Communication between spa breaks and the spa itself is terrible. Paid for services and didn't receive them. I was actually blamed for not receiving a service because I didn't ask for it. How is it mea... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great customer service from Sophie,helped me find the right location that catered to our dietary requirements within a certain area. Found out the correct information. Great thing about this int... Ver más
La empresa ha respondido
All staff where all lovely especially spa and maintenance. My phone dropped down the side of the lockers staff retrieved it no problem, we forgot our pin on the lockers. We where so embarrassed but s... Ver más
La empresa ha respondido
I recently booked a spa trip and had a great experience with the team. The online options didn’t show the suite that I required as I needed a three person room, so I got in touch for help. Charlotte... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Información de contacto
4,3
Excelente
20 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Charlotte was really helpful
Charlotte was really helpful, polite and patient
6 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Mark,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was really helpful, polite and patient and made the booking process simple.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
For my birthday
For my birthday, my close friends generously purchased a spa experience through you for £186 at the location they carefully chose. Unfortunately, a few months after the purchase, that location was scheduled to close for a year. We were not informed that the full one-year validity of the voucher would effectively not be available due to this closure.
After contacting your team, I was offered an alternative location described as providing a similar experience. I attended today at 11am.
I would like to acknowledge that the massage at Yantra, delivered by Maria, was excellent and truly professional. However, the overall experience did not reflect the value of what was originally paid.
After the treatment, I was directed to what was described as a two-hour relaxation area. In reality, this space was extremely small, smaller than a typical living room. The only jacuzzi was occupied by two guests speaking loudly and dominating the space, making it impossible to relax. As a result, I left feeling disappointed.
There were also several shortcomings:
- No alternative refreshments were offered in the morning apart from tea or tap water.
- The sauna facilities were very small.
- The bathroom amenities were inadequate, with no shower gel available on the first shower I went in and no hair diffuser.
- Personal belongings were left unattended in shared areas.
- The ceiling in the changing area was unusually low and impractical.
My friends paid £186 for the original experience they selected. I am now left with £11 remaining on a voucher that is about to expire, and given this experience, I do not feel comfortable using it again.
Considering the cost of the gift and the significant difference between what was expected and what was delivered, I would appreciate hearing your thoughts on how this reflects value for money and what resolution you would consider appropriate in these circumstances.
Thank you for your time. I look forward to your response.
5 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Ana,
Thank you for taking the time to leave us a review - we really do appreciate all feedback from our customers.
I’m very sorry to hear about your experience at the spa. Spabreaks.com partners with over 550 spas and hotels across the UK, and situations like this are uncommon.
Your complaint has been passed to our Customer Relations Team who will be in contact with you shortly.
Regards,
Nick Palmer
Chief Customer Officer
Customer service was great
Customer service was great, booked with Charlotte for a second time. She’s really understanding, polite and lovely to talk too.
Can’t wait to book again!
26 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi,
Thanks for taking the time to leave us a review. We love receiving feedback from our customers.
I'm pleased to hear that Charlotte was so understanding, polite and lovely to talk to whilst organising your spa visit.
Our Spa Experts are very knowledgeable and are always happy to help.
I hope you enjoy your spa experience and we look forward to assisting you with organising your next booking.
Kind regards
Nick – Chief Customer Officer
Couples spa day
The WhatsApp chat is very handy,messages were answered relatively quickly.
The only criticism was that the person was chatting to did come across quite blunt,a little more warmth would be nice.
3 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Kerry,
Thank you for your feedback - I really appreciate you taking the time to share it. I’m glad the WhatsApp service was helpful and that replies came through quickly.
I’m sorry to hear that the tone of the messages felt a little blunt. WhatsApp conversations can sometimes come across that way because replies are often short and focused on getting information to customers quickly, especially when the team is helping several people at once. That said, it’s important that our communication still feels warm and friendly, and we’ll make sure we pay closer attention to that going forward.
Your comments are genuinely helpful, and we’ll use them to improve how we communicate on WhatsApp.
Kind regards
Nick – Chief Customer Officer
Sophie was incredibly helpful
Sophie was incredibly helpful. My spa credit was running out on the day I called and Sophie not only got me booked in within 2 weeks, she also made sure I had the same experience as I booked the first time round. Extremely happy with the outcome and grateful to Sophie for being so personable and efficient.
2 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Ellie,
Thanks for taking the time to leave us a review. We love receiving feedback from our customers.
I'm pleased to hear that Sophie was so helpful and got you booked in so quickly.
