Spaces - 332 S Michigan Avenue Opiniones 

4
TrustScore: 3.5 sobre 5

3,4

332 S Michigan Ave, Suite 800 & 900, 60604 Chicago, IL, US


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Staff, Staff, Staff! The staff always goes beyond the call of duty each and every time. The customer service, and attention to the guests needs is A 1. Not to mention the offices are always clean and... Ver más

Valorada con 1 estrellas sobre 5

Think twice before renting from Spaces (Regus). Attempting to start a business lease at this location has been so frustrating, and so fraudulent. As entrepreneurs, we all know that basic expenses such... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de bienes raíces comerciales

Escrito por la empresa

Spaces is a full service, creative working environment with a unique entrepreneurial spirit, where ideas develop, businesses build and relationships evolve.


Información de contacto

  • 332 S Michigan Ave, Suite 800 & 900, 60604, Chicago, IL, Estados Unidos

  • 8554003575

3,4

Medio

TrustScore: 3.5 sobre 5

4 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(4)

537 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Your Credit Score is @ Risk Here!

Think twice before renting from Spaces (Regus). Attempting to start a business lease at this location has been so frustrating, and so fraudulent. As entrepreneurs, we all know that basic expenses such as space rentals need to be clear, but it is not clear here, at all. While this is a really great location, in a lovely vintage building, the billing practices are truly medieval. 332 S. Michigan Ave used to be a WeWork building, but now it is owned by Regus; an entity that seems to have grown well beyond it's breeches, such that it cannot even manage basic billing practices with decorum. About six weeks ago, I signed a two year lease for a start date of March 1st, 2025 (big mistake). Less than one week after providing the two month retainer for over $900 to hold the office (they did not ask for 3 months, they asked for two), I was billed for a third month plus a late fee. I contested this, and their response was to tell me that my account was about to be sent to collections. What?! My leasing agent and the office manager attempted to intercede, and they both told me different things about whether that extra amount was actually due. The "helpdesk" on the Spaces website is total nonsense, and not helpful at all. It was confusing to the point of being blatantly fraudulent, and I am planning to contact the attorney general for Illinois. I did not agree to pay 3 month's rent to hold the little office, and contending with this level of fraud during the onset of the holiday season has been very disruptive. I have zero interest in developing my business in such an unethical and untrustworthy environment. In the lease they ask you to sign, they state they you cannot take them to court, and you cannot litigate; so, I guess I will just have to litigate via reviews, social media, and maybe, just maybe local officials will pay attention. Is it any wonder that entrepreneurship is not flourishing in the Windy City? Someone needs to start a class action law suit against Regus. During the tour, I noticed that the co-working kitchen was sloppy, messy, with a broken dish washer, and poorly maintained. However, I thought, hey, I am not here for kitchen space. But that on site mess should have been a warning of the much bigger financial mess that Regus likes to create for it's customers. This has been so, so stressful, and I cannot believe that just a few days after paying a retainer of nearly $1,000, I was threatened with collections. Regus must be a part of the globalist movement to kill small businesses. I bet Klaus Schwab owns IWG!

9 de diciembre de 2024
Opinión espontánea
Logotipo de Spaces - 332 S Michigan Avenue

Respuesta de Spaces - 332 S Michigan Avenue

Hi Sarah,
I’m so sorry for your confusion with our billing.
We bill in advance and our invoices are made up of two different types of charges:
1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in the Account section of your online account (myspacesworks.com) and payable upon receipt but no later than the 15th day of each month.
An initial invoice will be issued upon signing the agreement; it includes a 2-month retainer, an activation fee and the first month of service fee. That is what was billed to you even if your agreement starts on 01 March 2025.
We deeply apologise if your centre team or your salesperson didn’t clarify this to you.
The non immediate payment of the invoice with the March fee caused your account to be restricted and a late payment fee was charged. This matter is resolved now as we have credited this late fee, and the payment has been made.
Your current agreement will expire on 28 February 2027. It is a formal, business commitment.
We partner with our customers to help them run and grow their business, but we cannot cancel an agreement earlier than its end date.
You can end your agreement through your online account by going to Account > Products and services > End Agreement.
Your centre team confirmed that the centre’s kitchen area is cleaned regularly, and a replacement dishwasher is available for use while the broken one is being replaced.
A member of my team is already in contact with you in this matter. Please respond to them for further assistance.
Thank you,
Lorraine Brule
Global Customer Service at Spaces

Valorada con 5 estrellas sobre 5

Staff

Staff, Staff, Staff! The staff always goes beyond the call of duty each and every time. The customer service, and attention to the guests needs is A 1. Not to mention the offices are always clean and building is well kept. Thank you Spaces for always making my experience with you amazing!

31 de marzo de 2023

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