Hi Julia,
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we sincerely apologise.
Due to an unforeseen issue with your payment, we were required to reprocess your payment. Again, we are so sorry for the inconvenience this may have caused.
Once we reprocess your refund, you will receive a correspondence letting you know that the payment went through successfully.
If you need further help, please contact my team member who is in touch with you.
Thank you,
Lorraine Brule
Global Customer Service at Spaces