Worse experience lately than before
Since the office manager changed in the Maria de Molina location, the facilities are not as good a before. The offices are not cleaned as regularly as they used to be, sometimes even for a week without being cleaned... the common shredder machine stopped working and they haven't replaced it and has been more than a month (this is a service announced as included when you rent the space). Toilets are without toilet paper a few times...
Respuesta de Spaces - Calle de Maria de Molina 41
Hi Alan,
We appreciate you taking the time to share your feedback. We understand your concerns about the changes in the facilities since the office manager change. We value your experience and will consider your comments as we strive to maintain a high standard of service for all our clients.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Lorraine Brule
Global Customer Service at Regus