Our Spa Experts are very knowledgeable and are always happy to help.
I hope you enjoy your spa experience and we'd be very happy to assist you with organising your next booking.
Kind regards
Nick – Chief Customer Officer
Highly recommend
Sophie was incredibly helpful and made the whole process simple and efficient! Cannot recommend her more highly. We use spa breaks every couple of months for our trips and now hope to go directly through Sophie.
3 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Jen,
Thanks for taking the time to leave us a review. We love receiving feedback from our customers.
I'm pleased to hear that Sophie was so helpful and made the booking process so simple and that you intend become a regular customer of hers.
I hope you enjoy your spa experience and we'd be very happy to assist you with organising your next booking.
Kind regards
Nick – Chief Customer Officer
Friendly quick service
I was having trouble finding availability for a spa break for my 5 friends. So I rang Spa Breaks who listened to what I was looking for and promptly found us a perfect spa break at a reasonable price. Would recommend
2 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Lynsey,
Thank you for leaving us a review. We love getting feedback from our customers.
Great to hear that you found it easy to find an available spa break at such a reasonable price through our call centre.
Our Spa Experts are very knowledgeable and are always happy to help.
I hope you enjoy your spa experience and we'd be very happy to assist you with organising your next booking.
Kind regards
Nick – Chief Customer Officer
Fantastic booking experience
Fantastic booking experience - the website wasn’t accepting two vouchers so I gave them a call - Sophia was amazingly helpful and sorted it within 10 minutes she also handled my terrible diary skills with total professionalism when I had rehung the dates! I can’t wait to experience the spa and hotel ! Who also contacted me immediately to book the experiences am to reassure on arrival times and parking etc. simply smooth experience :)
2 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Nicola,
Thanks for taking the time to leave us a review. We love receiving feedback from our customers.
I'm pleased to hear that Sophie sorted your issue so quickly.
I hope you enjoy your spa experience and we'd be very happy to assist you with organising your next booking.
Kind regards
Nick – Chief Customer Officer
Jessica Hark was very helpful and made…
Jessica Hark was very helpful and made my booking very easy as she explained everything I needed to know .She also gave me all the information and times for dinner which was great
2 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Derek,
Thanks for taking the time to leave us a review. We love receiving feedback from our customers.
I'm pleased to hear that Jessica was so helpful and gave you all the information you needed to know.
Our Spa Experts are very knowledgeable and are always happy to help.
I hope you enjoy your spa experience and we'd be very happy to assist you with organising your next booking.
Kind regards
Nick – Chief Customer Officer
An appalling experience
An appalling experience, booked a spa for 2 people for my wife's birthday, 2 days after the booking I get an email saying the booking is no longer available. And that the option I chose was never available. This option is still available to book on their website however.
I have simply been offered other spa options for that day, which are not nearly as nice as my original booking. I have been offered 0 compensation for the stress this has caused me.
I have had no choice but to ask for a refund in full.
Based on my experience so far I expect they will reject this and say it'll have to be credit with them.
Won't be using this service again.
1 de marzo de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi William,
Thank you for taking the time to leave a review - we genuinely appreciate all feedback from our customers.
We’re very sorry that your booking could not be accommodated. As a third‑party booking agent, we rely on our spa and hotel partners to keep us updated on their availability, and we apologise that the venue did not have sufficient space to host your visit on this occasion. We have now removed this package for that date to prevent any further bookings.
When a booking cannot be fulfilled, we always aim to offer suitable alternative venues so our customers can still enjoy their spa experience. We can also look at changing the date, issuing a credit note for future use, or arranging a full refund.
A full refund has now been processed for you. Refunds typically take 7–10 days to clear, depending on your bank and payment method, though they often appear sooner.
We apologise again for the disappointment and inconvenience caused, and thank you for taking the time to share your feedback.
Nick Palmer
Chief Customer Officer
Wonderful SPA vacation
Wonderful SPA vacation! Very pleasant, calm atmosphere and attentive staff. Perfect place to relax and regain strength.
Special thanks to Adriana for an incredible massage. Adriana feels the tense areas perfectly. After the session, I felt lightness in my body, the tension in my back and shoulders disappeared, and the general condition was complete relaxation and calm.
After the session, I felt lightness in my body and complete relaxation. I will definitely come back again! 💛 And a massage from Adriana is a real gift for yourself
24 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi,
Thank you for leaving us a review. We really do love getting feedback like this from our customers.
