Specsavers Opiniones 

2650
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one tra... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Ver más

La empresa ha respondido


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4,5

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(2650)

579 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional customer service

The staff in Napier are very caring and helpful and I couldn’t be happier with the whole experience. They worked around my disability and made it so much easier for me. I’ve been there twice now and have been treated incredibly well on both occasions. Their prices are so much cheaper than I’ve been paying in the past and they have a good range of frames to choose from too. I would highly recommend them.

26 de junio de 2026
Opinión espontánea
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Respuesta de Specsavers

Hi Lynda, thanks so much for your lovely review! We will pass this on to the team, they will be so happy to hear you enjoyed your time in store and that you were happy with the service! Thanks, Lynda!

Valorada con 5 estrellas sobre 5

great

great, friendly and helpful staff, helped me find a nice pair of adidas glasses that are perfect. Great service and fast delivery

30 de junio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thanks for your kind words!

Valorada con 1 estrellas sobre 5

Turned up 15 min early for my…

Turned up 15 min early for my appointment, waited 45 min in the shop at Chartwell, went to the counter to remind them, got told I have missed my appointment as I didn't come back to the counter at my appointment time, what a joke.
Emailed them twice over the last 2 weeks and just got absolutely no reply whatsoever , please don't tell me to submit this somewhere else like all your other replies, Specsavers Chartwell you suck and I wont be walking into another store ever!!!

22 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This morning I went into Timaru…

This morning I went into Timaru specsavers and was greeted by Hey. My glasses had a broken arm due to my dog getting my glasses. She very quickly found a pair of frames that fitted my lenses perfectly. She was so helpful and solved my issue very quickly . One very happy customer thanks again Hey.

4 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thank you so much!

Valorada con 5 estrellas sobre 5

As indicated

As indicated. Comfortable, professional, robust and to the point.

24 de junio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thanks Michael!

Valorada con 5 estrellas sobre 5

Staff

Eric, Maka, and Hilary, I just wanna say they were all perfect. This was my first time getting my eyes checked and getting a glasses, it was surprisingly comfortable and their energy is just top tier. At first I thought it would be awkward, but as the conversation grew, they were enthusiastic with their jokes and stories. Love Maka for his jokes, Hilary for her stories, and Eric for his calm aura!

3 de julio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thanks for the great review!

Valorada con 1 estrellas sobre 5

Pretty average delivery time and so I…


Pretty average delivery time and so I ran out of lenses. Wouldn't use again

12 de junio de 2026
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Respuesta de Specsavers

Hi Ray - thanks for reaching out and sorry to hear you were unhappy with your experience with us. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Valorada con 5 estrellas sobre 5

Specsavers Porirua couldn’t be better

Specsavers the store always awesome every step of the way. Ordering contacts for them to then come from AU was dissappointing!

11 de junio de 2026
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Respuesta de Specsavers

Thanks for your review!

We're sorry to hear you weren't completely happy with your experience. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Valorada con 4 estrellas sobre 5

Good service

Good service, friendly staff, very helpful. Thanks to Steve Nicole and Michelle for being kind and offering help.

30 de junio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thanks for the review Nazma!

Valorada con 3 estrellas sobre 5

Too rushed

Too rushed. Not listening to needs. Wrong assumptions - wanted single vision glasses. They assumed I wanted progressive. Optician did not allow me to speak - she did most of the talking.

27 de junio de 2026
Opinión espontánea
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Respuesta de Specsavers

Hi Patrick, thanks for reaching out and sorry to hear you weren't completely satisfied with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback . When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Valorada con 5 estrellas sobre 5

Thanks Spec Savers

I was very impressed with the quality of service I received on my recent visit to Spec Savers Gisborne in obtaining reading an driving glasses which has improved my quality of life

18 de junio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thanks for your amazing review!

Valorada con 5 estrellas sobre 5

Knowledgeable and trusted service & best price for 2 pairs

I've been purchasing glasses from specsavers for the last 20 years, the 2 for $299 frame deal is fantastic. At my local specsavers, the staff are friendly and listen, and there is no shortage of staff available to help with frames and adjustments. The Optometrists are qualified and knowledgeable, so I have confidence in them, and they happily answer my questions on my changing eyesight and the best lens options. They aren't pushy for sales and have eased any concerns I have had. The 3 month guarantee period also gives one more confidence going with them. Great service and frames for the 2 for $299 price point!

26 de mayo de 2026
Opinión espontánea
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Respuesta de Specsavers

Hi Monica, thank you for sharing your experience!

Valorada con 5 estrellas sobre 5

Staff review

The optician was skillful and professional.
Her assistant, Hannah, was absolutely brilliant with her people skills.

18 de junio de 2026
Opinión espontánea
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Respuesta de Specsavers

Thanks for your amazing review!

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