which was more) than what was shown on your website. Until i corrected it
16 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Nathan,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was helpful and made the booking process nice and easy. Some of the venues we partner with have dynamic prices which can be subject to change so early booking is always recommended.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
They sorted my booking quick and…
They sorted my booking quick and efficiently, will use spa breaks again.
17 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Samantha,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m pleased to hear that Drew was helpful and efficient and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Respuesta de Spabreaks.com
Hi Db,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Ellesse was very helpful and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
An excellent booking experience on the…
An excellent booking experience on the phone. The lady was knowledgeable, prompt and friendly - thank you!
17 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Holly,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Ellesse was knowledgeable, prompt and friendly, and made the booking nice and simple.
We’re always happy to help, and I hope you enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
Great customer service staff
Great customer service staff, Charlotte handled my query and booking, she was professional and took the time to answer my questions and look into a spa I wanted to book for a group. Thanks so much for all your help.
14 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Latoya,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was patient and helpful and made the booking process for your group nice and easy.
We're always happy to help and hope you all enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
So much easier
So much easier than trying to do it over phone. I would highly recommend and will use the service again.
15 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Sheran,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and assisted you with organising your booking.
We’re always happy to help, and I hope your enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
Great customer experience!
I booked my package online and spoke to Charlotte as I have a few questions. She was so helpful and knowledgable and made the whole process seamless!
15 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Katie,
Thank you so much for taking the time to leave us a review, we always appreciate reading customer feedback.
I’m pleased to hear that Charlotte was so knowledgeable and helpful, and supported you with organising your booking.
Our advisors are experts about all aspects in the world of spas and hotels and are always happy to help,
I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Would have given 0 stars if I could…
Would have given 0 stars if I could have. Had confirmation of my spa package booking a while ago. Contacted the venue to confirm details today and the booking hasn’t been made. We should be going on a spa break tomorrow and now we aren’t. So bitterly disappointed.
15 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Dear Elizabeth,
Thank you for leaving us a review, we truly appreciate all feedback from our customers.
I’m really sorry to hear that you experienced difficulties with your booking scheduled for today at Doubletree Cadbury House. We completely understand how disappointing this must have been, especially when you were looking forward to your visit.
Spabreaks.com successfully completes thousands of bookings each week, so it’s always concerning to hear when something hasn’t gone as smoothly as it should. Please accept our sincere apologies for the inconvenience this has caused.
I can confirm that our Sales Agent contacted the spa directly to check availability and manually complete the booking process, including all the required documentation.
Spabreaks.com is currently liaising with the venue’s management team to fully investigate what went wrong, and we will contact you directly as soon as we receive their response.
Thank you again for sharing your experience with us. We’re genuinely sorry for the frustration and disappointment you’ve encountered along the way.
Kind regards
The Spabreaks.com Feedback Team
Agent was very helpful and secured my…
Agent was very helpful and secured my booking making it was stressfree for me
15 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Anna,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Ellesse was helpful and made the booking process so simple and stress-free
We’re always happy to help, and I hope you enjoy your spa experience.
Kind regards
Anthony – Quality Assurance
Excellent customer service
I had a Spa Day booking for two purchased online by my husband as a gift at venue one…it transpired that the hotel couldn’t do simultaneous treatments for myself & my friend as they only had one treatment room, therefore I had to telephone Spa Breaks direct to cancel venue one & transfer to a venue that could do simultaneous treatments. Sophie has been extremely helpful through the entire process offering me a number of options & was able to choose a new venue which satisfys our requirements, thank you Sophie…very grateful for professional & friendly assistance. Would definitely use Spa Breaks again.
13 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Jim,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie was really helpful and made some venue recommendations to match your preferences.
We're always happy to help and with over 550 spas and hotels to choose from there's always options to suit every customer.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Spabreaks.com Feedback Team
Respuesta de Spabreaks.com
Hi David,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Charlotte was fast and efficient and made the booking process easy.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Spabreaks.com Feedback Team
Jessica was very professional and…
Jessica was very professional and helpful and got through my booking very quickly
8 de agosto de 2025
Opinión espontánea
Respuesta de Spabreaks.com
Hi Paul,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Jessica was helpful and professional, and assisted with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Gift voucher
I purchased a gift voucher for a certain spa with a year time
Limit . I came to book the spa within a few months of purchasing gift voucher and annoyingly the deal: package. wasn't showing on line to book .
I then used WhatsApp to speak with Sophie who very quickly resolved the issue by liasing with the spa direct so I could get booked in which was great , however it was still annoying not being able to use my voucher on line .
13 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Laura,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
Spabreaks.com partners with over 550 UK based spa and hotels the vast majority of which are online bookable, however there are still a few which require a manual booking process and I'm pleased to hear that Sophie was able to efficiently assist you to complete your booking via WhatsApp.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
The experience booked as a present had…
The experience booked as a present had been withdrawn from offer and Charlotte kindly helped me find another venue where we could get a similar experience for the price of the voucher
This was all confirmed in a further email.
Charlotte was polite, courteous and helpful.
14 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Evelyn,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Charlotte was polite, courteous and helpful and made organising your booking such a simple process.
We're always happy to help and with over 550 spas and hotels to choose from there's always options to suit every customer.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Very attentive and very helpful will…
Very attentive and very helpful will definetly use this website again thankyou very much
13 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Amy,
Thanks for taking the time to leave us a review. We love receiving feedback from our customers.
I'm pleased to hear that you found the website easy to browse and complete your booking.
With over 550 venues to choose from there's always plenty of options to suit every customer.
We'd be very happy to assist you with planning your next booking,
Kind regards
Anthony - Quality Assurance
Spa Trip for my mums 60th
I recently booked a spa trip and had a great experience with the team. The online options didn’t show the suite that I required as I needed a three person room, so I got in touch for help.
Charlotte was incredibly helpful and attentive from the start. She quickly found the right option for me and also sorted out multiple vouchers without any hassle. Everything was handled smoothly and much faster than I expected.
Overall, it was a really easy, stress-free experience thanks to Charlottes excellent service.
10 de abril de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Maddy,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Charlotte was incredibly helpful and attentive and recommended the most appropriate experience for your booking and assisted you with redeeming multiple vouchers on your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
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