It sounds like you had a fantastic time at the spa, and I’m delighted we were able to assist you with creating this experience.
We look forward to welcoming you back for your next booking!
Kind regards
Nick – Chief Customer Officer
I was delighted from start to finish…
I was delighted from start to finish with our bookings. Would definitely recommend Spabreaks.com Thank you.
27 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Rhonda,
Thank you for leaving us a review. We love getting feedback from our customers.
Great to hear that you were delighted with your bookings and that you would recommend us to others.
Kind regards
Nick – Chief Customer Officer
Brilliant customer service today
Such brilliant customer service today - more companies should be like this. Would definitely use again
27 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Rachel,
Thank you so much for taking the time to leave us a review, we truly appreciate hearing from our customers.
I’m delighted to hear that Drew provided such brilliant customer service while assisting with your booking. We’re proud to have team members who go the extra mile.
We’re always here to help and hope your spa experience is every bit as relaxing and enjoyable as you deserve.
Kind regards,
Anthony – Quality Assurance
Easy to book through the website
Easy to book through the website. However, we added a meal package on for £41pp each and felt a bit ripped off when we saw the menu was a set 3 course menu for £26pp if we had just booked a table direct at the hotel not via spabreaks website
26 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Dear Sue,
Thank you for taking the time to leave us a review. We genuinely appreciate hearing our customers’ feedback.
We’ve spoken with our Product Team, who confirmed that MGallery currently offer a three‑course set lunch menu on their website. As it’s such a prestigious venue, they may also provide additional lunch options from more than the one menu selection.
If you’d like us to look into this further, our colleagues in the Customer Relations Team would be more than happy to assist if you would like to contact us.
Kind regards
The Spabreaks.com Feedback Team
Very helpful and friendly.
Charlotte Very helpful and friendly.
25 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi John,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was friendly and very helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
I had difficulty booking my spa day and…
I had difficulty booking my spa day and Ellesse Peters has not only helped me to do it, she has done it for me with a lot of care and attention to detail. She is extremely helpful, very professional I am so grateful! She is a true asset for your company. Thank you!
26 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Veselina,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Ellesse was so professional and helpful and assisted you with completing your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Customer service was appalling
Customer service was appalling with no compassion for the situation at hand aswell as no further help to try and rectify the situation
26 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Thank you for taking the time to leave us a review. Unfortunately, after requesting further details from you, we still don’t have enough information on your specific experience to provide a meaningful response.
Kind regards
Nick Palmer - Chief Customer Officer
Very helpful when upgrading our booking…
Very helpful when upgrading our booking with an easy and smooth service! :)
25 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi,
Thank you for leaving us a review. We love getting feedback from our customers.
I'm pleased to hear that Bianka was so helpful and assisted you with amending your booking in such an attentive manner.
I hope you enjoy your spa experience and look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Relaxation station
I've used SpaBreaks a lot over the years and always found it to be a great site. Also discovered some lovely new spas through it. I recently booked and there was an issue with the spa's online booking system so they didn't actually have availability, but SpaBreaks' customer experience executive Bianka was so helpful in finding something else to book and keeping me updated.
25 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Hi Rach,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Bianka was so helpful and efficiently assisted with organising an alternative spa experience when there was an issue with your original choice.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Failed to deliver voucher
Placed an order on 16/2/26 for a physical voucher to be delivered for a birthday present on 26/2/26.
Today is 25/2/26 and it still hasn't been delivered.
Emailed them on 22/2/26 and they claim the voucher was issued on 17/2/26, a week ago. Clearly it has been lost in the post or not actually posted when they claim it was.
I was told to wait until Friday and if it hadn't been received they would send another.
That's no good when I need it for Thursday. Looks like I'm going to a 40th birthday party empty handed!
16 de febrero de 2026
Opinión espontánea
Respuesta de Spabreaks.com
Dear Jackie,
Thank you for your review. We do value all customer feedback and make sure to respond to every comment we receive.
I was disappointed to hear that your Spabreaks.com gift voucher took longer than expected to arrive.
Your voucher was purchased on 16/02/2026 and dispatched via Royal Mail 1st Class on 17/02/2026. Royal Mail currently advises a delivery timeframe of 2 to 4 working days, although some areas are unfortunately experiencing delays beyond these estimates.
A colleague in our Customer Services Team contacted you by phone today, and I’m pleased to hear that the voucher has now been delivered.
We apologise for any disappointment or inconvenience this delay may have caused.
Kind regards,
The Spabreaks.com Feedback Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.